Bill Cramer Chevrolet Cadillac Buick GMC

4.8 out of 5 4.8
Rectangle 48
Sales 8:30 AM - 7:00 PM

Bill Cramer Chevrolet Cadillac Buick GMC Hours

Sales

Monday

8:30 AM - 7:00 PM

Tuesday

8:30 AM - 7:00 PM

Wednesday

8:30 AM - 7:00 PM

Thursday

8:30 AM - 7:00 PM

Friday

8:30 AM - 7:00 PM

Saturday

8:30 AM - 6:00 PM

Sunday

1:00 PM - 5:00 PM

About Our Dealership

Dealer on Cars.com since October 2018

In July 1965, Tommy Thomas founded our dealership on the principle of doing business one way, the right way, everyday. Over the last 40 years, our family of employees has aspired to uphold that tradition. We are most grateful for the many wonderful customers we've been privileged to serve. We'd like to thank you for your trust in us. Over those years we have been honored to serve this beautiful area and to call it home.

...



We are fortunate to live in one of the world's most wonderful and generous places. We pledge to continue our commitment to making our home an even better place to live.

Service

Tire Rotation

$15.99

Oil, Filter Change

$39.95

Wheel Balance

$49.99

Air Filter Replacement

$59.99

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.8 out of 5 4.8
442 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 1.0 out of 5
    November 25, 2020

    Had both front hubs and brake pads replaced. Approximately 1 week later herd terrible grinding noise when turning. Had it towed to a local repair shop... referred by a co worker. They found that not 1 bolt in the left hub was tightened, they were sticking out so far that they were rubbing on the axle. This is neglectful work that is a serious safety issue! Unacceptable! I will never let them touch my car again.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    November 12, 2020

    This is the WORST place ever to buy a car from. I traveled 6 hours after making an appointment to buy a 2020 Cadillac XT4 to arrive and find out my salesman... was off that day. I also encountered the manager to learn he had been off and didn't know I was coming in.... Then learned that the car I just drove down to purchase was not there... In fact that the OWNERS WIFE HAD THE CAR IN JACKSONVILLE, FL at an appointment of her own. No wonder their NEW cars have 3000 miles on them. Hint hint buy your wife her own car so others can enjoy the fun of buying a new car that's actually new. This car was expose to be by own graduation to myself after completing my Masters degree and graduate in 30 days. Totally disappointed in the dealership and the sales team... YOU SUCK IN CUSTOMER SATISFACTION.

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    We appreciate you taking the time to share your experience with our dealership. I would like to speak with you about the details of your time with us.... Please contact us directly at your earliest convenience. Thank you! Best, Mike Warner, General Manager

  • December 6, 2014

    I have always been extremely satisfied at Bill Cramer. Sally and the service crew do a great job of taking care of all my car's needs. The lounge is great... with wifi and coffee and water. Also they have a shuttle or car on loan which I greatly appreciate. Living on the beach, I need transportation when in town. They always accommodate. This is my second car purchase from them, and I will continue to return due the the service department. Also Bill Cramer dealership is involved in the community, sponsoring blood drives and other needs for local people. I tell all my friends to shop there! Lee, Sally, and others are ready to help when needed.

    5.0 out of 5
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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Wow, Toni! You just made our day! We love it when our customers are happy! That is the best compliment ever! We appreciate having you as our customer ...and part of our family! We will always do our best to help you! Any time you need us, we are just a phone call away! Please take care! Respectfully, Amelia McDonough Customer Care Center Bill Cramer GM

  • 5.0 out of 5
    April 7, 2020

    Fast friendly service and attention to customer satifaction

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service an...d we're glad that our team made such a great impression on you. Best, Brian Blakeslee Brian.Blakeslee@BillCramerAuto.com

  • 1.0 out of 5
    February 15, 2020

    I purchase a new GMC truck from Bill Cramer in November 2019. I had negotiated an out the door price to include Tax,Tag,and Title. When I went to register... the vehicle at the DMV there was still $939 tax that had not been paid by Bill Cramer as per our agreement. After contacting them they refused to honor their agreement. I tried to talk to the General manager and he would not return my call (A true Professional) not. So a friendly warning. BUYER BEWARE NOT THE MOST HONEST PEOPLE !!

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    3.0 out of 5
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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    3 people out of 3 found this review helpful. Did you?
    Dealer Response

    Mr. Lilley, Thank you for your comments about your recent experience. With regard to your issue about the additional money owed on your vehicle, Al...abama is reciprocal with Florida regarding tax collection for vehicle purchases. This means, we are only able to collect the amount of tax permissible by the State of Alabama which is provided to us by the Department of Revenue (Document 12A-1.097). Our agreement was based on the understanding that the out the door price we provided would include the vehicle price, fees and taxes we were legally able to collect in the State of Florida, not including Alabama. We take special steps to ensure our customers have as smooth an experience as possible. Before having customers sign the out of state tax form provided by the DOR, our business managers explain the out of state tax collection, and afterward, our title clerks call each of these customers to guide them through the process of registering and titling their vehicle in their home state. We sincerely apologize if this was not understood while you were here. Aside from this issue, we truly hope you enjoy your new vehicle. Respectfully, Bill Cramer GM

  • 5.0 out of 5
    December 24, 2019

    Great experience! The environment at Bill Cramer Chevrolet is genuine and refreshing. They really do create an amazing buying experience! Ben was knowledgeable... and friendly!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Cindy, thank you for writing this amazing review for our team! We always appreciate customer feedback, and we are pleased to hear that our team provid...ed a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Best, Mike Warner, General Manager

  • 1.0 out of 5
    December 5, 2019

    Zero concern for the customers needs Always a excuse why the car is not ready. Buy elsewhere. I will next year. My car has been in for service three weeks... now evaluated twice prior and always excuses.

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    2.0 out of 5
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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Brian, our dealership goal is to provide exceptional service to every single customer. It appears you did not receive this experience with us. I would... like the opportunity to speak with you to work on resolving this issue. Please contact me at your earliest convenience. Best, Mike Warner, General Manager

  • 1.0 out of 5
    March 16, 2019

    I wanted a car listed on their website. Called and asked about the condition because it is a 4 hour drive. They were vague. Still, I wanted it so I went... and got a pre-approved loan, rented a car hauler and scheduled an appointment with them. I called them on Fri(appointment was Sat) and spoke to Rachel. Asked her what other charges would be added besides tax,tag,and title.. She was very nice and said she would get a buyer agreement emailed over to me that would show the full price of the car. Never did. All I got was appointment reminders. Called her and she did not return my call. Emailed them No response - which tells me they were planning on jacking up the cost of the car a couple grand with BS fees. To bad. I wanted that car. Why is it so hard to find an honest car dealer?

    1.0 out of 5
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    1.0 out of 5
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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    6 people out of 6 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to share your recent experience at Bill Cramer Chevrolet Buick GMC. We want each customer to be completely satisfied upo...n visiting us, and the impression you received from our dealership is not okay. We would sincerely appreciate the opportunity to amend the situation, so please contact me directly. Thank you. Sincerely, Bill Doremus, General Manager 850.785.5221.

  • 1.0 out of 5
    October 20, 2018

    This dealership does not care about you, or your vehicle! I took a beautiful Black Cadillac XTS Platinum to this dealership for warranty work on Friday... 10/5/18. On Monday, 10/8/18, someone from the dealership called and advised us they had found an additional broken part and that we were not getting the car back today. Due to past dealings with this dealership, I'm relatively sure they did not "find" an additional broken part (there was nothing else broken on our car).....THEY BROKE IT! Either way, we were advised the part would not be in until Friday, 10/12/18 . As we all know, Hurricane Michael hit on Wednesday, 10/10/18. You would think that a person, or dealership, that cared about you would at least attempt to take care of your vehicle. THEY DID NOT!!! They put our car out side, with nothing to protect it. It now has a tree through it! To make matters worse, the General Manager (Bill Doremus) spoke to me like I was some kind of low life street xxxx and told us that it is not their responsibility! Can you believe that?? Their property, their employee(s) that broke an additional part, their decision to leave it outside, their decision not to protect it, their tree that is sitting on our car......and they are saying it's not their responsibility! These people do not give a rats a** about you, or your vehicle! I am now out some $15-20,000.00, due to their negligence and total lack of respect for a customer, or their vehicle. Sad part is.....I am not the only one. I only hope that persons reading this will take a moment and really THINK, about dealing with these people....They put up a pretty good facade!

    1.0 out of 5
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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    3 people out of 3 found this review helpful. Did you?
    Dealer Response

    Hi Peter, Thank you for your comments. We are extremely sorry about your vehicle and the damage that occurred. We tried to protect all vehicles on pro...perty during the storm. Unfortunately because of the massive strength of Hurricane Michael, damage and devastation were unavoidable. We understand that you are upset about your vehicle, but hope that our loaner has at least helped ease transportation issues.for the moment. We are also glad to work with you and your insurance company in any way. Respectfully, Amelia Deen Bill Cramer Cadillac

  • 2.0 out of 5
    September 18, 2018

    Cramer (formerly Tommy Thomas) used to be great. Bought 4 vehicles from them over the past ten years or so. Current vehicle has been in four times for... the same transmission problem, with service getting worse each time. The last "repair" took more than a week, and this time it was in for two weeks. Only one of SIX phone calls asking for information was returned, and I was hung up on once, left on endless hold once on top of that. Seems that no one is watching the store anymore. If I can find warranty work somewhere else, I wont be back. And this is my last Chevy.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    Jamie, we appreciate your feedback regarding your experience. We don't want to lose a customer or miss out on the opportunity to grow as a company. I'...d like the chance to speak with you and hear your feedback. Please contact me at your earliest convenience. Sincerely, Daniel McKay, Service Director

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