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took my Toyota pickup truck to Ford in LaGrange because of a wreck I had had. It took them 30 days to replace the driver side front panel the mirror o...n my door the bull bar and whatever little odds and ends that go along with the front bumper cover. I thought this was too long. I called them every week to try to find out what was going on with my truck. Most times they would send me to a voicemail and it said no one's at this desk and it would hang up on me. When I did get a hold of someone in the body shop they assured me that the repairs were coming along and they would have it in a couple days. At the 30-day Mark I finally did get my pickup truck when I got it from the parking lot there was trash and debris in the bed of the truck. They had told me that they had detailed the truck inside and out. I didn't have time to complain I had to go pick up my wife who was dropping off the rental car. I got in the truck and started driving and noticed there was dust all on the dashboard there was still grass on floor mat and the carpet from the wreck. Driving to pick my wife up, I noticed a shimmy in the front end of the truck that was not there before. I tried calling LaGrange Ford ,got sent to voicemail that said no one's at this desk and it hung up. I called back and ask to speak to the manager of the body shop they said it was Mike. I left Mike a voicemail. It was a Friday at 4p.m. i called back about 4:45 because I hadn't heard from anyone I asked to speak to the owner or general manager. There again I got a voicemail. I left a message no one called me back. I hadn't heard from anyone Monday so I called back again I got a voicemail. The body shop manager or general manager or whoever he is called me. He said he had personally driven my truck and did not find anything wrong with it! That in and of itself told me a whole lot about what's going on at this dealership! I told him there was something wrong with it and I had asked the insurance company not to pay them until it was fixed! While they did give me a loaner car while they worked on my truck I am 6'4 and this loaner car was the smallest thing that they could find when I got in and adjusted the seat it would not go back far enough to accommodate my legs and my knees were in my chest! My wife drove this vehicle and I drove her truck while they fixed my truck. I received a call the next day from Mike telling me that there had been a rim that was bent in the wreck and they had it ordered for me. Why they didn't check this in the first place I don't know! Seems to me if a vehicle has had a wreck and you're going to do body work and replace tires on it because three of the tires had been destroyed in the wreck and I purchased a fourth one from them to put on . That you would check and balance them ? Did they not balance the tires and rims? I don't know but there's a whole lot of I don't care going on at this dealership! I have never received a call to find out if everything was okay and going well with my truck. Or from any of the managers to find out if any of my problems had been taken care of, or to say sorry that we left trash and debris in the back of your truck! Or that we let you leave in a vehicle that might have been dangerous! I will never go to this dealership or buy anything from this dealership again! If you wanted to be treated with respect and have your vehicle properly serviced and followed up on do not go to LaGrange ford!
In the past my wife and I have stacked mostly with Ben's because of the quality of their service the way they treat their customers and Ford's because... of their trucks. We've had several problems with our new trucks and have therefore been to several dealers. This was by far the most courteous nicest dealera hip that we have ever been to.
I was having my '06 F250 diesel serviced & was looking around the lot at new trucks & found a '15 F150 V8 that I liked. Thanks to your sales staff no...t giving up on me, we eventually were able to agree & I bought the truck.
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