Reviews
The Works Oil Change
Gateway has always been a great place from the buying process to having it serviced there. I bring all my vehicles to them for service needs.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
owner
The service department was quick, friendly and helpful.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Service of my Ford F-150 Pickup truck
Always a positive experience. The staff is very friendly and efficient. I am in and out under an hour.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Terrific Service
The staff is friendly and professional. They didn't lie or try to manipulate you into buying a car. I had a very terrible experience with Ross Downing and would recommend anyone looking to go there to steer clear and instead go to Gateway Ford!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
John, we are very happy we could provide you with a positive experience! Please let us know if there is ever anything else we can do for you! Safe travels!
2nd opinion
Another shop had done the work but they couldn't figure out what was wrong. I went to Gateway for a 2nd opinion.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Tracy, we're so glad we could be of service to you! We are always more than happy to assist you if anything else comes up. We hope you have a great day!
Wendell R Weeks
Gateway Ford has a very friendly staff. They had almost everything done prior to my visit. I was in and out in less than an hour. If your time is important shop here. They gave me a really good price on my Dodge Charger the best I could find.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Owner
I brought my car in for a recall. The amount of time it took for the repair was very reasonable. I have been dealing with Gateway Ford since 2003, on and off.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Gerald, we're glad to hear your service went well! At Gateway Ford we value our customers, and we look forward to seeing you on your next visit. Take care!
Outstanding Service!
The lead frame on my 2012 F150’s transmission went bad. I had my truck towed from Slidell on a Friday morning and it was fixed before the dealer closed that afternoon. Outstanding Service!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Fraudulent dealer
Paid them for truck out the door with all fees paid taxes,liens clean title and bank requirements, called them multiple times lied , about it, finally they sent me the title work to do on my own????? They where almost 800.00 short.went to dmv in ga the added dealer late fees, dealer late title fees, and other fees. They refused to pay, Am pursuing legal remedies through federal prosecutors for fraud and violating various interstate law and internet laws, felons, then going do them civilly.as well and just found out that my bank is going to join in because they sent a title without them as lien holders.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
horrible experience
bought out of state didnt pay correct taxes sent me the title work because they knew they messed up, am now in the process of legal prosecution, they expected me to pay for their mistake.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase