Reviews

Average Ratings

3.0
7 lifetime reviews.
  • Great service, and really willing to work with me!

    Great service and the customer service was EXCELLENT! Got a great deal and would go back and recommend friends and family!


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    Great service and the customer service was EXCELLENT! Got a great deal and would go back and recommend friends and family!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • The worst Service department I've ever dealt with

    The service department is by far the worst I've ever dealt with. The service manager is completely incompetent. I had my new F150 Lariat in there ...


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    The service department is by far the worst I've ever dealt with. The service manager is completely incompetent. I had my new F150 Lariat in there 7 times in the past 6 months and never were able to fixed anything. The breaks were grinding shortly after purchasing it and the service advisor told me they are organic and is normal on the F150. When I went in 3 weeks ago, I was greeted by the service advisor by saying "I cost him a lot of money with my negative survey". This is how they greet a customer? I was there because several electrical features were no longer working. After spending close to 3 hours there I was told it was due to a bad module that they'd have to order. The following week I was called and told the part was in. I made an apt for the following Friday. Upon my arrival, I asked by another service advisor if I had an appointment because I didn't have one listed. I had to wait till the guy I had been dealing with came back to the desk. He asked what I was there for again and I advised the module. I sat in the waiting area for 2.5 hours and he came out and said they ordered the wrong part. I actually question if they even ordered the part,being as the service advisor apparently never actually scheduled the appointment. The advisor said the correct part would be ordered and should take a day or two and he'd call when he came in. It's been over a week and I never received call. I tried to contact the service manager and never received a response. I then called their corporate office and they contacted the service manager (Jeff). He lied about several things, which don't surprise me but then advised they wouldn't service my new vehicle. Apparently, they never even ordered the module. I'm glad I found this all out now as my wife has been dealing with one of their sale reps looking at a Ford SUV. I advised their GM today that she will not be purchasing one from this dealership when their service department is this horrible. Prior to ever even taking my truck here my neighbor advised me against taking it there. He said he had an alternator replaced there once and two months later it died in Panama City. He told me when they looked at it they found it wasn't replaced with Ford parts, which he had paid for. I figured I'd give it a chance since they are the closest dealership but I should have listened.

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Dont buy from the Smiths

    Rear defrost broke at 49K miles, they wont even entertain fixing it under warranty. The warranty expired at 48K miles...


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    Rear defrost broke at 49K miles, they wont even entertain fixing it under warranty. The warranty expired at 48K miles...

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Great Experiance

    My car shopping experience was less then great until I went to Gary Smith Ford and met Steve Alford a salesman that really listened to what I need...


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    My car shopping experience was less then great until I went to Gary Smith Ford and met Steve Alford a salesman that really listened to what I needed and he showed me the perfect car. He explained everything to me about the car and all of it's safety features. It was a really enjoyable car buying experience. Thank you steve, I will be back!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Buting experience

    I just want say that John Knight, John Basting and Steve Alford were very professional and handled the car buying experience perfectly, i was very...


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    I just want say that John Knight, John Basting and Steve Alford were very professional and handled the car buying experience perfectly, i was very impressed and will certainly be back to purchase again. I will also let family and friends know. Five star experience

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Take your business elsewhere, not a good dealer!

    No appreciate for customer loyalty, referrals, or military members.


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    No appreciate for customer loyalty, referrals, or military members.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • would never use their service again!!

    These people don'T KNOW THE DIFFERENCE between the service for an F250 gas and the service for a F250 diesel.


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    These people don'T KNOW THE DIFFERENCE between the service for an F250 gas and the service for a F250 diesel.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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