[{"id":433202,"personPtyId":32164849,"firstName":"Jeanne","lastName":"Fitzgerald","titleText":"Sales Consultant","shortBioText":"Detroit native, I've been in New Orleans since 2001. Love my adopted city. Mercedes was the goal I worked towards in the automotive industry. Couldn't be happier than to be working here with this great team! 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I take pride working for a luxury brand that had a great history. I forward to meeting and introducing new and my previous customer to the Mercedes-Benz brand and it's history. I also take pride in giving consistent service to my customer before and after the sell.","emailTxt":"mwilliams@mbofno.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":23,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/27898/employees/0113e8e74456.jpg","drDealerId":27898,"dealerEmpStartDtUtc":"1254355200","industryStartDtUtc":"873072000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":592363,"firstName":"Jason","lastName":"Menesses","titleText":"General Sales Manager","emailTxt":"JMENESSES@MBOFNO.COM","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":11,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/27898/employees/ad0433c5c9be.jpg","drDealerId":27898,"dealerEmpStartDtUtc":"1556668800","industryStartDtUtc":"830908800","certifiedEmployee":false,"deptDscrp":"Management"},{"id":433209,"personPtyId":32089255,"firstName":"Steven","lastName":"Bui","titleText":"Sales Consultant","emailTxt":"stevenbui2017@gmail.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":56,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/27898/employees/94ce9cd23041.jpg","drDealerId":27898,"dealerEmpStartDtUtc":"1491004800","industryStartDtUtc":"1109635200","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":626148,"firstName":"Anas","lastName":"Alqara","titleText":"Sales Consultant","emailTxt":"aalqara@mbofno.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":7,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/27898/employees/0f4ccf69b62c.jpg","drDealerId":27898,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":433459,"personPtyId":32089330,"firstName":"Scotty","lastName":"Hutton","titleText":"Service Advisor","emailTxt":"Shutton@mbofno.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":27,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/27898/employees/717811d2107d.jpg","drDealerId":27898,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":433218,"personPtyId":32086896,"firstName":"Nikkolas","lastName":"Mena","titleText":"Service Advisor","emailTxt":"nmena@mbofno.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":25,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/27898/employees/37309eaacc34.jpg","drDealerId":27898,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":521350,"personPtyId":43131086,"firstName":"Steve","lastName":"Weigel","titleText":"Sales Consultant","emailTxt":"sweigel@mbofno.com","combinedEmpAvgRatingNbr":4.6,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":9,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/27898/employees/050b9067f8c9.jpg","drDealerId":27898,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":433214,"firstName":"Robert","lastName":"Taylor","titleText":"Service Advisor","emailTxt":"rtaylor@mbofno.com","combinedEmpAvgRatingNbr":4.5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":21,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/27898/employees/75cdbb3c7c52.jpg","drDealerId":27898,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":599152,"firstName":"Jessica","lastName":"Johnson","titleText":"Sales BDC","emailTxt":"jjohnson@mbofno.com","combinedEmpAvgRatingNbr":4.4,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":5,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/27898/employees/f592159e15ac.jpg","drDealerId":27898,"certifiedEmployee":false,"deptDscrp":"Internet"},{"id":572579,"firstName":"Danny","lastName":"Van","titleText":"Sales Manager","emailTxt":"dvan@mbofno.com","combinedEmpAvgRatingNbr":4.3,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":16,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/27898/employees/09c46826b2ab.jpg","drDealerId":27898,"dealerEmpStartDtUtc":"1285891200","certifiedEmployee":false,"deptDscrp":"Management"},{"id":592362,"firstName":"Heather","lastName":"Melancon","titleText":"Body Shop Manager","emailTxt":"HMELANCON@MBOFNO.COM","combinedRecentReviewCnt":1,"combinedEmpReviewCnt":4,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/27898/employees/8f8effc36ee9.jpg","drDealerId":27898,"certifiedEmployee":false,"deptDscrp":"Collision Center"},{"id":433215,"personPtyId":32087785,"firstName":"Richard","lastName":"Friedrichs","titleText":"Service Manager","shortBioText":"Service manager of the best brand in the world.","emailTxt":"rfriedrichs@mbofno.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":19,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/27898/employees/8292fecc9898.jpg","drDealerId":27898,"dealerEmpStartDtUtc":"1222819200","industryStartDtUtc":"801964800","certifiedEmployee":false,"deptDscrp":"Service"},{"id":433190,"personPtyId":32063297,"firstName":"Mohammad","lastName":"Hinawi","titleText":"Asst. 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Mercedes-Benz of New Orleans

4.8 out of 5 4.8
Rectangle 48
Sales 8:00 AM - 7:00 PM
Service 7:30 AM - 6:00 PM

Mercedes-Benz of New Orleans Hours

Sales

Monday

8:00 AM - 7:00 PM

Tuesday

8:00 AM - 7:00 PM

Wednesday

8:00 AM - 7:00 PM

Thursday

8:00 AM - 7:00 PM

Friday

8:00 AM - 7:00 PM

Saturday

8:30 AM - 6:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 6:00 PM

Tuesday

7:30 AM - 6:00 PM

Wednesday

7:30 AM - 6:00 PM

Thursday

7:30 AM - 6:00 PM

Friday

7:30 AM - 6:00 PM

Saturday

8:30 AM - 5:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since May 2020

Mercedes Benz of New Orleans is proud to serve our customers around the Metairie area and worldwide as your certified de

...

aler. At Mercedes Benz of New Orleans we strive to provide automotive products and services of unmatched quality. We are voted as the best place to buy your new or used vehicle year-after-year and also voted the best for service including the quick lube and car wash center. Mercedes Benz of New Orleans, your certified dealer, serving the Metairie area. Whether you're shopping for a new car, looking for parts and accessories, or need to have your vehicle serviced, You'll find what you need at Mercedes Benz of New Orleans.

"Customer One"

Reviews

4.8 out of 5 4.8
625 lifetime reviews. Includes reviews of Mercedes-Benz of New Orleans from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    May 20, 2020

    Heather Melacon is a 5 Star manager She is a top professional in her field; in addition she is very customer friendly, going out of her way to do the... little personal attention that sets her apart at the highest level. I would continue to bring my business to your shop as long as she is there. A really world-class employee.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Heather Melancon

    Body Shop Manager

    NOT RATED

  • 5.0 out of 5
    May 15, 2020

    Great experience, Jason and Anthony did a super job. I'm rather disappointed the gas mileage isn't as advertised in that I'm only getting 15 mpg in a CLA... 250.

    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Anthony Ngo

    Sales Consultant

    (5.0) 7 reviews

    Jason Menesses

    General Sales Manager

    (4.9) 11 reviews

  • March 18, 2019

    Denise Gueniot I bought my first Mercedes with the help of our awesome Sales Rep, James Willis. The experience exceeded our expectations. James was... very helpful, knowledgeable and an all around super nice guy. He was very patient and never made us feel pressured. He made us feel like we not only purchased a vehicle, but made a friend. Every body else we worked with also treated us like family. I highly recommend this business.

    5.0 out of 5
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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    May 15, 2020

    Mike Williams is the best sales person. He is personable, thoughtful and considerate. I have purchased multiple vehicles from him and will continue to... always

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Mike Williams

    Sales Consultant

    (4.9) 23 reviews

    Scotty Hutton

    Service Advisor

    (4.8) 27 reviews

  • 5.0 out of 5
    May 15, 2020

    My overall experience with my sales agent went great. He went far and beyond hid duties to assist me with my service. I will definitely refer someone... else to this Mendez benz dealership.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Herbert Singleton

    Sales Consultant

    (4.9) 36 reviews

  • 5.0 out of 5
    May 14, 2020

    We've purchased/leased many vehicles from the dealership. Staff is courteous and efficient. We appreciate their attention and are happy to take our business... there.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Jeanne Fitzgerald

    Sales Consultant

    (5.0) 27 reviews

  • 5.0 out of 5
    May 13, 2020

    Jeanne was great and made all the difference in the world getting the deal done. Clay was a big help as well. Got to love dealing with people you can trust....

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Jeanne Fitzgerald

    Sales Consultant

    (5.0) 27 reviews

    Clay Moret

    Sales Manager

    (5.0) 25 reviews

  • 5.0 out of 5
    May 12, 2020

    Easy and straightforward to deal with. Fully explained equipment and price. Features. Very courteous. Checkout Easy. Explained services and remote... features. Picking us up so we don't need to Uber.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Jeanne Fitzgerald

    Sales Consultant

    (5.0) 27 reviews

    Nikkolas Mena

    Service Advisor

    (4.8) 25 reviews

  • 5.0 out of 5
    May 11, 2020

    Ernie handled Covid 19 Communications perfectly. From the first call to the personal delivery and pick up of the trade in, Ernie did not miss a beat

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Worked with:
    Ernie Debus

    Sales Consultant

    (5.0) 65 reviews

  • 5.0 out of 5
    May 5, 2020

    I was very pleased with the dealership, Jeannie,my sales rep and the fair price on the new car and trade-ins on 2 vehicles. I have had very good experiences... in the past and continue to recommend your dealership to others . Thanks. Michael

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Worked with:
    Jeanne Fitzgerald

    Sales Consultant

    (5.0) 27 reviews

    Clay Moret

    Sales Manager

    (5.0) 25 reviews

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