Baytown Nissan Hours
IT'S ALL ABOUT FAMILY ....
We're one big happy family here at Baytown Nissan. That goes for our customers too. We treat everyone with the utmost respect. If you have any questions or just want to say hello, feel free to ask to speak with one of the family. We'd love to welcome you in person.
"Number 1 Import Dealer in Baytown!!"
Oil, Filter Change
$39.95 and up*
$105 and up*
$199.95 and up*
Oil, Filter Change (Premium)
$59.95 and up*
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The dealership overall was amazing with amazing staff. John Field was my amazing dealer and the process was short and amazing I bought my 2020 nissan kick... SV and I love it !!
DON’T GO TO BAYTOWN NISSAN!!! Baytown Nissan service department customer service is the WORST I’ve ever dealt with! I dropped off my husband’s truck off... on Friday morning (1/17/20) at 7:30am for oil change, tire rotation and some warranty work that needed to be done. My husband (who is out of state working) received a text Friday night around 6:00 pm saying his truck was ready! He called when he received the text but was told the service dept was closed. So, he called Saturday (1/18/20) morning at 8:30am to verify it was indeed ready for pick up. He was told yes. Around 1:00 pm, I had my sister drop me off to pick up the truck. I went to the cashier, signed my paperwork, she gave me the copy and was told she couldn’t find my keys so she would go see where they were. I waited. She comes back, says it is getting washed and it would be a little while. I waited for about 15 minutes before I realized that my truck had been parked in the back “holding area” the whole time I was waiting and looking out the back window. I told the cashier that my truck was just sitting out there, not in the wash as she said it was. She proceeded to tell me that her manager Val told her that my husband had called 5 times in the last couple of days and he was told it wouldn’t be ready until 2pm. I told her that wasn’t true because we just dropped it off yesterday and he hasn’t called 5 times, he did call this morning and was told it was ready. She AGAIN told me “No, my manager told me your husband called 5 times and it’s not gonna be ready until 2pm.” I called my husband and he confirmed he only called 1 time today. My husband then said he was calling up to talk with the manager. I told her to just get my keys and her manager, I don’t want it washed! She went to tell him, and he comes in a few minutes later with a key fob and said he pulled my truck around and he had to pull it mid-wash because it wasn’t ready. I said MY truck is still sitting back here, I POINTED TO IT, and he said that’s not your truck! He said your truck was way back there in the wash area! I told him I wasn’t understanding what the problem and attitude was because we were told it was ready this morning! He said, “No you weren’t!” I said are you calling me a LIAR? He said, “I’m TELLING you I talked to your husband and told him it wouldn’t be ready until 2pm.” I said no sir you did not, and he continued to ARGUE with me. He said your husbands on hold now, I’ll tell him. So he put my husband on speakerphone and my husband could hear VAL arguing with me and said #1 you will not talk to my wife like that and #2 what is the xxxx problem because he talked to someone that said it was ready this morning! VAL told my husband he talked to him at 12:30pm and my husband told him he had only called at 8:30am this morning and DID NOT SPEAK at all to someone named VAL. Then Val said, “then who did I talk to?” I said EXACTLY!!! Who did you talk to? He then walked to his office to “check his notes”, I turned around to the drop off/pick up bay and didn’t even see my truck that he “pulled up”, so I clicked the unlock button on the key fob he had handed me and YEP, IT UNLOCKED A RED/MAROON TRUCK! I opened the door to his office and said THATS NOT EVEN MY xxxx TRUCK, MY TRUCK IS THE GREY ONE PARKED BACK THERE THAT YOU TOLD ME WASN’T MINE!!! He goes, gets my truck and says sorry I got customers confused! I told him he could keep his xxxxing sorry’s because he should have gotten his xxxx straight before arguing with and calling his customers liars and I would be contacting his general manager!!! Both My husband and I called the GENERAL MANAGER JOEY YESTERDAY and an online chat with Nissan and STILL have not gotten a call back!!! Apparently, BAYTOWN NISSAN IS OK WITH IT'S CUSTOMERS BEING TREATED THIS WAY!!!
I like to go there. It's close to my home. And I like all the people there. That all I have.
Had a great experience with the people of Baytown Nissan. Everyone was so helpful. I?ll definitely be back soon!
Hi Maria Rodriguez, we are very happy to have provided you with such a positive experience! Thank you for the kind review. We hope to see you soon! Re...gards, Erin Gunn, Baytown Nissan, Owner Loyalty Manager, email@example.com
Salesman lies. They never answer the phones. Do not buy here or service here. Now wish I bought a Honda. Stay far away. This place sucks
Always get great service. The only problem I had was that I left my car for an oil change and filter replacement if needed. When I went to pick it up... they had also rotated my tires, which I didn't ask for. It had been done on the last service. Their reply was they usually do it every oil change or every other. I payed bill put was not impressed. They could have called and let me know.
A little more than a month ago I purchased a used 2008 Toyota Rav4 Limited from Baytown Nissan. Their listed price was fairly high however, we did come... to an acceptable price which was slightly below average retail. The car had 141,600 miles, which is in the average range for this year model and not too concerning due to the model and manufacturer. I found the vehicle on Baytown Nissan wedpage and was the type of vehicle I was looking to purchase for my teenage daughter. After only 826 miles driven since purchased, the transmission completely failed leaving my daughter and her friend disabled on the side of a road. After towing car to my mechanic, I called Nancy, our sales rep and explained the circumstances hoping for some assistance. She spoke to her manager and informed me that Baytown Nissan would not help or back the vehicle they sold me. They did suggest we come in a buy a brand new vehicle from them and the current incentives might cover the cost of the Rav4 I just purchased. I understand that I bought this car "as is" and without any warranties and that there is risk associated with doing so. However, I certainly didn't expect this car, which was represented as a clean, no issues, normal wear and tear used car, to lose more than half it's value in less than 900 miles. Furthermore, I'm amazed that Baytown Nissan is unwilling to find or even explore any mutually acceptable resolution to this issue. Although I enjoyed working with the sales rep Nancy, she was quite nice, I am completely disappointed in the management and leadership of Baytown Nissan.
Prompt service. Hope by making an appointment on-line for an oil change was the reason I got in at appointed time.
Tyler Miller was very professional and not a pushy salesperson. He explained everything about the car, ask what my top three colors were and found the... perfect car color. Tyler Miller made buying the car a very easy, pleasant experience.
My salesman Joseph Petroski was the best and very helpful and patient. He also got my wife into a car she really liked. Very hard working and polite I... would definitely recommend this dealership and sales man to everyone I know by far the best experience in buying a car I have ever had