Ross Downing Chevrolet

Deceptive and does not honor their contract. Received call to buy a car at MSRP, and agreed. Received second call from manager, was a mistake. Normally $15K above MSRP, but for me $6K, I declined.

I was shopping for a new Tahoe and made an inquiry over the internet. Received a response from Alexis Trejo telling me the price is adjusted to $5,000 over MSRP and the dealership wouldn’t be interested in selling one for less. This is not how you get a customer in the door. Needless to say, I purchased a new Tahoe from a different dealer on the same day.

This dealer is a liar especially Pat Cannon, He is holding approx $500 of my money because he took out too much sales tax even after I told him that it was wrong. He now refuses to return the difference

Wow. Never been treated with this much disrespect. Made an appointment to see a specific car and was assured it was available. Arrived on-time, two hours after making the appointment. The salesman was “double booked” and the car was no longer available! Drove 60 miles for nothing. They tried hard to sell me a worse car for $1500 more, though! Bait and switch? After leaving with no deal, the salesperson called 30 minutes later to say that the car was available again! Foolishly, I went back. Only to find out it really wasn’t available at all!! After waiting another 15 minutes and feeling really stupid and gullible, I left. Truly awful. Didn’t value me or my time. If I didn’t know better I’d have bet they were screwing with me. But I don’t believe it was malice, just pure incompetence. Needless to say, I’ll never visit another Ross Downing dealership. EVER.

Alexis was the Best!!! My entire experience at Ross Downing Chevrolet was exceptional! As a former Sales Associate at JK Chevrolet in Nederland, Texas, I have scrutinized every step in the car buying process. All of my expectations were exceeded at Ross Downing. From the politeness of the staff, knowledgeable sales associates, and understanding and compassionate finance manager, I am truly impressed! Thank you for helping me get my 2023 Malibu! All future recommendations will be for Alexis at Ross Downing, a five star sales associate!

Absolutely love them. The best 2 people Ive Met. They went above and beyond on helping me.

Dealing with Mr. Jim Betz was a truly pleasurable experience. Mr. Betz did not pressure me in the least. He was not judgemental in any way. (a previous dealership was). Mr. Betz was l8ke talking to a family member instead of a sales representative. I highly recommend everyone interested in purchasing a vehicle to go see Jim Betz at Ross Downing Chevrolet in Hammond, Louisiana.

Great experience with Phillip our salesman and Floyd in the credit development. All employees we encountered were helpful.

Great, no hassle. Sales Reps were friendly and knowledgeable, Finance manager was great, too.

Chris Matte did an excellent job helping me make my decision. Very experienced and knowledgeable. Everyone there was was cordial