Mercedes-Benz of Baton Rouge

First, I want to give my advisor Clovis B a standing ovation for all the knowledge he has given me regarding my vehicle as well as always being so professional, friendly, and educated when it comes to any questions I have regarding my GLC300 truck. However, what saddens me is that I notified on today by the dealership that they would not compensate me for a cracked windshield that occurred at the Mercedes Benz of Baton Rouge. As you may know we experienced some snow on last week and my vehicle was left at the dealership for repair(an issue that wasn’t resolved when I brought my vehicle in December 2024). My truck had been sitting at the dealership for 2 whole weeks, and when I initially brought it in there was NO cracks on my windshield, however when I picked it up on today there were TWO cracks on the windshield and I was told that unfortunately it was due to the “weather”, and I would have to take care of it myself . Not to mention my vehicle was brought to Mercedes Benz of Baton Rouge on December 31, 2024 and stayed until January 3, 2025, and I was advised that the sensor in question didn’t show. On January 3, 2025 after picking up my vehicle the same sensor came on again and I had to bring my vehicle back to the dealership for the second time. Now this second time I picked it up with two cracks in the windshield, and was told to file an insurance claim which I would have to cover the cost. I will NOT be returning to Mercedes Benz of Baton Rouge due to way upper management handled this situation. I have been to this dealerships on numerous occasions and to have this happen and be treated this way is disturbing.

Lynn Whitty (The Queen of Sales), Mathew George, and Britt Strain made the entire process effortless. I told them what I wanted: a fully loaded AMG CLE 53 Cabriolet with a specific color combination—something I assumed would require a custom order. To my surprise, they located the exact car at another dealership and had it delivered to Baton Rouge in less than a week. The vehicle they found was the only one in the United States that matched my requirements. The deal was straightforward and hassle-free. After nearly a decade of loyalty to another well-known three-letter German brand dealership in town, I’m now a very happy client of Mercedes-Benz of Baton Rouge!

Ayanna Cook provided excellent customer service. Henry sent me a video about the condition of my vehicle and explained service options, thank you so much, and Charles was so friendly and accommodating. They were all knowledgeable, efficient, and friendly.

Awesome staff I advise everyone that want to buy a car go to Mercedes Benz of Baton Rouge

for our sales team! We are here to assist if you need anything at all. Safe driving. DealerRater https://www.dealerrater.com › dealer Mercedes-Benz of Baton Rouge - Dealership Ratings 788 Reviews of Mercedes-Benz of Baton Rouge - Mercedes-Benz, Service Center, Used Car Dealer Car Dealer Reviews & Helpful Consumer Information about this ... 5.0 (788) Mercedes Benz of Baton Rouge https://www.mbobr.com › customer... Customer Reviews | Mercedes-Benz of Baton Rouge Outstanding service as always at Mercedes Benz of Baton Rouge. Lyn Whitty and entire staff were great. Highly recommend ... Read more. DealerRater logo. Cars.com https://www.cars.com › Dealers Mercedes-Benz of Baton Rouge Read reviews by dealership customers, get a map and directions, contact the dealer, view inventory, hours of operation, and dealership photos and video. 5.0 (845) People also ask Are Mercedes cars good quality? Are Mercedes reliable cars? How reliable are a class Mercedes? Which is the best car between BMW and Mercedes-Benz? Feedback Cars.com https://www.cars.com › ... › Reviews Reviews - Mercedes-Benz of Baton Rouge This dealership lacks honesty,principles,customer service and they do not value their customers time! I have called the commercial sales manager Timothy "Scott" ... Pros and cons: Service department struggles to keep up with customer volume ⋅ Very poor mechanics ⋅ View full list 5.0 (844) Carfax https://www.carfax.com › Reviews-... Mercedes-Benz of Baton Rouge Reviews - Page 3 Excellent service. Original appointment had to be changed so MBOBR picked up vehicle and returned it to my home. Good communications throughout the process. 4.6 (188) NewCars.com https://www.newcars.com › louisiana Mercedes-Benz of Baton Rouge - Car Dealers Mercedes-Benz of Baton Rouge address, phone numbers, hours, dealer reviews, map, directions and dealer inventory in Baton Rouge, LA. 5.0 (845) Indeed https://www.indeed.com › cmp › re... Mercedes-Benz Group Management reviews in Baton Rouge, LA It was an amazing opportunity and the culture here is amazing. Best dealership in Louisiana. Best hours you will find by far. You won't find the cut throat ... 4.0 (8,360) Edmunds https://www.edmunds.com › Merce... Mercedes-Benz of Baton Rouge The process was "sweatless!" The sales team and service team are personable and accomodating. The waiting area is very comfortable, clean and filled with ... 5.0 (32) Better Business Bureau https://www.bbb.org › profile › mer... Mercedes-Benz of Baton Rouge | Better Business Bureau® Profile BBB accredited since 8/15/2013. New Car Dealers in Baton Rouge, LA. See BBB rating, reviews, complaints, request a quote & more. Ernestine Baskin 10 reviews just now NEW My boyfriend and I purchased a used 2017 Tahoe from salesperson Kyle Gailot on Thursday, July 7,2023 and today is Tuesday July 11,2023. The truck began having issues starting on Saturday July 9th. I called and asked for Kyle and was sent to his voice-mail. My call was never returned and now the truck won't start at all. We were advises that they serviced the vehicle when they received it because they don't want to sale bad vehicles or tarnish their brand. We were on the fence already,but Kyle assured us it was serviced and we even purchased a warranty. It appears that they don't care about you unless you purchase a Mercedes. This is horrible, they are all smiles until you purchase, then you are tossed to the side. We are very disappointed in Mercedes Benz of Baton Rouge and Kyle. If this is how they trest you we you don't purchase their brand I can only imagine being a regular customer. I would definitely not recommend purchasing here.

I always get the best experience here. Clovis has been my service advisor for 2 years now and he is phenomenal. He’s always available, keeps me in the loop about my car, is extremely knowledgeable, and goes above and beyond to make sure I’m satisfied. He gives nothing less than a 5 star service.

I purchased a c63s here and initially had some issues. Hess was quick to reach out and addressed my concerns. Overall I highly recommend this dealership.

Clovis Bienemy provided excellent efficient service. Very professional and thorough…explained service options, checked availability of parts. I really enjoyed working with him.

Excellent customer service, dependable , efficient,, well mannered group of employees, very helpful and knowledgeable, Friendly

Allen Misher, Mathew George and Brandon Sharper were excellent and very helpful. Even the staff that wasn’t working our sale was super nice.