AutoNation Ford Panama City

Pasha is a great salesperson. He was knowledgeable and professional. The showroom was clean and all personnel were friendly. I am happy with my purchase.

Great service, patient, gave customer time to think Relatively smooth process, friendly staff was helpful Waiting around for insurance was painful, they should have given us a dealer plate right form the beginning

A fantastic experience. They did an amazing job fix my SUV and getting me back on the road in a reasonable time at a reasonable price.

Bought the vehicle I traded in at this dealership. Was pleased with my first experience, that’s what brought me back.

Great service department. Lori and the mechanics came through to find and fix the issues my vehicle was having.

Don't waste your time. They are underhanded and will not try to negotiate a deal. They offer you a ridiculously lowball offer on your trade. In my case, my vehicle was worth at a minimum 5K more than their insulting offer. I'm 3 1/2 hours away so I tried to work the beginnings of a deal over the internet and phone prior to my willingness to make the drive to get a vehicle they had I was seriously interested in. Thankfully I saw all I needed to see before they wasted my time:

I clicked the “Is this car still available?” button expecting a simple yes or no. Instead, I received a barrage of emails from the salesperson, their manager, and Cars.com itself multiple times a day. Not one of them actually answered my question. It felt less like customer service and more like being added to a marketing campaign I didn’t sign up for. I understand follow-ups, but when the original inquiry is ignored entirely, it’s frustrating and unhelpful.

2018 ecosport, 44k mileage. Turned in for recall oil pump belt and tensioner. Picked up the car and drove it home. Noticed some odd noises. Drove it around the block today and more odd noises. Sounds like a stick hitting underneath the car. Not all the time. But frequent. Can't pinpoint where it's coming from. Sometimes right then left then center. I will take it back. It didn't do this before I turned it in.

Great experience hoping it’s the best purchase of my life 💯hoping to come buy something else one day 💯

The Panama City Fl dealership has certainly improved their Customer Service significantly since the Covid outbreak. The personnel make an excellent effort to make the experience pleasant!