Eddie Tourelle's Northpark Nissan

4.7 out of 5 4.7

Reviews

4.7 out of 5 4.7
177 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 2.0 out of 5
    March 21, 2019

    Purchased my new pcar 1/30; traded in my vehicle. As of 3/21, the bank has yet to receive the payoff for my old vehicle. Gary Vick gives new meaning to... the term “car salesman”, as does the entire team at Northpark Nissan. Do yourself a favor and keep driving right past this dealership. Will never do business with them again.

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Mr. Smith, firstly we apologize for what appears to be a confusing situation in getting your out-of-state pay-off completed. Oklahoma operates very di...fferent from Louisiana so when our accounting department sees a title in a customer's paperwork they assume the vehicle was paid off. Oklahoma issues titles at the time of sale which Louisiana does not. We have since resolved this issue for you. We hope you can update your review to better reflect your overall experience. If you have any further questions don't hesitate to reach out to us at (985) 893-0079 or northpark@northparkautos.com

  • 4.0 out of 5
    November 20, 2018

    Tonie is absolutely awesome. She is not one to try and manipulate you into a deal. Very trustworthy and would recommend her to anyone who is wanting a... car!

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • October 24, 2016

    I used to dread bringing my car in for service, but these guys are so great! It really is service with a smile! They take great care of my vehicle and... they make me feel like I'm important and they appreciate my being here.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    November 11, 2018

    Chris Thomas is a great consultant. he is friendly, knowledgeable, and an all around professional. Chris is a roll model for others to follow. I will send... my friends and relatives to Chris when in need of a vehicle. The man is 5 star all the way...

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you, Gary! Chris really is a big contributor to our team. Thank you for choosing Chris and Northpark!

  • 2.0 out of 5
    November 2, 2018

    I bought an Altima in 2009 and received fabulous service while negotiating and with service thereafter. I went back to buy another Certified Pre Owned... and had to go through four sales people, one of whom tried to give me a financing lesson. Very discouraging. But Oscar tried very hard to lock in the sale. Brought the car home and called about a ding in the windshield that I thought was a water droplet. "its been treated, was the response. Four days later, I noticed interior damage to the trunk door and pointed it out to Oscar and a service rep when I brought it in to get my second key made. There were no paint marks on the bumper, there was no debris from the broken plastic - it had passed the certified preowner test, but this damage was clearly there prior to my sale. It was determined the fault was mine - in seven days, I had driven about 100 miles, knew exactly where the car had been and knew for a definite fact, no one hit that Rogue. But nothing was offered to me; they were not fixing it; they were not giving me any return compensation, nothing. Now, because of this poor customer service, my sister and husband are going to buy their Juke with someone else and I will not buy my next Nissan product from you or will I even recommend your dealership. This is not the treatment I received in 2009. My $21K check was good; my Rogue was not!

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • 5.0 out of 5
    November 1, 2018

    Calob and Preston made my experience at Northpark easy. I would definitely recommend going to Northpark and asking for them. Thank you Calob and Preston!...

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • 5.0 out of 5
    October 28, 2018

    Archie and the finance team went above and beyond to help me and walk me through this process. They did everything above and beyond any other dealership... I have ever dealt with!!

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • 5.0 out of 5
    June 28, 2018

    Chris was our Salesperson. He was very patient, informative and simply pleasant from beginning to end.. Everyone we encounted was wonderful. I have always... found purchasing a car to be stressful. My experience this time was very easy .

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • 5.0 out of 5
    June 26, 2018

    Cheri was great. Mike finished the deal of my last 2 buys. I have 2 lights that need replaced before 28k miles. Should be covered. Front dinner is ok.... Time will tell.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • 5.0 out of 5
    June 8, 2018

    This dealership consistently goes above and beyond for the customer. This is our second purchase from Northpark and our expectations were exceeded both... times. Chris is an exceptional salesman that is very knowledgeable, personable, and professional. He has a true talent for listening to the individual needs of each customer and recongizing which options will best suite them. Matt truely does make the Northpark experience by ensuring the customer feels valued and by making the customer???s satisfaction a priority. I highly recommend this dealership, and specifically Chris as a salesman as he will not disappoint! I could not be more pleased with my purchase and the way that I was treated from start to finish. I never once felt as if I was being manipulated. Buying my vehicle was a very stress-free process and I refuse to purchase my next vehicle from anywhere other than Northpark.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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