Ray Brandt INFINITI of Metairie

5.0
(97 reviews)

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5.0
(97 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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5.0

Employees greet with a smile and positive attitude

My experience was very good from Mr Gary Gueldner. He was very professional and made sure everything was explained to my satisfaction and went the extra mile to making sure all my needs were met. KODOS to Gary he is an ideal employee to his customers. All other staff members were friendly and professional also. Would recommend friends to dealership.

5.0

Employees greet with a smile and positive attitude

My experience was very good from Mr Gary Gueldner. He was very professional and made sure everything was explained to my satisfaction and went the extra mile to making sure all my needs were met. KODOS to Gary he is an ideal employee to his customers. All other staff members were friendly and professional also. Would recommend friends to dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for sharing your service experience with us. We are glad Gary took great care of you and your vehicle during your visit. We look forward to assisting you again in the future! Ray Brandt Auto Group #WeMakeItEasy

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5.0

Excellent experience

Very friendly and knowledgeable staff went over and beyond to make sure that my car buying experience was a good one. The sales representative, William Ghrist was excellent.

5.0

Excellent experience

Very friendly and knowledgeable staff went over and beyond to make sure that my car buying experience was a good one. The sales representative, William Ghrist was excellent.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Congratulations! It is wonderful to hear that Bill made your sales experience with us a great one. We look forward to assisting you with all your vehicle needs. Thank you for choosing Ray Brandt INFINITI of Metairie! Ray Brandt Auto Group #WeMakeItEasy

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5.0

Best dealership and service department!

Excellent care and knowledge of my vehicle. Our 4th Infinity Sedan. Service department is excellent. The warranty is outstanding. Tom Doyle is missed but hope he’s enjoying retirement.

5.0

Best dealership and service department!

Excellent care and knowledge of my vehicle. Our 4th Infinity Sedan. Service department is excellent. The warranty is outstanding. Tom Doyle is missed but hope he’s enjoying retirement.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for sharing your service experience with us. We are glad to hear that our team took great care of you and your vehicle during your visit! Ray Brandt Auto Group #WeMakeItEasy

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5.0

A great dealership

As usual, everyone at the dealership did a great job. It couldn’t have gone any smoother. I highly recommend Ray Brandt Infiniti to anyone looking to buy or lease a car.

5.0

A great dealership

As usual, everyone at the dealership did a great job. It couldn’t have gone any smoother. I highly recommend Ray Brandt Infiniti to anyone looking to buy or lease a car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for sharing your service experience with us. We are glad to hear that our team took great care of you and your vehicle during your visit! Ray Brandt Auto Group #WeMakeItEasy

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5.0

Service after the sale

Any dealership can sell you a car what separates good ones from bad ones is service after the sale. Ryan Weber has taken such good care of us after the sale that he makes this a five star purchase thanks Ryan

5.0

Service after the sale

Any dealership can sell you a car what separates good ones from bad ones is service after the sale. Ryan Weber has taken such good care of us after the sale that he makes this a five star purchase thanks Ryan

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for sharing your service experience with us. We are glad to hear that our team took great care of you and your vehicle during your visit! Ray Brandt Auto Group #WeMakeItEasy

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5.0

I'm always happy with the service l've gotten .

My experience at Ray Brandt was a great one. Javier, the service man makes his customers feel special. I'm sure all customers love that. No complaint about the work done on my car. I was very happy to get the printout on my car, and the wash job made me feel like l had a new car. I left very happy.

5.0

I'm always happy with the service l've gotten .

My experience at Ray Brandt was a great one. Javier, the service man makes his customers feel special. I'm sure all customers love that. No complaint about the work done on my car. I was very happy to get the printout on my car, and the wash job made me feel like l had a new car. I left very happy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for sharing your service experience with us. We are glad to hear that our team took great care of you and your vehicle during your visit! Ray Brandt Auto Group #WeMakeItEasy

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5.0

Victoria is the best!

Great lease experience with Victoria Revels. There is a reason I keep leasing Infiniti’s from her. Excellent service, communication, and always a fair deal. Can’t wait to do it again in 3 years.

5.0

Victoria is the best!

Great lease experience with Victoria Revels. There is a reason I keep leasing Infiniti’s from her. Excellent service, communication, and always a fair deal. Can’t wait to do it again in 3 years.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Congratulations! We are so glad to hear that Victoria made your sales experience with us a great one. We look forward to assisting you with all your vehicle needs. Thank you for choosing Ray Brandt INFINITI of Metairie! Ray Brandt Auto Group #WeMakeItEasy

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5.0

Personal Service

Javier always takes great care of me and my family . He is a major reason why we have 3 Ray Brandt Infiniti's in our driveway . Dean H

5.0

Personal Service

Javier always takes great care of me and my family . He is a major reason why we have 3 Ray Brandt Infiniti's in our driveway . Dean H

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for sharing your service experience with us. We are so glad to hear that Javier is able to take great care of you and your vehicle during your visits! Ray Brandt Auto Group #WeMakeItEasy

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5.0

Great service with a smile satisfying and relieve.

Great service never any worries or fears when my car is there always satisfied and always feel welcome and you feel like your at home

5.0

Great service with a smile satisfying and relieve.

Great service never any worries or fears when my car is there always satisfied and always feel welcome and you feel like your at home

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for sharing your experience with us. We are glad to hear that our team took great care of you and your vehicle during your visit! Ray Brandt Auto Group #WeMakeItEasy

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1.0

Substandard Customer Service

After working with Victoria Revels for a week I was prepared to drive from Shreveport to Metairie to purchase a car . It is a 2018 Infiniti Q70 Stock: IP5594 for $33,399 as posted on their website.I received a call from Troy Morrison and I was accused on going back and forth on pricing with Victoria. However, there was no back and forth I only mentioned the differences in prices that they placed on their website. Never the less, I was told that they would honor the lesser price posted even though I received a buyers order for that amount. Troy went back on his word and the signed buyers order and priced the car at $36,995. He mentioned not making money and referenced the factors of finance charges. I have e mailed Calvin Liggett and Fred Mena and I have yet to receive any acknowledgement.

1.0

Substandard Customer Service

After working with Victoria Revels for a week I was prepared to drive from Shreveport to Metairie to purchase a car . It is a 2018 Infiniti Q70 Stock: IP5594 for $33,399 as posted on their website.I received a call from Troy Morrison and I was accused on going back and forth on pricing with Victoria. However, there was no back and forth I only mentioned the differences in prices that they placed on their website. Never the less, I was told that they would honor the lesser price posted even though I received a buyers order for that amount. Troy went back on his word and the signed buyers order and priced the car at $36,995. He mentioned not making money and referenced the factors of finance charges. I have e mailed Calvin Liggett and Fred Mena and I have yet to receive any acknowledgement.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Thank you for your response. I have sent it to Management.

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