Mercedes-Benz of Austin

4.8 out of 5 (4.8) 532 reviews

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Average Rating

4.8 out of 54.8
532 lifetime reviews. Includes reviews of Mercedes-Benz of Austin from DealerRater.com
this dealer
4.9 out of 5
Customer Service
4.9 out of 5
Quality of Repair
4.6 out of 5
Overall Facilities
4.8 out of 5
Buying Process
4.9 out of 5
Friendliness
4.6 out of 5
Pricing
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Reviews

  • A-1 Service and warranty work.
    March 26, 2014

    Mercedes Benz of Austin continues to deliver excellent service with efficient and friendly staff.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?

  • 4.8 out of 5
    Kevin was great. Great service experience.
    April 14, 2018

    Got me in a loaner and got me set up quickly. Kevin was very helpful and presented me with service options and listened to my questions and concerns. ...Made me a good offer on tires (based on tire report) and let me know that he would be in touch with me soon regarding the problem I brought the car in for (CEL and code). Kept me informed and was very understanding of my needs and schedule. At no time did I feel pressured into getting additional service done (which is a reason I sometimes avoid dealers for service) but at all times felt like I was being given options and information for service recommendations. Very competent and professional. Great service advisor.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Mercedes-Benz of Austin

    Thank you for taking the time to let us know how your visit went. Providing a low-pressure and easy Service experience is something we're proud to off...er and we appreciate you taking notice. :) Best wishes. -The Team at Mercedes-Benz of Austin


    Employees Worked With
  • 5.0 out of 5
    Great service
    April 12, 2018

    Great service! Mercedes-Benz of Austin went above and beyond in doing everything I asked for with regard to servicing my vehicle. I highly recommend....

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Mercedes-Benz of Austin

    Sylvia, we're always here to help. :) Thank you for selecting us for your Subaru's service needs and take care. -The Team at Mercedes-Benz of Austin


    Employees Worked With
  • 5.0 out of 5
    Service, new tire
    April 12, 2018

    Brian was awesome. I got in and out quickly with a good loaner while they changed tire and repaired wheel... thank you! I will be back!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Mercedes-Benz of Austin

    Thanks for your praise, Bev! We do our very best to provide both thorough and speedy service. :) See you next time. -The Team at Mercedes-Benz of Aus...tin


    Employees Worked With
  • 5.0 out of 5
    They did what they said they would do
    April 12, 2018

    I was in and out in a timely manner and they delivered my car to me squeaky clean! Brian was friendly and easy to work with!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Mercedes-Benz of Austin

    It's great to know that everything went smoothly and you enjoyed your visit. Thanks for choosing us for your Service needs! -The Team at Mercedes-Benz... of Austin


    Employees Worked With
  • 5.0 out of 5
    Execellnt service advisor
    April 10, 2018

    Eddie was super helpful and very knowledgeable, made my visit easy and pleasant. I would not mind recommending Eddie to a friend of mine and I look fo...rward to see him again .

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Mercedes-Benz of Austin

    Your review speaks volumes to us, Ghassan. Thank you so much for being a customer of ours and we'll see you next time. -The Team at Mercedes-Benz of A...ustin


    Employees Worked With
  • 5.0 out of 5
    great service
    April 9, 2018

    great service and timely delivery as usual by Wade. always like the pre plan of knowing about if a loane prior to my service needs

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    Does recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Mercedes-Benz of Austin

    Thank you for continually selecting us for your Service needs. :) We appreciate the great review and look forward to seeing you next time. -The Team a...t Mercedes-Benz of Austin


    Employees Worked With
  • 5.0 out of 5
    MB of Austin is the best
    April 9, 2018

    All the folks at MF of Austin are amazing. Especially Minh. She is one of the main reasons we will continue to be MB customers

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Mercedes-Benz of Austin

    Thank you very much for being customers of ours, Fred. :) We're grateful for the compliment; Minh is certainly an asset to our Advisor staff! Best wis...hes. -The Team at Mercedes-Benz of Austin


    Employees Worked With
    Bobbie Pyka

    Loaner Department Manager

  • 5.0 out of 5
    Always goes above the expected
    April 5, 2018

    I moved to Austin last summer and have been to the MB dealership three times this year. With each trip, I am more impressed. The level of servi...ce is always courteous, prompt and efficient.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Mercedes-Benz of Austin

    We're so happy that you've found a dealership to call your home. :) Thanks for the praise and we'll see you next time. -The Team at Mercedes-Benz of A...ustin


    Employees Worked With
  • 5.0 out of 5
    Great Effortless Experience
    April 5, 2018

    Minh did a Great Job making sure I got in & out with ease & with no waiting. She kept me informed every step of the way.. I loved the prepay . My c...ar was waiting for me when I arrived to pick it up. I was Very Satisfied with my service experience Minh helped to provide.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Mercedes-Benz of Austin

    It's our duty to provide each customer with the same, first-class service you experienced. Thank you for the kind review and we'll see you next time. ...-The Team at Mercedes-Benz of Austin


    Employees Worked With
Mercedes-Benz of Austin
6757 Airport Blvd Austin, TX 78752
New (512) 961-5753
Used (512) 961-5770
Service (512) 961-5739
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