Reviews
Write a reviewThe easiest and fastest car buying experience I have
The easiest and fastest car buying experience I have every had. It was worth the 150 drive to purchase my vehicle.
The easiest and fastest car buying experience I have
The easiest and fastest car buying experience I have every had. It was worth the 150 drive to purchase my vehicle.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Service
I was told my coupon wasn?t used because service cost were more expensive. This makes no sense because it?s their coupon! How can you choose not to use the customer?s coupon when it?s valid! I will NEVER use this dealership again! They feel they can do whatever they want not to mention they are rude especially the lady who takes payments!
Service
I was told my coupon wasn?t used because service cost were more expensive. This makes no sense because it?s their coupon! How can you choose not to use the customer?s coupon when it?s valid! I will NEVER use this dealership again! They feel they can do whatever they want not to mention they are rude especially the lady who takes payments!
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Very friendly staff.
Very friendly staff. Everyone seems to go above and beyond their call of duty to assist.
Very friendly staff.
Very friendly staff. Everyone seems to go above and beyond their call of duty to assist.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I love dealing with my local dealership and...
I love dealing with my local dealership and friends. Service is so much easier when I can drop my car and get a ride to work on time
I love dealing with my local dealership and...
I love dealing with my local dealership and friends. Service is so much easier when I can drop my car and get a ride to work on time
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Exceptional Service
Exceptional service. Great pricing! I would recommend them to everyone.
Exceptional Service
Exceptional service. Great pricing! I would recommend them to everyone.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We hope to be of service to you again in the future.
Service
Very friendly and helpful. I had my car serviced and fixed my taillight because of moisture in it.
Service
Very friendly and helpful. I had my car serviced and fixed my taillight because of moisture in it.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, we're happy to hear we were so friendly and helpful during your service visit. We look forward to seeing you again soon! Take care!
Poor customer service
It has been my experience when dealing with the service department that they need a total reorganization to improve customer service. The service at the Chevrolet and Cadillac dealership in Jennings does not favorably compare with other service departments that I have dealt with in other cities. There is little coordination between the parts and service personnel to show when a part has been received for a service. They fail to notify the customer that the part has been received so the customer can schedule their vehicle in for the required service. When talking to the service representatives, their reply is that they are too busy and understaffed to follow up on each customer. The parts department doesn?t always inform the service department that the part has been received. So the customer keeps waiting to be called by the service department. This call is usually not made. I would hope the management at the Jennings Chevy dealership make a change on how the service department operates to provide better customer service in the future. A larger service department would help tremendously.
Poor customer service
It has been my experience when dealing with the service department that they need a total reorganization to improve customer service. The service at the Chevrolet and Cadillac dealership in Jennings does not favorably compare with other service departments that I have dealt with in other cities. There is little coordination between the parts and service personnel to show when a part has been received for a service. They fail to notify the customer that the part has been received so the customer can schedule their vehicle in for the required service. When talking to the service representatives, their reply is that they are too busy and understaffed to follow up on each customer. The parts department doesn?t always inform the service department that the part has been received. So the customer keeps waiting to be called by the service department. This call is usually not made. I would hope the management at the Jennings Chevy dealership make a change on how the service department operates to provide better customer service in the future. A larger service department would help tremendously.
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities 3.0
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
dudes
went to 2 vehicles and walked off the lot with none. one was shown on internet and sold when i got there and one was half taken apart when i got there. since i was traveling a distance, i could have been notified about either one of the situations.
dudes
went to 2 vehicles and walked off the lot with none. one was shown on internet and sold when i got there and one was half taken apart when i got there. since i was traveling a distance, i could have been notified about either one of the situations.
- Customer service 4.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Thank you for taking the time to share your valuable feedback with us, we are not happy to hear that you did not have a great experience. We apologize for the experience that you had. That is not the type of service we strive to provide. Please reach out to me directly at (kathryn@oustaletchevy.com, 337-393-7013) and we will attempt to rectify the situation. Again, I personally would like to apologize for the way you were treated. Thank you, Bubba Oustalet Cadillac Chevrolet
not that good.
every one is available to talk before purchase, since they overcharge me on purchase and now they are always busy and cant get in touch with anyone.
not that good.
every one is available to talk before purchase, since they overcharge me on purchase and now they are always busy and cant get in touch with anyone.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
Robert Gaspard
The people were very nice and got work done fast and with no issues will return the next time .. and I drove from a different town where our dealership is horrible..
Robert Gaspard
The people were very nice and got work done fast and with no issues will return the next time .. and I drove from a different town where our dealership is horrible..
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
