Sames Bastrop Ford

Reviews

4.1 out of 5 4.1
275 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 1.0 out of 5
    May 22, 2018

    I wish I could give them less than one star. That is how horrible my experience there was. I had issues a few years ago with a salesman who tried to convince... me to get my father to co-sign my new car loan and then default on it to get a "free" car with my Dad making the payments.... and then three weeks ago had another horrible experience with their service department. My Ford Focus started having transmission problems on the other side of Bastrop. A mechanic stopped to help me when he saw me pulled over at the side of the road. He was able to reset my car's computer with the handheld he kept in his car, so I was able to drive to the Bastrop Ford dealership and get there just before closing on Saturday afternoon. Eugene in the service department promised me that they would look at my car first thing Monday morning and call me right away. They did not have a loaner car for me and I had trouble getting to work over the weekend. Monday, and Tuesday mornings I called them and asked about my car. Each time I got the answer "Haven't had a chance to look at it, we're swamped. We'll look at it tomorrow." Wednesday morning when I called, there was no answer and they never called me back. Finally got my father to call around 4pm. He left a message, and heard back from them TWO MINUTES before closing. Obviously they still hadn't bothered to look at it and ran out to do a diagnostic when a MAN called them to ask about it. The tech on the phone told my father they couldn't find anything wrong with the transmission... but had a list of other things I needed to have done. ABSOLUTE xxxxxxxx. There are well documented problems with the transmissions on Ford Focus (which I discovered when the exact same problem happened again last night), and they didn't even consider that. I don't know if they didn't care, or just didn't want to bother with it. I picked my car up the next morning and got it to a decent private mechanic to check on the other repairs they recommended, to see if they were right. Only one of the recommended services was necessary. Now I'm again without my car, for a problem that could have been handled three weeks ago, and might have to rent a car to get to work. Again. I'm beyond frustrated with this dealership and would happily drive an extra 50 miles to avoid using them if I had to.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Katie, we're extremely disappointed to hear about your negative experience at our dealership. Our customers mean a great deal to us and we regret... that we failed to provide you with the quality service you deserve. We appreciate the chance to try and make this better. Please give us a call at (512) 303-3000 and we will do our best to make this better. We hope to hear from you soon.

  • 5.0 out of 5
    December 22, 2017

    We had an awesome experience here Liz roop went above and beyond to help us . when we thought it wouldn't she made it happen. They had an awesome staff... who were nice and respectful they were very fast and has us out in way less time then we thought it would be. We highly recommend this dealership

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Kimberly, your positive review means a lot to us and we?re happy we could help you! We'll be sure to let the team know about your feedback and five st...ars! Safe travels!

  • 5.0 out of 5
    June 17, 2017

    Will has restored my faith in the Sames service department! Otis Thompson is a family friend, but has always been exceptional!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    June 16, 2017

    Came in, told them what I needed, got taken care of. It was short, quick and easy.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    May 30, 2017

    Shawn was very helpful and made everything go smoothly from beginning to end.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 3.0 out of 5
    May 26, 2017

    Got a coupon in mail regarding service work on my F150 Called the works which included oil and filter change 24 pt. inspection and Tire rotation . When... I checked in the gentleman asked me if I would like my tires rotated I said yes sir please they need it , after 2 hr. Wait which I'm not complaining about I check out get the keys and I'm out the door needless to say when I got home my tires had not been touched needless to say I will probably not be going back if you can't even get the regular service done the first time I do not have time to be going back and forth to try. And get this done

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    April 14, 2017

    Liz Roop was such a great help! She did everything she could to help us purchase our new Explorer!!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Roxane, thank you for your kind words and congratulations on your new vehicle! Our team is dedicated to providing top-quality service, and we're so ha...ppy to hear that your experience reflected this.

  • 5.0 out of 5
    April 8, 2016

    Great job. They had my truck in and out in the time that I was told it would take.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hi, Herbert! We are happy to hear of your positive experience with our dealership. If you ever need any help, please give us a call!

  • 5.0 out of 5
    March 21, 2016

    Sames Ford is top shelf in all respects. Sales and service staff. Highly recommended.Highly recommended

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Colins, thank you for your positive review. We're happy to have been of service to you.

  • 5.0 out of 5
    March 21, 2016

    2016 Ford Explorer Sport. Proactive on replacing chipped windshield. Very good service response.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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