CAG - Austin INFINITI

Exceptional service, timely, professional and makes you feel like family. Highly recommend this dealer from the sale to service scythe sale.

Great service, friendly staff! Appreciated the upfront honest approach From the salesperson to the service department

It is an honor to be a member of the Austin Infiniti family. Let me start by saying I drive from San Antonio Texas to Austin Texas for services for my vehicle. Dave Hendrick (Service Advisor) and Mario Trevino (Inspector) are without a doubt the ideal professionals representing Austin Infiniti extremely well. There professionalism an expertise gives customers the calm and ease of knowing that their vehicle is in the care of caring professionals. I applaud the care and concern they give each and every time I am trust my vehicle to them. They are the Abraham Lincolns of Austin Infiniti. There Dave is the most honest service advisor I have ever encountered in the 8 years of me owning my Infinity. I take pride in writing this review because all too often the bad is said but the good is always overlooked for just a thank you. I truly appreciate the expertise and being a part of an outstanding family such as Austin Infiniti. Job well done to Dave Hendrick and Mario Trevino they are always working hard at Austin Infiniti. I look forward to the next service visit. Thank you for all your hard work, dedication, outstanding customer service and most importantly your honesty.

Nick is an amazing person and great with the customer's questions and has a great understanding and insight.

We were so impressed with Zaira Duarte, our sales woman at Infiniti. She is professional and knowledgeable, as well as being very patient with our many questions. We love our new car and look forward to a long relationship with Zaira and Infiniti!

I’ve been coming to Austin Infiniti for service, but this was the first time working with a sales team member for a new vehicle. I’m so glad I worked with Zaira. From her personable interaction with me to her positive energy, she made my experience exceptional. Prior to my appointment, she corresponded with me to ensure I had a time that worked for my schedule and was very accommodating when I kept having to reschedule due to work. The day of my appointment, she had a car picked out for me and when it turned out that the car sold before I got there, she found me an even better model! We had a fun test drive after which she was able to work within my budget and drove away in a fabulous new ride. In addition to working with Zaira, she connected me with John who walked me through my car’s features and even gave me a sweet tip on how to easily place it on neutral. All in all, I’m very pleased with my first car buying experience at the dealership. Thanks Zaira and John!

Our experience with Austin INFINITI was very good. Our sales professional - Irfan Ishaq - was great. We were looking for a pre-owned vehicle with specific characteristics. Irfan was attentive to details and kept us posted as to what was available. We ended up with exactly what we were looking for. Thanks Irfan!

Overall fantastic experience. Irfan was extremely helpful in helping us find the perfect car. He stayed in contact with any and all cars that fit our list of wants.

My wife and I have purchased 3 cars from Austin Infinity on Burnet RD. In the beginning they were OK to deal with now everything is a problem for them. We paid for a lifetime tire package which is only good if you never need tires. They did everything in the book not to replace the tires even though they were damage by the highway. Also lately when ever we go there for service we are normally there really early and still the last to leave everyone comes and goes and it takes them all day to perform a service. Recently we went there to have some repairs done and when we got our car back the alignment was off and it was making and loud humming sound as if a motor or pump was running so we took it back my wife dropped the car off at about 7am in the morning and it took them till 4pm to do a wheel alignment. These are just a few things I could tell you about this dealership.

This was my 1st time to this dealership.i needed an oil change and I am under warranty. Everyone was friendly and very professional. Trevor explained what the service consisted of. Technician communicated via text from Trevor - 2 additional Adonis - break fluid and wiper blades. I did not choose the break fluid but I had noticed issues with my blades - so I had them change these. I live 1 1/2 hour outside of Austin. I need to make sure I am comfortable with all work especially driving home.