Bill Hood Ford Lincoln

To whomever this concerns: There’s a salesman at the Bill Hood Bargain dealership whose actual name I’m not exactly sure of his actual name ..might be Dionte..but to me his name is Saginaw. I went to his dealership interested in a 2013 Lincoln but left a week later with a 2019 Ford Fusion!! I’ve never been given a reason to praise a car salesman I’ve dealt with EVER. However,Saginaw is thee exception. I truly had the best car buying experience that I never thought could exist!! He was extremely attentive and pleasant with phenomenal communication skills. He responded promptly to all my calls & texts and that’s a rare find when dealing with car buying. Also the financing magician Jerrod also deserves a round of applause!! I sure hope both Saginaw and Jarrod get the recognition from their bosses that they deserve. They went above and beyond when they didn’t have to for one customer and spent an extreme amount of time just on me ..that was amazing. Great job guys and yes, when I’m ready years from now to buy another car, I will return to Bill Hood and hope yall are still there to offer yet again your greatly appreciated service!!

I was greeted promptly and introduced to sales manager. Sales person helped in ordering my vehicle professionally.

Felt like family from the moment we were welcomed in. Thank y’all so much!

Great customer service from Jacob Hendee! He made our new Bronco purchase easy and fun!

Jacob was on his game in every aspect of selling, knowledge and service!! I would highly recommend Jacob and Bill Hood Ford Lincoln.

Mr. Philip answer all questions and showed me a few things. And Ms. Carrie had been keeps checking in with me. So thanks

Very bad at communicating and dishonest. I drove from Houston to see a vehicle. When I arrived an employee walked with me near to where the vehicle was. There was something not right immediately. The reply was it’s sold. I was shocked after driving 6 hours. I wanted to speak to a manager. When I did finally get someone in management he told me the vehicle went to auction the previous day. I gave him a chance to be honest and he said it wasn’t on property. He didn’t know I was back where the vehicle was. Bad experience!

NO sales pressure or F&I hustle. Rapport was.good even after the sale completion.

This dealership was an amazing experience. My dealer is a close friend and he made sure to find a car for me that was not only reliable but suited my preferences and not to mention a very reasonable price. I definitely will be back in the future for that type of service.

Very good service and very good hospitality. I will continue to be a customer here