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Greenway Nissan of Jacksonville

2.1
(74 reviews)

Reviews

2.1
(74 reviews)

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1.0

I came in to buy a used Jeep Wrangler for my wife.

I came in to buy a used Jeep Wrangler for my wife. There was something wrong with it where it shook badly at just 30 mph. I was told that they would have a technician look at it and have me come back in to test drive it again. That didn’t happen. I called back the next day and they sold it to another person.

1.0

I came in to buy a used Jeep Wrangler for my wife.

I came in to buy a used Jeep Wrangler for my wife. There was something wrong with it where it shook badly at just 30 mph. I was told that they would have a technician look at it and have me come back in to test drive it again. That didn’t happen. I called back the next day and they sold it to another person.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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1.0

Dishonest, Horrible, Rude, lack of compassion.

If I could give zero stars, I would!! Troy was the salesman who was handling my deal. I came to purchase a vehicle for my sister, who had a check from having her car totaled. I explain what we needed, what our budget was, and even gave very detailed explanations of things that were going on in our personal lives. I also was inquiring about trading my car in for a new car. I knew what my credit score was going in, and I knew I would be upside down on my car, and I simply wanted to know if buying a car was even a possibility with my monthly budget. They sent me to the bank I currently have my loan through, after I had already explained that my time was limited and that I am a single mom of three, I am a disabled veteran, and I have a disabled child at home. When I arrived at the bank, I found out that the dealership had already submitted an inquiry through them and I was denied. Therefore, I took the time to go submit and addition loan application inquiry for absolutely no reason. My debt to income ratio was too high, and that is okay, but with everything I explained to them up front, all I asked for was honesty and transparency. When I came back up to the dealership, Troy was a complete and utter arrogant jerk. I said, “the sad thing is that you can’t even look at me in the eyes and say ‘I’m sorry!?’” With which he replied with a smirk, “you act like I did this, I can’t control what my general manager does?” And I was trying to purchase two cars from these greedy people. I understand if I don’t qualify in the moment and explained to them that I had recently paid off most of my debt, but that it had not reflected on my credit report yet and that I would just come back when I could qualify with a better rate, yet they still sent me on a wild goose chase. This is all after we had already bought my sisters car from them. The thing is, they saw two vulnerable women and took complete advantage!! This was , by far, the absolute worst experience in a car dealership I have EVER had. I am returning my sisters vehicle tomorrow and taking my business elsewhere. A lot of lessons were learned from this experience. Whatever happened to humanity and compassion. I wasn’t looking for a handout, only honesty and transparency. Troy was the most rude and egotistical person I have ever met. He’s the tripe to act like your best friend when he thinks he will benefit from you, and when things don’t work out, he will chew you up and spit you out. Not to mention that the prices you see online WILL NOT be the price they quote you in person!!! They will increase the price by thousands. Greenway Nissan, this was unacceptable.

1.0

Dishonest, Horrible, Rude, lack of compassion.

If I could give zero stars, I would!! Troy was the salesman who was handling my deal. I came to purchase a vehicle for my sister, who had a check from having her car totaled. I explain what we needed, what our budget was, and even gave very detailed explanations of things that were going on in our personal lives. I also was inquiring about trading my car in for a new car. I knew what my credit score was going in, and I knew I would be upside down on my car, and I simply wanted to know if buying a car was even a possibility with my monthly budget. They sent me to the bank I currently have my loan through, after I had already explained that my time was limited and that I am a single mom of three, I am a disabled veteran, and I have a disabled child at home. When I arrived at the bank, I found out that the dealership had already submitted an inquiry through them and I was denied. Therefore, I took the time to go submit and addition loan application inquiry for absolutely no reason. My debt to income ratio was too high, and that is okay, but with everything I explained to them up front, all I asked for was honesty and transparency. When I came back up to the dealership, Troy was a complete and utter arrogant jerk. I said, “the sad thing is that you can’t even look at me in the eyes and say ‘I’m sorry!?’” With which he replied with a smirk, “you act like I did this, I can’t control what my general manager does?” And I was trying to purchase two cars from these greedy people. I understand if I don’t qualify in the moment and explained to them that I had recently paid off most of my debt, but that it had not reflected on my credit report yet and that I would just come back when I could qualify with a better rate, yet they still sent me on a wild goose chase. This is all after we had already bought my sisters car from them. The thing is, they saw two vulnerable women and took complete advantage!! This was , by far, the absolute worst experience in a car dealership I have EVER had. I am returning my sisters vehicle tomorrow and taking my business elsewhere. A lot of lessons were learned from this experience. Whatever happened to humanity and compassion. I wasn’t looking for a handout, only honesty and transparency. Troy was the most rude and egotistical person I have ever met. He’s the tripe to act like your best friend when he thinks he will benefit from you, and when things don’t work out, he will chew you up and spit you out. Not to mention that the prices you see online WILL NOT be the price they quote you in person!!! They will increase the price by thousands. Greenway Nissan, this was unacceptable.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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1.0

Don't waste your time,false advertisement verpris

Just went to this dealer on august 7,2023 for a car that they advertised at 23k(blue book value is 21k)Of course the salesman came with his price of $28k plus taxes and made up fees,final price $33k.Realy?Lesson learned,don't waste your time

1.0

Don't waste your time,false advertisement verpris

Just went to this dealer on august 7,2023 for a car that they advertised at 23k(blue book value is 21k)Of course the salesman came with his price of $28k plus taxes and made up fees,final price $33k.Realy?Lesson learned,don't waste your time

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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1.0

Dishonest

Was sent a email about this “special program” I’ve been to this dealership numerous times (told it was different management). Each email I get they specifically mention my trade and say I can get up to 10k for my trade. I tell them straight up what I want and what im willing to take. I go in and every time they lie. I’m told one thing on the phone and something completely different. They didn’t want to honor the email and basically rewrote im entire trade price into the deal. They love to waste your time

1.0

Dishonest

Was sent a email about this “special program” I’ve been to this dealership numerous times (told it was different management). Each email I get they specifically mention my trade and say I can get up to 10k for my trade. I tell them straight up what I want and what im willing to take. I go in and every time they lie. I’m told one thing on the phone and something completely different. They didn’t want to honor the email and basically rewrote im entire trade price into the deal. They love to waste your time

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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1.0

Don’t Shop Here. Dishonest!

I saw a post on cars.com for a 2019 Nissan Sentra SR. We were headed back from Orlando and decided to stop by to check it out. Their website stated that they were offering 10k over trade in value on KBB. I go in all for them to tell me that deal is an “up to 10k” deal and it’s only for new cars. Used cars will only get up to 5k over KBB. Not only that, but they wanted to give me only 2k for a 2014 Chrysler 200. No thanks babes. I just hate that I wasted my time with them. Also, it’s mighty funny how a used 2019 Sentra with 30k miles went from 19k to 26k super fast. The tires were crappy (one even had insane sidewall damage and what looks like a sidewall plug), and the car itself smelled like smoke and had a TON of scratches on it. Idk about the other locations but the Jacksonville location had terrible customer service. The sales manager also had a nasty attitude and the salesman acted like it was his first time meeting a customer. Very awkward experience. I understand there’s a profit that has to be made but I would appreciate not being bu**sh**ted.

1.0

Don’t Shop Here. Dishonest!

I saw a post on cars.com for a 2019 Nissan Sentra SR. We were headed back from Orlando and decided to stop by to check it out. Their website stated that they were offering 10k over trade in value on KBB. I go in all for them to tell me that deal is an “up to 10k” deal and it’s only for new cars. Used cars will only get up to 5k over KBB. Not only that, but they wanted to give me only 2k for a 2014 Chrysler 200. No thanks babes. I just hate that I wasted my time with them. Also, it’s mighty funny how a used 2019 Sentra with 30k miles went from 19k to 26k super fast. The tires were crappy (one even had insane sidewall damage and what looks like a sidewall plug), and the car itself smelled like smoke and had a TON of scratches on it. Idk about the other locations but the Jacksonville location had terrible customer service. The sales manager also had a nasty attitude and the salesman acted like it was his first time meeting a customer. Very awkward experience. I understand there’s a profit that has to be made but I would appreciate not being bu**sh**ted.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Harry, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We would like to have a better understanding about your experience. Please reach out to us at (904) 389-3621 at your earliest convenience and we will do our best to resolve this with you.

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1.0

Worst car buying experience ever!!

This is by far the worst Nissan dealership I’ve ever experienced! I had an appointment to test drive a car at 7:00PM IN THE RAIN and the car wasn’t even at the lot. Ok, so I come back the next morning and they didn’t even have the car anymore! Instead they tried to sell me a different car. That’s called bait and switch! Total waste of my time.

1.0

Worst car buying experience ever!!

This is by far the worst Nissan dealership I’ve ever experienced! I had an appointment to test drive a car at 7:00PM IN THE RAIN and the car wasn’t even at the lot. Ok, so I come back the next morning and they didn’t even have the car anymore! Instead they tried to sell me a different car. That’s called bait and switch! Total waste of my time.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Hi Kris, we regret your most recent visit with us was not up to the standards we strive for. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (904) 389-3621 so we can work towards a resolution.

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1.0

30% fees added to “internet price”!

Car online was priced around 22k. Once I said I was interested they drew up a purchase agreement and tacked on $6900 in additional fees not counting tax and title. Very disappointing to see this from a brand name dealer.

1.0

30% fees added to “internet price”!

Car online was priced around 22k. Once I said I was interested they drew up a purchase agreement and tacked on $6900 in additional fees not counting tax and title. Very disappointing to see this from a brand name dealer.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Frank, we regret to hear that you had this experience with us. Thank you for leaving feedback. Please reach out to us at (904) 389-3621 so we may identify ways to improve your experience.

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4.0

Love MY Rogue

We have had my car for a couple of weeks now! So happy with my new to me 2021 Rogue and James is a great salesman!

4.0

Love MY Rogue

We have had my car for a couple of weeks now! So happy with my new to me 2021 Rogue and James is a great salesman!

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Joyce / Stewart, thanks for your praise and kind comments about our team. Thanks again for taking the time to leave us this information about your recent visit. Take care!

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5.0

Great Customer Service

My husband and I bought a Maxima from Mike, and we went back a couple of months later and brought an Optima from Sara. Sara and Mike made our purchase as easy and quick as possible. They not only helped me find a wonderful new vehicle but made us feel like family. We were their top priority. Can't thank them enough for all their help!

5.0

Great Customer Service

My husband and I bought a Maxima from Mike, and we went back a couple of months later and brought an Optima from Sara. Sara and Mike made our purchase as easy and quick as possible. They not only helped me find a wonderful new vehicle but made us feel like family. We were their top priority. Can't thank them enough for all their help!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Willie And Pamela Goodner, it's experiences like yours that really keep us motivated! If you're ever in need of more help, please let us know!

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5.0

Made me feel like Family !

My husband bought a truck from Sara and Mike and I went back the next day and bought myself an SUV. I'd recently been ill and keeping that in mind, Sara and Mike made my purchase as easy and quick as possible. They not only helped me find a wonderful new vehicle, but made me feel like my well being was their top priority. Can't thank them enough for all their help !

5.0

Made me feel like Family !

My husband bought a truck from Sara and Mike and I went back the next day and bought myself an SUV. I'd recently been ill and keeping that in mind, Sara and Mike made my purchase as easy and quick as possible. They not only helped me find a wonderful new vehicle, but made me feel like my well being was their top priority. Can't thank them enough for all their help !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Betty, it's experiences like yours that really keep us motivated! If you have any further questions, please give us a call. We're always happy to help!

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