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Reviews

Average Ratings

4.7
25 lifetime reviews.
  • Best car buying experience in 25 years!

    Hands down this was the easiest car buy experience. As soon as we walked into the dealership, we were met by Glenn, who was very friendly and afte...


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    Hands down this was the easiest car buy experience. As soon as we walked into the dealership, we were met by Glenn, who was very friendly and after showing us the XC60, introduced us to Tim Dalton, the sales manager, who quoted us an excellent price on the vehicle and beat another dealer's quote for our trade-in by $500. We were still looking around and after getting hassled by almost every dealership in Jacksonville, we went back and bought the Volvo from O'Steen. We were never pressured, hassled, or pestered by the annoying phone calls like other dealerships. We will definitely go back to purchase our next vehicle from O'Steen Volvo. Thanks!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great experience

    Fast, efficient, professional and never felt pressured, hustled, or "sold". A true and simple business negotiation.


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    Fast, efficient, professional and never felt pressured, hustled, or "sold". A true and simple business negotiation.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Keith Williams and HG Wilson

    All of the people that I dealt with treated me with the upmost courtesy and were extremely helpful and happy to help me.


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    All of the people that I dealt with treated me with the upmost courtesy and were extremely helpful and happy to help me.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Great car, great dealership, great experience

    Our experience with O'Steen Volvo was a great one. Our salesman, Bill Archer, was friendly, helpful and, most importantly, knowledgeable about th...


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    Our experience with O'Steen Volvo was a great one. Our salesman, Bill Archer, was friendly, helpful and, most importantly, knowledgeable about the XC90 and the features and options. We had a tour of the dealership facility, met the manager, and felt very confident with our choice. We are looking forward to using O'Steen Volvo for all of our needs in the future.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • A refreshingly great buying experience

    Both Tim and Bill were a real pleasure to work with. This is my first Volvo and the buying experience was refreshingly cringe and pressure free co...


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    Both Tim and Bill were a real pleasure to work with. This is my first Volvo and the buying experience was refreshingly cringe and pressure free compared to prior experiences. I normally hate the buying process and typically avoid going into any dealership but I found the buying experience at O'steen enjoyable, Tim and Bill were willing to spend quite a bit of time demonstrating the features of the car and were surprisingly gentlemanly, not the usual car buying experience. The icing on the cake was, when we found out that the new car delivery would be delayed by 3 months, I was offered a new XC90 as a free loaner - I did not even have to ask. Then later on after the purchase, O'steen contacted me to tell me that there had been a small mistake on my leasing contract and that my monthly payments would be reduced. It was not much but I can't imagine any other dealer behaving that honorably. Bill's offer to be at our service and for us to contact him if we ever had any questions about the car seemed genuine and, once again, refreshing considering that the sale had been consummated by then. Top marks for this dealership!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Excellent Experience from A to Volvo!

    We traveled many hours because the other dealers were not responsive to our needs. We loved how we were treated and acknowledged. Instead of expe...


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    We traveled many hours because the other dealers were not responsive to our needs. We loved how we were treated and acknowledged. Instead of experiencing pompous dealers who spoke about their latest sales and work experience , we were invited to look at cars and talk about it, not their fake data. A truly genuine personnel. Kudos to Rex.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Phenomenal experience

    I purchased a CPO Volvo from O'Steen remotely and my experience was phenomenal. Rex Graham (and HG and the rest of the finance team) was responsi...


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    I purchased a CPO Volvo from O'Steen remotely and my experience was phenomenal. Rex Graham (and HG and the rest of the finance team) was responsive and came through with everything he promised me. When my car arrived via transport, it was even nicer than expected. I have purchased about a dozen or so cars in my life, and this was -- by far -- the easiest, most pleasant car buying experience I have ever had. I recommend them strongly.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Awesome buying experience

    Stacy Gilder was AWESOME! She found the cars that met my wanted criteria and was not pushy, or impatient. She send me car info by e-mail for my co...


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    Stacy Gilder was AWESOME! She found the cars that met my wanted criteria and was not pushy, or impatient. She send me car info by e-mail for my consideration. When I finally made my final decision, she had the papers and car ready to go. It was a very pleasant experience. Thank you, Stacy!

    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
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  • Third New Volvo! Great Car, Excellent Salesman

    The professionalism of Keith Williams helped us to make the decision to travel from Viera to Jacksonville to buy our third new Volvo! It was wort...


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    The professionalism of Keith Williams helped us to make the decision to travel from Viera to Jacksonville to buy our third new Volvo! It was worth every mile. We discussed with Keith our wants and don't wants and he said he had several to look at. He didn't overstate, was very friendly and professional. It became quickly obvious why Keith was named Outstanding Salesman of the Year in 2015. After completing the selection process, Keith turned us over to Phil Register, the Business Manager. Phil was extremely helpful in explaining the various options we had available to us and didn't try to oversell. No doubt, this was the best car buying experience we have every had.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Excellent Staff

    Flexibility of the staff during the process. They were there 2 hours past closing time and did not rush us. Did not push us towards a particular ...


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    Flexibility of the staff during the process. They were there 2 hours past closing time and did not rush us. Did not push us towards a particular model and were understanding of our needs.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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