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Reviews
Write a reviewI recently had the opportunity to purchase a new Nissan.
I recently had the opportunity to purchase a new Nissan. After shopping and speaking with 3 other dealerships, I have to say my experience at Eddie Tourelle's Northpark Nissan was outstanding. My first interaction was with Josh Tourelle, then the Sales Manager, Mr. Shockley, and ultimately with Zoe the salesperson. Each interaction was professional, polite, and respectful. Two of the other 3 dealerships were unprofessional and downright rude. It almost made me walk away from Nissan. However, Eddie Tourelle was different. I can't say enough nice things about my experience. Highly recommended.
I recently had the opportunity to purchase a new Nissan.
I recently had the opportunity to purchase a new Nissan. After shopping and speaking with 3 other dealerships, I have to say my experience at Eddie Tourelle's Northpark Nissan was outstanding. My first interaction was with Josh Tourelle, then the Sales Manager, Mr. Shockley, and ultimately with Zoe the salesperson. Each interaction was professional, polite, and respectful. Two of the other 3 dealerships were unprofessional and downright rude. It almost made me walk away from Nissan. However, Eddie Tourelle was different. I can't say enough nice things about my experience. Highly recommended.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Backs Away From OBVIOUS Warranty ISSSUES
According to Eddie Tourelle's Northpark Nissan ...it is absolutely normal for your exhaust to smell like AMMONIA! I was told they all do-especially the newer models 🙄 Time to take it to another dealership. I've have already been to Eddie Tourelle's 3 times about this issue and hear the same xx. The service manager called me a few days after my 3rd visit to tell me that he had a brand new vehicle arrive with only 2 miles on it that had a strong smell ammonia just like mine does. And then reminded that is normal and not to worry. My vehicle is in tip top shape 😅🤣
Backs Away From OBVIOUS Warranty ISSSUES
According to Eddie Tourelle's Northpark Nissan ...it is absolutely normal for your exhaust to smell like AMMONIA! I was told they all do-especially the newer models 🙄 Time to take it to another dealership. I've have already been to Eddie Tourelle's 3 times about this issue and hear the same xx. The service manager called me a few days after my 3rd visit to tell me that he had a brand new vehicle arrive with only 2 miles on it that had a strong smell ammonia just like mine does. And then reminded that is normal and not to worry. My vehicle is in tip top shape 😅🤣
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 5.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
This review is concerning a vehicle at our sister store Eddie Tourelle's Northpark Hyundai, not Eddie Tourelle's Northpark Nissan. These stores operate independently. As such, the issue being rated here is one for the manufacturer. Northpark Hyundai's staff has worked to address the issue to the best of their abilities.
Contacted them about a vehicle I was interested in.
Contacted them about a vehicle I was interested in. They got right back to me, said they would get me more information. Then dragged their feet for a week, then let me know it was sold.
Contacted them about a vehicle I was interested in.
Contacted them about a vehicle I was interested in. They got right back to me, said they would get me more information. Then dragged their feet for a week, then let me know it was sold.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
We sincerely apologize for the error in communication during your experience at Northpark. Our team is working diligently to improve in this area. Our commitment to being your best resource for a vehicle and its service needs will be evident in your next experience. We look forward to serving you in the future and earning your trust.
Marty
My salesman was Marty and he was truly amazing he worked hard and fast to get me going I most definitely recommend him if u need to get going fast see Marty he is amazing thank you to the whole team who worked on my stuff
Marty
My salesman was Marty and he was truly amazing he worked hard and fast to get me going I most definitely recommend him if u need to get going fast see Marty he is amazing thank you to the whole team who worked on my stuff
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you! We greatly appreciate you and the opportunity to serve you. Thank you for choosing Northpark Nissan!
My salesman Juston Warthen was very knowledgeable,
My salesman Juston Warthen was very knowledgeable, honest, polite and easy to deal with. I would definitely refer him and the dealership to family and friends.
My salesman Juston Warthen was very knowledgeable,
My salesman Juston Warthen was very knowledgeable, honest, polite and easy to deal with. I would definitely refer him and the dealership to family and friends.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Wonderful, Dwight! Thank you for sharing your car shopping experience at Northpark with us here! We really appreciate you and look forward to the opportunity to serve your family and friends likewise.
Had such a wonderful experience working with Juston
Had such a wonderful experience working with Juston Warthen at Eddie Tourelle’s Nissian. He was very patient and knowledgeable about every vehicle. I purchased a 2022 Pathfinder after test driving three new vehicles (one of them twice)
Had such a wonderful experience working with Juston
Had such a wonderful experience working with Juston Warthen at Eddie Tourelle’s Nissian. He was very patient and knowledgeable about every vehicle. I purchased a 2022 Pathfinder after test driving three new vehicles (one of them twice)
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Wonderful to hear, Annette! Thank you for sharing your car shopping experience at Northpark with us here. Our entire team welcomes you to our Northpark family!
Justin was very professional and personable.
Justin was very professional and personable. We are very happy with the whole experience. Would highly recommend him.
Justin was very professional and personable.
Justin was very professional and personable. We are very happy with the whole experience. Would highly recommend him.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you again for taking the time to let us know how your Northpark experience was! Our staff is thrilled to hear we exceeded your every expectation of what car shopping can be. Welcome to our Northpark family!
Juston was very polite, knowledgeable and helpful.
Juston was very polite, knowledgeable and helpful. He did everything he could to make this transaction easy and without pressure. He handled some of the business of things like insurance and Sirius account transfers for me. We had an enjoyable time together. Bottom line is I didn’t come in to buy a car, but I bought a car. Something in the experience made me decide to do that.
Juston was very polite, knowledgeable and helpful.
Juston was very polite, knowledgeable and helpful. He did everything he could to make this transaction easy and without pressure. He handled some of the business of things like insurance and Sirius account transfers for me. We had an enjoyable time together. Bottom line is I didn’t come in to buy a car, but I bought a car. Something in the experience made me decide to do that.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Fantastic! So wonderful to hear our team served you our best level of Northpark service. This is what being part of our Northpark family is all about. Thank you!
Amazing people, very helpful, amazing experience, great
Amazing people, very helpful, amazing experience, great car selection, clean, just all around a great experience. Thanks to everyone who helped us get into the car of our dreams.
Amazing people, very helpful, amazing experience, great
Amazing people, very helpful, amazing experience, great car selection, clean, just all around a great experience. Thanks to everyone who helped us get into the car of our dreams.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Wonderful to hear, Crystal! Thank you for taking a moment to share your Northpark experience here with us. We're thrilled we earned the opportunity to serve you. Welcome to our Northpark family!
Marty Tauzier@ Eddie's yeah I got my Murano today!
I got my new Murano thank you Marty Tauzier. I have dealt with Eddie Turelle's since 1998 and each time I have been very satisfied. Marty answered all of my questions and took time to work through the deal. He got everything together for me and here I am driving my NEW Murano.
Marty Tauzier@ Eddie's yeah I got my Murano today!
I got my new Murano thank you Marty Tauzier. I have dealt with Eddie Turelle's since 1998 and each time I have been very satisfied. Marty answered all of my questions and took time to work through the deal. He got everything together for me and here I am driving my NEW Murano.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Awesome! Thank you for being a long-time member of our Northpark family. We really appreciate the dedication you've shown our team over the years. It's what makes shopping with Northpark so different!
