Bill Cramer Chevrolet Buick GMC

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3.4
(548 reviews)
Visit Bill Cramer Chevrolet Buick GMC
Sales hours: 8:30am to 6:00pm
Service hours: 7:30am to 5:30pm
View all hours
Sales Service
Monday 8:30am–7:00pm 7:00am–6:00pm
Tuesday 8:30am–7:00pm 7:00am–6:00pm
Wednesday 8:30am–7:00pm 7:00am–6:00pm
Thursday 8:30am–7:00pm 7:00am–6:00pm
Friday 8:30am–7:00pm 7:00am–6:00pm
Saturday 8:30am–6:00pm 7:30am–5:30pm
Sunday Closed Closed
New (850) 387-4522 (850) 387-4522
Used (850) 387-7464 (850) 387-7464
Service (850) 387-4133 (850) 387-4133

Inventory

See all 269 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since October 2018.
Bill Cramer Chevrolet Buick GMC is Panama City’s oldest family owned and operated dealership. Originally founded by Tommy Thomas in 1965, the dealership is now into it’s third generation. The Cramer Family, along with a very dedicated team of employees, is on hand every day to ensure the very best customer satisfaction possible. We work here, we live here, we play here. Panama City is our home. Originally established as a Chevrolet only dealership, Bill Cramer GM is now a full-line GM dealership. We sell and service new Chevrolets, Buicks, GMC’s and Cadillacs, as well as an enormous inventory of preowned and certified preowned vehicles.
Together, let's drive!

Service center

Phone number (850) 387-4133

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:30am–5:30pm
Sunday
Closed

Reviews

3.4
(548 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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5.0

Easy scheduling.

Easy scheduling. Fast and reliable service Professional and considerate personnel will probably use again next service

5.0

Easy scheduling.

Easy scheduling. Fast and reliable service Professional and considerate personnel will probably use again next service

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

I cannot thank you enough for this glowing review of our service center, Sam! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Best, Harrison Stadnik HarrisonS@BillCramerAuto.com

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5.0

Great Service!

I used Roadside Assistance because my 5-year-old battery was dead. They delivered the car to the dealership very quickly. I called Cramer's and let them know the vehicle was coming and asked for a new battery plus the necessary service. Much to my surprise, not only was the car ready the same afternoon, but also it was delivered to my house! I have never before received such good service from any dealer!!

5.0

Great Service!

I used Roadside Assistance because my 5-year-old battery was dead. They delivered the car to the dealership very quickly. I called Cramer's and let them know the vehicle was coming and asked for a new battery plus the necessary service. Much to my surprise, not only was the car ready the same afternoon, but also it was delivered to my house! I have never before received such good service from any dealer!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for writing this fantastic review and giving our dealership such an excellent star rating, James! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Best, Harrison Stadnik HarrisonS@BillCramerAuto.com

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2.0

Sales are great.

Sales are great. Service and parts not so good Added 600 auto butler that they wouldn’t take off and two years later it takes a month and a half to get what I was made to buy by them. Service sucks period unless they can charge you for something.

2.0

Sales are great.

Sales are great. Service and parts not so good Added 600 auto butler that they wouldn’t take off and two years later it takes a month and a half to get what I was made to buy by them. Service sucks period unless they can charge you for something.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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5.0

Great experience overall and I am very happy

Salesman Isaiah Jefferson was very helpful showing me how all the new things worked. I hope I can remember everything he showed me. The GMC pickup I bought is really loaded.

5.0

Great experience overall and I am very happy

Salesman Isaiah Jefferson was very helpful showing me how all the new things worked. I hope I can remember everything he showed me. The GMC pickup I bought is really loaded.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Curtis, our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Best, Mike Warner General Manager 850-785-5221

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5.0

Just bought a new car from Bill Cramer GM.

Just bought a new car from Bill Cramer GM. Great experience, it was very easy and they had me out in like an hour! I couldn't believe that. I love my new car!

5.0

Just bought a new car from Bill Cramer GM.

Just bought a new car from Bill Cramer GM. Great experience, it was very easy and they had me out in like an hour! I couldn't believe that. I love my new car!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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2.0

Once you sign, they're done with you

As soon as I signed the contract, wrote the check, and drove off they were no longer interested in me. Brand new Sierra had airbag issues. Dealership is an hour away from me and they wouldn't pickup the truck without a struggle. I was supposed to be the one inconvenienced. Finally OnStar got someone to pick it up. Then the truck is at the dealership for about 3 weeks. I couldn't get anyone on the phone to tell me what was going on, when it would be ready, etc. No one would even call me back. I emailed the GM of the dealership, nothing. Emailed someone else who had initially sent me listings, nothing. Called the sales guy I bought it from to find something out, no followup. It was insane to have a brand new $70k truck at a dealership for weeks and no one could tell me anything about it! Finally, Duane from Fleet Service reached out. Another department lost the intake paperwork for the truck and once the matter had his attention he was all over it. He gave me his cell, was very responsive, kept me updated and got the process moving along. After fighting with the dealership to deliver the truck back to me he had HIS guys deliver it. Had to get corporate involved during this process and they were also great and very helpful. Overall, GMC was great (4 stars), Duane was fantastic (6 stars) but Bill Cramer GMC would get zero stars in my opinion. It's been several weeks now and I've still never heard back from the GMs I emailed about my issues. They got their check and that's all they seem to be worried about. My next GMC will not be from Bill Cramer.

2.0

Once you sign, they're done with you

As soon as I signed the contract, wrote the check, and drove off they were no longer interested in me. Brand new Sierra had airbag issues. Dealership is an hour away from me and they wouldn't pickup the truck without a struggle. I was supposed to be the one inconvenienced. Finally OnStar got someone to pick it up. Then the truck is at the dealership for about 3 weeks. I couldn't get anyone on the phone to tell me what was going on, when it would be ready, etc. No one would even call me back. I emailed the GM of the dealership, nothing. Emailed someone else who had initially sent me listings, nothing. Called the sales guy I bought it from to find something out, no followup. It was insane to have a brand new $70k truck at a dealership for weeks and no one could tell me anything about it! Finally, Duane from Fleet Service reached out. Another department lost the intake paperwork for the truck and once the matter had his attention he was all over it. He gave me his cell, was very responsive, kept me updated and got the process moving along. After fighting with the dealership to deliver the truck back to me he had HIS guys deliver it. Had to get corporate involved during this process and they were also great and very helpful. Overall, GMC was great (4 stars), Duane was fantastic (6 stars) but Bill Cramer GMC would get zero stars in my opinion. It's been several weeks now and I've still never heard back from the GMs I emailed about my issues. They got their check and that's all they seem to be worried about. My next GMC will not be from Bill Cramer.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Steve! Thank you for letting us know about your recent visit. I am sorry to hear your service experience was not up to par. Our goal is to provide excellent service in all areas to our customers. It sounds like your issue did get resolved. If it hasn't, please do let me know. We will do our best to make your next experience flow as smoothly as possible. Please let me know if I can be of further assistance. I will be glad to help. My direct line is 850.747.7642. Respectfully, Amelia Deen BDC Service Manager Bill Cramer GM

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5.0

Purchase

I had an amazing experience ! It went smoothly and fast!

5.0

Purchase

I had an amazing experience ! It went smoothly and fast!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Johnathan, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help! Best, Mike Warner General Manager 850-785-5221

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5.0

Blazer retrofit handled with ease

Great experience with Bill Cramer Chevrolet PCB Florida

5.0

Blazer retrofit handled with ease

Great experience with Bill Cramer Chevrolet PCB Florida

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We appreciate you taking the time to leave us this feedback. We hope you have a great day!

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5.0

Midnight service

It was good a little long but it was ok I was in a safe place

5.0

Midnight service

It was good a little long but it was ok I was in a safe place

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We appreciate your positive review about your recent experience with us! We look forward to your next visit! Take care! Best, Mike Warner General Manager 850-785-5221

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5.0

Maintenance Oil Change

Very easy to make an appointment. When I got to the dealership I was met by a service manager and shortly thereafter received a text message from him saying to text if I had any questions during my visit. In and out in a little more than an hour. Very pleased.

5.0

Maintenance Oil Change

Very easy to make an appointment. When I got to the dealership I was met by a service manager and shortly thereafter received a text message from him saying to text if I had any questions during my visit. In and out in a little more than an hour. Very pleased.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Tracy, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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