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Reviews

3.9
Average based on 7 reviews
  • Good customer service

    If you are tired of the Houston sales guys jamming cars down your neck and are ready for a small town service go to BJ, its about 40 minutes from ...


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    If you are tired of the Houston sales guys jamming cars down your neck and are ready for a small town service go to BJ, its about 40 minutes from Houston, but worth the drive.

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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  • SERVICE DEPARTMENT

    Don't depend on them to look up your record on your vehicle. I took my truck in for an oil change. I ask the customer assistant if she wanted my...


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    Don't depend on them to look up your record on your vehicle. I took my truck in for an oil change. I ask the customer assistant if she wanted my key fob and she said she would get it when she took my keys. She didn't look up my truck records and put a blended oil in it. When I called, she then looked up my truck history. Her answer was "You have to tell me what you want". Forget that you didn't ask or look up my history. I called and was told that Ford would put the oil in at no charge but I would have to buy the oil. I ask the service manager, even though it's your fault I have to pay for it? We made a decision to take our Ford truck to a Ford Service Center for any and all maint. and repairs so that there would be a history on it. Forget that! We will be taking it some where else. I probably would recommend the dealership but not the service center.

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
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  • BJ FORD WILL REMOVE NEGATIVE COMMENTS FROM FB

    Ok, so I am ticked off now because a company doesnt wish to share your feedback, so I am posting this wherever I can. I went in this morning to ha...


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    Ok, so I am ticked off now because a company doesnt wish to share your feedback, so I am posting this wherever I can. I went in this morning to have an oil change and a state inspection. This ordeal took almost 90 minutes. in the time I was there, I was barely acknowledged by the staff. When I asked about changing the station on the TV, i was promptly informed that they no one knew where the remote was, so here is an idea.. buy a universal one ( they are about $8.00 ) at walmart. I continued to wait and wait, many employees walking through, again, i am the only person in the service waiting room, no one checked on me, no one kept me apprised as to what was happening. I guess on Friday, they have lunch or at least they did today... They had hamburgers, they offered a guest on the sales side a hamburger, but the guy who is waiting, has been waiting, again, not a word, no hot coffee, no attention to the person there to spend money. Once they finished, I took the state inspection to the County for my new tags, and I guess they were too incompetent to put down the right license plate number on the paperwork, thankfully my vin was correct. Here is just a few suggestion, one of which I am now adding to my review...DONT DELETE FACEBOOK REVIEWS because you didnt find it appealing or didnt want to hear the truth. Here is also a thought, to earn someones future business, why not offer to vacuum their carpet, perhaps wash the car as way of saying thank you.. You know... old fashioned values still matter today and lastly... A Nice Thank you for your business, and please come back, oh I dont know, that might be helpful if you truly want my business. This place was extremely unfriendly and was shocking for a small town dealership...I will not be recommending your establishment to anyone...apparently, you are not concerned about guest service, creating raving fans or repeat business. To the owner, if your sales are down over PY, you might might ask yourself why... If I was on undercover boss... CHANGES WOULD HAVE BE TAKING PLACE... I am sorry, this is longer than my initial comment, because i truly expected a return comment on Facebook, but what I get when I checked it was a DELETED COMMENT so yes, I am going to now tell every review I can find. Thank you, Tim Coman

    Came in for service or repair
    Does not recommend this dealer
    Did not make a purchase
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