Family Kia

4.8 out of 5 4.8

Reviews

4.8 out of 5 4.8
69 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    March 14, 2019

    I emailed the dealership that i was looking for a certified preowned Optima. They asked when i would arrive and they had three parked out front for me... to choose from. I picked one and they showed me the price and the KBB price. They did not try to sway me to a newer car and did not use high pressure to get me to buy. They were very courteous. The process was painless and took less time than i have ever experienced in my car buying history ( i have purchased at least seven cars at various dealerships). I did have to have it serviced within a months time, all under warrantee and that experience was great. They have the most comfortable chairs. A plug in handy. A mini fridge with water. A bowl of several fruit choices. A box of donuts and cookies.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    February 12, 2019

    I always go to Family Kia for all of my car buying and service needs. They have exceptional attitudes and excellent amenities while you wait.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • October 6, 2017

    This was the Best experience in all my years of buying cars. We knew what we wanted and Tom treated us as the knowledgeable consumers that we are. He was... no pressure and let the car and deal fit into our making our choice. We leased a 2017 'Designer Package' KIA SOUL and couldn't be happier. We were emotionally tied to our previous 2005 Cadillac SRX, but it was time to seek out a vehicle that is fun, classy and reasonably priced. Looking forward to our future relationship with KIA of St Augustine!!!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you so much for the kind review. We are so happy to hear that we were able to get you in the vehicle you wanted. Welcome to the family.

  • 5.0 out of 5
    February 12, 2019

    Another excellent experience at Family Kia getting my vehicle serviced. Each time I go they know me by name and always make me feel welcomed .

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    October 21, 2018

    I Love this Dealership! Always have a Great experience, I Live in Jacksonville but I drive the 40 minutes just to get my oil changes! Friendly staff and... Great Service!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 1.0 out of 5
    June 17, 2018

    Been a customer for awhile traded in my forte for something bigger. Tom was geeat as always however new finance manager is rude did not put down his phone... and when I was trying to explain to him I was look for help because the car is to much for me. He told me I can not help you! And hurried me out his office so Tom can take care of me. This is not red carpet service they will not help you at all. Do not go here looking for help after being a long time customer. Called and left a message for the general manager has not yet returned my call. Will not be trading in my car here.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hello, we are sorry your were not pleased with your experience at Family Kia. We do our best and are sorry if after trading in a vehicle a few months... ago for a larger more expensive vehicle and now wanting us to make the payments lower we were unable to assist you. We would certainly like to be able to assist you if possible. As far as the General Manager returning your call , its currently 10.56 am on Monday morning and he advises he had just spoken to you?? If this is not correct please let us know. Again we apologize if we were not able to accommodate your request . Thank you

  • 5.0 out of 5
    April 23, 2018

    Salesman, Renny Imperial was the greatest!! He did everything in his power to make sure we got the best deal and was very helpful and very patient also... with me making decisions. All the employees that were present when I was there was very nice, offering snacks, water. They were very attentative on letting you know time frames on things.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for the kind words! We really appreciate it!

  • 5.0 out of 5
    April 3, 2018

    I visited many dealers while I was On the car hunt. But Family Kia was by far above and beyond every other in terms of professionalism, customer service,... selection, and pricing. I worked With Chris D and he was a pleasure and very helpful/knowledgeable about everything to do with the vehicle I was Interested in. I’ve had my 2016 Kia Cadenza premium for almost a month now and couldn’t be happier!

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    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for the kind words! We really appreciate it!

  • 5.0 out of 5
    March 25, 2018

    I had a great experience at Family Kia. Although I had a long wait, everything was handled the best way it could be! I hope to be back for another vehicle!

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    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for the kind words! We really appreciate it!

  • 5.0 out of 5
    March 20, 2018

    Kia Family was the best car buying experience that I’ve ever had. You won’t have a headache after your purchase, due to brash salesmen at all. They’re... very professional and Cody is top notch!

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    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for the kind words! We really appreciate it!

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