Crescent Ford Trucks

4.7 out of 5 4.7

Reviews

4.7 out of 5 4.7
171 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    March 4, 2020

    I saw a truck I wanted online and talked to the sales team to ensure price and aviablity before my 2 hours 1 way drive. I took off of work a couple of... hours early to make sure I could get there well before close as to not hold up the store. When I got there I they had the truck ready for me to test drive and it was great. I said i'd like to buy it and and that I had a pre-approved loan/check for the amount at which the truck was advertised. I told them I'd be happy to use there lender if they could match or give me a better rate. They filled out all the paper work and gave it to me to sign but when I went over the numbers they had raised the price of the truck by over $4,000 since that morning when I had talked to the sales team and had raised it online too. I asked why the truck now cost more and they tried to say that they didn't raise the price and that was always the price. I should them my screen shots and they got real quiet. Then said oh we just got this truck in from where we bought it and once it got here we had to do some work on it so that raised the price. The truck had been listed on their website for 3 weeks so this was a lie. I would not trust anyone at this dealership as after leaving i looked up reviews and this is common practice for them. So a waste of my PTO at work and waste of 5 hours on a week night. Don't go here expecting to pay what they advertise.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • 1.0 out of 5
    February 6, 2020

    Was looking to purchase a vehicle from them and called ahead of time to confirm the vehicle was on the lot and to schedule a test drive. Arrived at the... scheduled time two hours later only for them to tell me they had sold the car two days ago despite my earlier confirmation its availability and still being listed on the site. Tried to hard sell me several other vehicles that were not comparable to the one I was there for. They also do not let you take the vehicle off lot for a PPI insisting that they do all of that on site. Would not recommend, shop elsewhere.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • May 16, 2017

    First class from start to finish; highly recommended.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We appreciate your feedback of our Staff's outstanding service! We try to provide all of our guests with a great atmosphere and world-class service th...at you can trust.

  • 5.0 out of 5
    September 5, 2019

    Excellent sales and service. I drive 300 miles because prices here were so much lower than where I'm from. I was very pleased with my experience through... the entire process purchasing a truck.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    May 27, 2019

    I dropped off my Ford Explorer to get a estimate to change the sunroof motor they charged me $250 for the estimate and estimated $2600 to change the... sunroof motor and blow out the sunroof drain holes. Of course I thought they were CRAZY. I got everything done at my local repair shop for $450. I would never recommend Crescent Ford Trucks in Harahan to no one.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 4.0 out of 5
    April 15, 2018

    We enjoyed meeting Mr Huong. It took a while and a manager got involved but we finally made our deal and left feeling satisfied with our purchase.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 1.0 out of 5
    April 1, 2018

    very inconsiderate of customer, incapable shop and service manager named ron making snyd remarks as i was leaving, truck had damage while on their lot... you have been warned stay far away

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 4.0 out of 5
    January 9, 2017

    Very friendly and helpful staff, able to get same day service or appointment s when we need service or repairs. Will continue to use Crescent Ford service... center for maintenance and repair of our Expedition.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    October 6, 2016

    I will definitely use Crescent in the future.xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We appreciate your feedback of our Staff's outstanding service, Ernie! If there is anything else we can do to assist you, please let us know! Take car...e!

  • 5.0 out of 5
    September 28, 2016

    The whole team were great they were very helpful and gave me and my wife what we wanted.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
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