Audi New Orleans

We bought a brand new A6 from Audi for an executive in our company. At 6 months old and with 8k miles, the car experienced a "bad gas" incident where it went into limp mode and we had to tow it to Audi of New Orleans for service. After several weeks of being in the shop, with no loaner car, they called to tell us we needed a new $42,000 engine as a result of the bad gas. Since we self-insure on property, we asked for a 2nd opinion. At this point, Audi reneged on their diagnosis and told us we'd have to wait for further analysis. 3 months later, we finally got a loaner A4... but still nothing on the A6. At this point, we purchased a new Mercedes for our executive. 7 months after bringing the car in, and after having to engage legal council, we finally got the car back. The diagnosis went from full engine replacement to a $300 valve swap! Needless to say, we were furious and outraged that this took 7 months for a $300 repair. Throughout the process, the service department was rude, hard to communicate with and obviously incompetent. We've heard similar horror stories from others that have had to deal with this dealership. This pathetic level of service is absolutely unacceptable from a luxury dealership... take your business elsewhere.

An entirely Horrible experience, I will never visit this place again. Do yourself a favor and look at reviews before buying an Audi in here.

Possibly the worst customer service I’ve ever seen. The salesman we dealt with was Totally incompetent. Horrible experience. Would not recommend this dealership to anyone

I bought an older SQ5 from them, and they stopped answering the phone when I called. One service associate would return my calls, and then eventually no one would return voice-mail. Even when I was getting service there, which was actually good, the car smelled like sausage and all the AC settings would be changed.

Logan was rude, vulgar and had no knowledge of the car I was interested in. Do yourself a favor and buy elsewhere. Thank you Wes

Waiting for ordered car was no issue. We drove to pick it up on a rainy day, finished up and drove back to Pensacola to discover a rather obvious scratch on rear bumper but only from a get down low and look . Upon contacting salesman, the standard "you must of done it" came out. Once he was reminded we went straight home no way possible and that he had not done a walk around with my wife, as its her car and she is a car person. He then started the oh yes I did. NO HE DIDN'T. Bottom line I ate $515. for proper repair. Then as we paid our taxes there but got our plate and transfer in Fl we took care of that when notified and were told they over charged us $24. Several days later we start getting text from same salesman telling us to go take care of tag work immediately twice. We had done all. He seemed impossible to convince and that the only remaining issue was them refunding us the money sent back from Fl. Ridiculous customer treatment.

Waiting for ordered car was no issue. We drove to pick it up on a rainy day, finished up and drove back to Pensacola to discover a rather obvious scratch on rear bumper but only from a get down low and look . Upon contacting salesman, the standard "you must of done it" came out. Once he was reminded we went straight home no way possible and that he had not done a walk around with my wife, as its her car and she is a car person. He then started the oh yes I did. NO HE DIDN'T. Bottom line I ate $515. for proper repair. Then as we paid our taxes there but got our plate and transfer in Fl we took care of that when notified and were told they over charged us $24. Several days later we start getting text from same salesman telling us to go take care of tag work immediately twice. We had done all. He seemed impossible to convince and that the only remaining issue was them refunding us the money sent back from Fl. Ridiculous customer treatment.

Please don’t buy from these people.They will sell you junk.They are taking people hard earn money and laughing you right out of the door,so please think before you come here.

Went to buy a car Q5, no discount no alternative (except of course leasing).. you want sell car you have to do better then just tell me car is $56,000 and that’s what you get to pay… had to give you my email don’t send me nasty notes

Less then a week found out a part needs replaced on top of motor leaking oil and passenger seat air bag malfunction alert keeps coming on and I’ve only had the car 5 days ! I figured being an Audi dealership they would have did an all around check on the car before selling me a 2018 with issues already.. The car is beautiful and salesman seemed very nice but xxxx issues already ?? 🤷🏽‍♂️🤷🏽‍♂️😡😡