New 877-298-6442 Dealer Website
Used 866-870-4168 Email Dealer
Service 888-448-6180

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Reviews

Average Ratings

4.9
92 lifetime reviews.
  • LOVE MY NEW SOUL*

    I love my NEW KIA SOUL! I have to say do to the recent endeavours of my previous vehicle. I did my research and did my application, spoke with ...

    Dealer Response

    Thank you so much Benjamin! We really fell in love with you and Paul... you both are genuine people and it was our pleasure to make you happy. Wel...


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    I love my NEW KIA SOUL! I have to say do to the recent endeavours of my previous vehicle. I did my research and did my application, spoke with Zach Tatro, Let me tell you that he was extremely positive throughout the whole process. My husband was concerned about this process as we were unsure if we were going to be approved! BUT, Zach was so confident, kept providing 100% We got this! low and behold, ZACH made the deal work! I also appreciate Mary Moriarty for assisting us. I do have to say, that not only are we PROUD owners of the 2016 KIA SOUL, but we feel like we were treated like family! I am glad to know that KIA's ordeal is about ensuring that ALL customers are pleased with all options for the Kia experience!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you so much Benjamin! We really fell in love with you and Paul... you both are genuine people and it was our pleasure to make you happy. Welcome to the family and we look forward to serving you through out the years! Best Regards,


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  • Awesome Customer Service!

    They were all extremely friendly. We got on and out and they made the buying a new car process super smooth and easy!!

    Dealer Response

    Thank you very much, Shannon, from Reggie Hooks and the Bill Byrd Kia staff!


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    They were all extremely friendly. We got on and out and they made the buying a new car process super smooth and easy!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you very much, Shannon, from Reggie Hooks and the Bill Byrd Kia staff!


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  • Felt at Home

    I dealt with several employees during the sales process and all were extremely knowledgeable and helpful and spoke to me in basic, understandable ...

    Dealer Response

    We are happy you had a stress-free experience at Bill Byrd Kia. We are confident you will have the same experience with the performance. :)


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    I dealt with several employees during the sales process and all were extremely knowledgeable and helpful and spoke to me in basic, understandable terms that made the purchasing process smooth and comfortable. Purchasing a vehicle can be intimidating and stressful sometimes, but I did not get that experience on this purchase. No complaints. I am hopeful to have the same experience with the performance of the vehicle as I did with the purchasing of it.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We are happy you had a stress-free experience at Bill Byrd Kia. We are confident you will have the same experience with the performance. :)


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  • New Car

    I was very satisfied with the way the transaction went and the way things was explained. One negative thing I did see was the condition of all the...

    Dealer Response

    We are happy you were satisfied with the transaction! We agree with the dust and street dirt on our inventory. Bill Byrd Kia is taking steps towar...


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    I was very satisfied with the way the transaction went and the way things was explained. One negative thing I did see was the condition of all the cars on the lot. All the ones I looked at was very dirty, I realize you are on a Main Street but you need someone to keep them washed. If I'm shopping for a car I would much rather look at a clean car than a dirty one.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We are happy you were satisfied with the transaction! We agree with the dust and street dirt on our inventory. Bill Byrd Kia is taking steps towards the detail dept pressure washing the inventory on a fix'd schedule. Thank you for your feedback...


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  • Love my Soul

    We have now bought 5 new Kias since 2005 from Bill Bird Kia. Reggie was our salesman and was great to work with and very knowledgeable about all t...

    Dealer Response

    Thank you, Jan, and thank you to your family! Reggie is very professional and knowledgeable and we do appreciate him. We love you being a part of ...


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    We have now bought 5 new Kias since 2005 from Bill Bird Kia. Reggie was our salesman and was great to work with and very knowledgeable about all the little details about the cars. J R the finance manager is always thorough and makes the purchase easy. I love my new Soul!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you, Jan, and thank you to your family! Reggie is very professional and knowledgeable and we do appreciate him. We love you being a part of the Bill Byrd Kia family and hope to serve you well for many more years...


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  • Bill Byrd Kia 2017 Kia forte

    I had a great experience with Reggie a couple of years ago.so when I needed another Car I just knew I had to come back and see...

    Dealer Response

    Thank you for all of your business and Reggie is very happy to hear your review. We really appreciate your continuing business!


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    I had a great experience with Reggie a couple of years ago.so when I needed another Car I just knew I had to come back and see him again. so on October /08/2016 to purchase a New car.Reggie was very professional. He told my wife and Myself that he was going to do everything within his power to help us to purchase the 2017 Kia forte that we wanted :) and that's what my wife drove away in. Everyone was very friendly that we came in contact with so I would recommend Bill Byrd Kia over and over to anyone that I know that's trying to purchase a vehicle. Last but not least Thank-you, Thank -you Thank -you Bill bryd Kia because I'm enjoying my first New Car.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for all of your business and Reggie is very happy to hear your review. We really appreciate your continuing business!


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  • Great Car from a Great Dealership

    I was extremely nervous as I this was my first new car. Reggie was great salesman! Professional yet friendly. He asked me what I was looking fo...

    Dealer Response

    Thank you for your great review and thank you for your business! We look forward to a long relationship...


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    I was extremely nervous as I this was my first new car. Reggie was great salesman! Professional yet friendly. He asked me what I was looking for and tried to find me the perfect car. He was also patient as I didn't know what I wanted to begin with. He found me the perfect car and the perfect payment I was comfortable with. I highly recommend Bill Byrd and in particular Reggie Hooks when you need or want a new car.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for your great review and thank you for your business! We look forward to a long relationship...


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  • Wade Hoffmann got me the Soul I wanted.

    Our pastor recommended we deal with Wade as an honest, knowledgeable, and helpful salesperson. He was absolutely correct. Wade answered all ques...

    Dealer Response

    We agree with you, Captain! Wade is a big asset to our company and we are thrilled you had a great experience at Bill Byrd Kia! Thank you very muc...


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    Our pastor recommended we deal with Wade as an honest, knowledgeable, and helpful salesperson. He was absolutely correct. Wade answered all questions with authority, or, once, he got us the correct answer quickly. He is eager, high energy, and very customer oriented. We caught him at a time when he was working with two other customers besides us. We never felt rushed, neglected, nor secondary. I observed his behavior with another customer and it was the same. A very pleasant experience in car buying.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We agree with you, Captain! Wade is a big asset to our company and we are thrilled you had a great experience at Bill Byrd Kia! Thank you very much...


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  • Buyer

    Purchase process was slow but went well ¿

    Dealer Response

    Thank you for your business, Isabella, and thank you for your patience during the process. We look forward to a long and happy relationship...


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    Purchase process was slow but went well ¿

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your business, Isabella, and thank you for your patience during the process. We look forward to a long and happy relationship...


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  • Works with you

    I got into a bid when my motor went out in my vehicle. Jonathan Smith helped me get into a new one and even helped keep my payments where they n...

    Dealer Response

    Thank you, Jen! Enjoy your new ride and we appreciate your business...


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    I got into a bid when my motor went out in my vehicle. Jonathan Smith helped me get into a new one and even helped keep my payments where they needed to be.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you, Jen! Enjoy your new ride and we appreciate your business...


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