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AutoNation Ford Panama City

(2,024 reviews)
Visit AutoNation Ford Panama City
Sales hours:
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Sales
Monday 8:30am–7:00pm
Tuesday 8:30am–7:00pm
Wednesday 8:30am–7:00pm
Thursday 8:30am–7:00pm
Friday 8:30am–7:00pm
Saturday 8:30am–6:00pm
Sunday Closed
New (888) 371-9738 (888) 371-9738
Used (888) 882-9796 (888) 882-9796
Service (888) 733-7147 (888) 733-7147

Reviews

(2,024 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of AutoNation Ford Panama City from DealerRater.

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Purchaser

Came from out of town, everything about car was as described, and I couldn't have been more impressed on how the deal went. However, the most important thing was the quick response to my original telephone calls. The internet manager C. R. Rish was on top of everything. Purchased CPO Ford Edge.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Ford Edge Service

Matt was very helpful. He called my warranty company and argued for me. He even discovered that my battery was going bad. My repairs were resolved without any hassle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Andrew and Audrey Ewing

Had an excellent buying experience when I purchased my F-150 Platinum truck. David Gray, my sales professional was attentive all along the purchasing process. David always had the answers to my questions and David always got back we me in a timely manner. He was very knowledgeable about the vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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VICKERS

Mr. Dave Ward, Service Manager, went out his way to provide quality, prompt service on this visit.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

William, we're pleased Dave went out of his way to provide quality service for you. Please don't hesitate to let us know if you need anything!

2012 Escape leak in front end

Had a leak in my carport from front of Escape. Turned out to be right bearing in the axle for the transmission. Had it repaired in one day without an appointment. Very appreciative.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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2014 F-150

This is the 6th vehicle I have bought at Auto Nation Ford Panama City since 2009. Every one in my family drives a car I bought from CR Rish. He is the man to see to be treated like family. I totaled my 2006 F-150 in an accident on 12/23/17 and CR found a quality 2014 F-150 XLT at a great price. I ONLY buy cars here! Thank you again CR!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 3.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Congratulations on your new vehicle, Kenneth! We really appreciate your continued business with us, and if you ever have additional questions or needs, don't hesitate to reach out! Safe travels!

Air bag inflator recall

Got a recall for 2005 airbag inflators, parts were in stock, replacement only took about 1 1/2hr, faster than stated in recall so I hope I'm good to go.....

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great service

I am never disappointed at AutoNation Ford when I get my Ford Escape serviced. Everyone is professional & they get the job done. Never any problems.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Ford Escape 2013

The service was fast and John was very pleasant and nice. Made sure we understood everything that needed too be done.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Tired of looking around

Did not like the multiple hard credit check. If affected my credit score. Salesman was not willing to work with my offer,but i bought it anyway, i think he was too worried about his comision rather then making the business look good for future customer.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities 3.0
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you, Rafael, for reaching out to us. Your opinion plays an integral part in our customer service. If you are willing, please call our General Manager at (850) 253-7000 for further assistance with moving forward with our dealership. Thank you for leaving your feedback, and we hope to hear from you in the future.