I have been doing business with BJ Ford for 23 years and I have bought at least 12 vehicles both Pickups and cars. Their service has been top notch .
Great experience, excellent customer service and quick to help and assist customers. Nothing but good things to say for BJ Ford. Would recommend to anyone... .
If you are tired of the Houston sales guys jamming cars down your neck and are ready for a small town service go to BJ, its about 40 minutes from Houston,... but worth the drive.
Thank you so much for your review. We strive to make the buying experience as smooth and painless as possible.
Don't depend on them to look up your record on your vehicle. I took my truck in for an oil change. I ask the customer assistant if she wanted my key... fob and she said she would get it when she took my keys. She didn't look up my truck records and put a blended oil in it. When I called, she then looked up my truck history. Her answer was "You have to tell me what you want". Forget that you didn't ask or look up my history. I called and was told that Ford would put the oil in at no charge but I would have to buy the oil. I ask the service manager, even though it's your fault I have to pay for it? We made a decision to take our Ford truck to a Ford Service Center for any and all maint. and repairs so that there would be a history on it. Forget that! We will be taking it some where else. I probably would recommend the dealership but not the service center.
Ok, so I am ticked off now because a company doesnt wish to share your feedback, so I am posting this wherever I can. I went in this morning to have an... oil change and a state inspection. This ordeal took almost 90 minutes. in the time I was there, I was barely acknowledged by the staff. When I asked about changing the station on the TV, i was promptly informed that they no one knew where the remote was, so here is an idea.. buy a universal one ( they are about $8.00 ) at walmart. I continued to wait and wait, many employees walking through, again, i am the only person in the service waiting room, no one checked on me, no one kept me apprised as to what was happening. I guess on Friday, they have lunch or at least they did today... They had hamburgers, they offered a guest on the sales side a hamburger, but the guy who is waiting, has been waiting, again, not a word, no hot coffee, no attention to the person there to spend money. Once they finished, I took the state inspection to the County for my new tags, and I guess they were too incompetent to put down the right license plate number on the paperwork, thankfully my vin was correct. Here is just a few suggestion, one of which I am now adding to my review...DONT DELETE FACEBOOK REVIEWS because you didnt find it appealing or didnt want to hear the truth. Here is also a thought, to earn someones future business, why not offer to vacuum their carpet, perhaps wash the car as way of saying thank you.. You know... old fashioned values still matter today and lastly... A Nice Thank you for your business, and please come back, oh I dont know, that might be helpful if you truly want my business. This place was extremely unfriendly and was shocking for a small town dealership...I will not be recommending your establishment to anyone...apparently, you are not concerned about guest service, creating raving fans or repeat business. To the owner, if your sales are down over PY, you might might ask yourself why... If I was on undercover boss... CHANGES WOULD HAVE BE TAKING PLACE... I am sorry, this is longer than my initial comment, because i truly expected a return comment on Facebook, but what I get when I checked it was a DELETED COMMENT so yes, I am going to now tell every review I can find. Thank you, Tim Coman
In November of 2014, I drove onto the lot looking to trade my gas guzzling 4x4 Nissan Xterra in for a new Focus. My salesman was overly eager to help me... in getting into my new Focus for the right price and he was a huge help. The staff are nice and are willing to help you in any situation. Service center is great, takes a little long for an oil change, but at least I know they're doing it right. I would definitely recommend these people if your in the market for a new Ford.
Good dealership to do business with! Also have a great Warranty plan.
Family owned dealership with a small town feel to it. The entire staff was professional, courteous and helpful. Ask for Dustin Simon, he gave me a great... deal. Everyone there made what normally is a stressful experience into a much more pleasant one. They even drove 90 minutes to deliver the spare key they forgot to give me. All Houston dealerships can learn a thing or two from these guys.
Thanks again Steve you were a GREAT Client to deal with hope to see u again in the future!!! Dustin Simon Internet Sales Manager BJ FORD Liberty...,TX,77575 936-336-2215-Office Dustin@bjford.com- Email
Ask for Dustin Simon he took great care of us bought NEW F-150