Covert Hutto

I made a 7:00am appt this morning for an oil change - an hour and 35 minutes later I asked if this was a typical wait with an appointment and was told they had just pulled it into the bay and were shocked when I told them to pull it out and I would go elsewhere - even asked you don't want to wait 20 more minutes and make the time you've already waited count? and then stated they only had one person working today - the customer service is POOR I don't even give them one star.

Jacob did a great job. I think he went beyond his capabilities. Really wanting the deal to work. Very nice person

Awful service, very slow and lazy employees, I made an appointment and was one of two customers there, they took forever just for an oil change.

We had a great experience working with Jacob! He made everything super easy, and we were able to get a better fit vehicle for our wants and needs! We wouldn’t hesitate to work with him again!

Jacob was great helping me pick out a new truck when the one I came in for was sold. He found the perfect one with better options and price.

Apologies for the long read. But it must be read. I recently took not only my car in for warranty service, but also my wife’s. If I can offer a negative star I would. Hide your wives, kids and cars from this place. This has been the worst service experience in over 10 years for us. I originally brought me 2022 in after I kept getting a battery going low indicator. At first they refused to replace the battery stating it was ok. I had to explain to them I just drove the car so of course the battery will test “ok” immediately after turning it off. I asked them to keep the truck all day and test in a few hours. They agreed after me asking multiple times and when they finally tested it, the battery failed. They did end up replacing the battery, but only after me having to ask them to test it multiple times. Why try to pass the truck off so fast? Additionally, after specifically asking if they check tire pressures (they said they would), they did not! This truck was in the “quick lane” for God’s sake, the people are supposed to check the tires, battery, brakes etc. For the 3rd issue I asked them to look at, They stated they would need my car for 5 days before they would look at this issue-even after I pointed them to the area of concern! I’m a very experienced tech and the only reason I brought my cars in is because they’re under warranty. My wife’s truck sat for 3 days without anyone looking at it. Why make an appointment if they aren’t even going to look at it on the day of your appointment? I don’t have an abundance of cars to choose from in my driveway to get me to and from work. I felt my family inconvenienced ourselves for no reason. We ultimately picked up her truck after they had it for three days without even looking at it! They did say we “might” be able to look at in 4 more days. Really!? Again-why make an appointment if it’s going to sit there for a week without being touched? This level customer service is truly unacceptable!! Management should be ashamed of themselves for allowing this to happen. We are not asking for anything outside of what is expected. Just do your job and try to act like you care.

Please do not buy from the dealership! It has been an absolute nightmare. I bought a new car six days ago, and still don’t have it. It has been the worst experience of my life with buying a vehicle! We bought a brand new Tahoe, and regretted using Covert from Day 1. The buying experience has been awful. From the sales team, to the management, it has been a complete and utter joke. Buying the vehicle was not that difficult, we knew exactly what we wanted, had everything lined up for them. They literally just had to deliver the vehicle. I told the sales lady, Mireya, to double check it over before it was delivered on a Friday, late in the afternoon, when it was raining. I said, with this being a brand new vehicle, ensure there is nothing on there that needs to be fixed. I do not want to have to bring it back. Covert had no problem calling us multiple times, with multiple sales people and management pushing the sale. It was very pressuring. We literally got off the phone with finance, and had a manager calling us, asking us if we were going to “close the deal“. Nobody communicates with each other. It’s absolutely awful! We did get the car delivered on a Friday, as promised. On Saturday morning, in the daylight, we inspected it. The stripping around the sunroof was completely ripped up on top. A big scratch in the back the bumper. A scratch on the door, where they tried to touch up with paint, that did not even match the car color! And multiple other items. Including drips in the paint. When I called Mireya, I was told they are closed on Saturdays, she’ll deal with it on Sunday. During this happening, I’m getting text messages from a manager, Bea, asking if I would like to come test, drive a vehicle. They would love to make a sale… They came and picked up the car on Sunday, and brought me a much smaller, very lower model vehicle to use in the meantime. We have been went back-and-forth with the dealership countless times. Speaking with Mireya, Kevin, and now Lorenzo. Nobody knows what’s going on. Nobody can give us an answer. They’ve had the car for five days, and nothing has been done. They refuse to bring back my Cadillac I traded in. They refused to give me a date of when my car will be finished. This has been the worst buying experience I’ve ever gone through in my life!! I don’t want anyone else to have to deal with what I have. Please avoid Covert Hutto at all cost!!!!

Jacob D was absolutely exceptional with his customerservice. I highly recommend Jacob at Covert Hutto to help you find your next vehicle!

***BUYER BEWARE*** I went to Covert Hutto to purchase a second VW Passat TDi because we loved our first one. On arrival met w Marcus, very nice to meet with. He went to look for the car, after a bit it was found in the other locations shop. I was unable to drive it, but he assured that it was just in for routine maintenance and to get it ready for sale. We made arrangements to purchase, no discounts. I asked for two keys, it had 1, and we were forced to buy a window tint and accessory package for $1500. Before delivery, we were told that they could not get tint done in time, we could get it done and submit invoice to be reimbursed. Three days after delivery, while getting the vehicle serviced (tires balanced and rotated because they had NOT been), the tire shop had an accident that smashed the whole side of my vehicle. I informed the dealership of the mishap, including Marcus and finance manager Brandon Sokol. Mainly Marcus was communicating regarding the tint & key, he said not to worry, submit invoice when I get the car back. That took months. I get the car back in July/August, as it was in and out of shop for other things such as both lower control arms being replaced, out tie rod, brakes, both CV shafts, and eventually had a turbo problem, not to mention the coolant looked like mud it had been so long since it had been flushed. Basically, the service department did the minimum to nothing at all to move the vehicle. I sent Marcus the receipt. No response. Went by dealer and left message. No response. Called. No response. Finally, I got ahold of Marcus after he moved to another Covert dealer, and he then didn't respond to my 3rd email. Come October/November, I start emailing others at the dealership. Mind you it has been near a year because of all the fiasco that THEIR DEALERSHIP created by selling a vehicle that had not been serviced as agreed. After a few more days of deliberation it seems Covert Hutto's management has decided that the promises made are not ones they want to keep, so I'd like to take this time to share that so other buyers do not have the same experience. I'm not saying they intended to defraud me, but that's what happened. Selling something with issues, with promises to take care of issues beforehand, and then not doing so is poor customer service, whether a day, month, or months later when there is obvious communication demonstrating the circumstances. I would not buy again from this dealer and would strongly recommend anyone who does gets what is promised before delivery. *IF THEY DECIDE TO CHANGE THIER POSITION THIS WILL BE UPDATED. UNTIL THEN I SHARE THIS REVIEW ON EVERY SITE I CAN TO HELP OTHERS AVOID THIS TRAP* Marcus, Brandon, Covert Management, you know how to reach me. I never called back and complained about all the issues with the car, just wanted what you promised at the sale. Be better humans.

The staff at Covert are very knowledgeable, helpful and courtesy. Best car buying experience ever.