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Bill Hood Ford

(838 reviews)
Visit Bill Hood Ford
Sales hours: 8:30am to 5:00pm
Service hours: 8:00am to 2:00pm
View all hours
Sales Service
Monday 8:30am–7:00pm 7:30am–5:30pm
Tuesday 8:30am–7:00pm 7:30am–5:30pm
Wednesday 8:30am–7:00pm 7:30am–5:30pm
Thursday 8:30am–7:00pm 7:30am–5:30pm
Friday 8:30am–7:00pm 7:30am–5:30pm
Saturday 8:30am–5:00pm 8:00am–2:00pm
Sunday Closed Closed
2024 state dealer award
View 11 awards
2024 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2019 state dealer award
2024 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award
New (888) 856-6813 (888) 856-6813
Used (888) 837-5117 (888) 837-5117
Service (888) 460-8524 (888) 460-8524

Reviews

(838 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bill Hood Ford from DealerRater.

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Very pleasant

I gave the rating I did for the simple fact the guys there were very polite and helpful and did everything they could do to get me into a van so I could have transportation when I didn't have none and is helping me establish some credit

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Great experience!!

Gary and Phil stayed late to complete the purchase. They were knowledgeable, friendly and helpful! I will defiantly come back for my next vehicle! Thanks so much for a wonderful experience!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Excellent!

Excellent service! Kenny was awesome! He made trading and buying a car quick and easy. Would recommend him to anyone buying a vehicle! They go above and beyond to make sure you leave with the vehicle you want.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Excellent !!

Kenny did an amazing job getting me the car I wanted! Couldn’t be happier!! Thank you so much I appreciate everything you did for me !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Great service!

Fast, friendly service and a great price! Matt was very friendly, helpful and made the process super easy. Thank you, I love my new Explorer!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new Ford Explorer! Thank you for taking the time to write about your experience. It's wonderful to hear that Matt, Marshall and Barbara were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.

2018 FORD EDGE

From the first greeting to handing over the keys to my 2018Ford Edge, Thomas is a great Sales Consultant. We were always treated as a valued customer and now a friend. We would definitely buy another car from him and pass this on to our friends.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We will continue to work hard for you. Welcome to the bill hood Ford family.

Recall on Ford car

Sales must be all these people are good at. I had a recall on my car. I called to set up a time to get it fixed. Pretty serious recall at that actually. No one wants to drive a vehicle knowing that you could be driving and be killed by your airbags because of a fault from the company. They set me up and appointment. My husband took time off from work to bring the ehicle to the service shop. He was promptly told by a new employee that the recall was not available. They set me an appointment and emailed me a confirmation! Yet they told my husband to leave because they weren’t available. I called all day to correct the matter. I was put on hold, told to call back, told someone will call you. 14 hour later from my first call and no response to their blatant disrespect and unconcern about the products they sell. I have seriously reconsidered buying Ford products or any products from this company.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

F250 Truck Purchse

Absolutely the best dealership and knowledgable sales staff I have ever dealt with. We are in our 60s and felt every single question was answered. Jason was so kind and dealt with a lot of. questions. Brady was such a gentlemen but very good at his sales position. Not only did we get the exact truck we thought of but found a business that showed we were valued as customers a staff that we totally trusted. We would only use your dealership and a lot of this decision is because of Jason and Brady. Marshall and Barbara were also tops.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

Excellent

Sales experience was great! Gary was very patient and professional. Sales manager Jason was very informative and thorough. I would definitely recommend Bill Hood Ford! Philip was also very professional!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

O’Malley Truck Purchase

Our salesman Leif Guiteau did a great job from the moment we met him thru delivery. Very knowledgeable about the truck. It was nice to discuss vehicle features instead of feeling pressure to buy today. I will recommend Leif and Bill Hood Ford to my family and friends in the future.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.