Lee Buick GMC

4.6 out of 5 4.6

Reviews

4.6 out of 5 4.6
28 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    March 8, 2019

    Steve is a very professional sales representative, knowledgeable, and extremely helpful. My wife and I both purchased our vehicles from Steve and had... great experiences. I would highly recommend Steve’s services if you are in the market!

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    January 13, 2019

    Rick Auchman was great. Very informative and friendly. Thank you!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • March 31, 2017

    Bought a 2015 suburban from Justin the best experience I've ever had buying a vehicle honest and friendly. The only place I will buy from now on worth... the hour drive.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    November 25, 2018

    Best experience at a dealership. I shopped multiple dealerships from Milton, Pensacola and Fort Walton Beach but Lee Buick GMC had the friendliest staff... and the best price by far.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 1.0 out of 5
    August 3, 2018

    STAY AWAY FROM THIS DEALERSHIP OF LIES!!! I purchased a 2015 Silverado from this dealership in March of 2017. I was shown a clean car fax and went thru... with the deal. Now I’m in the process of trading the truck in, only to find out the truck WAS in an ACCIDENT which resulted in front end damage, which shows up on car fax. So the dealership printed out a FAKE car fax just to con me into buying a wreaked truck. Never again will I ever step foot near this dealership. Bunch of liars who will do anything for a sale- sold me the xxxx truck at a clean title rate but now I have to trade (or sell) with an accident on the record which lower the value! *******FOLLOW UP ON AUGUST 3, 2018 ******* I spoke with Scott, Used Vehicle Manager on 7/24 after my first review was posted. He claimed this was a serious matter and he wanted to discuss. We chatted on the phone and I explained the situation- that I was sold a vehicle that was WRECKED but was shown a clean car fax when I purchased. I was at the point to trade it in, and that’s how I found out about the accident and all the dealerships I went to and got trade values from sucked. The best trade value was $5,000 LESS than ROUGH trade value and this truck only has 60,000 miles and was in EXCELLENT condition. Scott said he took this situation serious, and wanted to make it right. Scott said the trade values were “way off” He said “I’ll talk to our dealer and give you some options, fair options.” He said he would be in touch by end of week. And that was it... nothing until I sent another email on August 2. I emailed him as I am extremely upset about the situation and the lack of communication. On 8/2 I told Scott I had traded in the truck, since he had gone MIA after our last conversation. Scott replies then and said he “didn’t realize we had time constraints.” To me, he is saying he just wants me to sit around forever and eventually forget the issue. Not to mention when I talked to him originally, I told him I had found a truck I wanted, so not sure why he expected me to wait around forever. Scott said he briefly spoke to the GM about the situation and he was supposed to meet with him again this week. Although I’m not sure when considering this conversation happened on Thursday. So I replied saying I wanted to know what they felt was a fair trade for the truck. Scott told me what I got was way off, so I wanted to see what they thought would have been fair. So not surprisingly enough, no response today. This dealership sold me a truck under a clean car fax yet the truck was wrecked. Seems like they want to drag me along, pretending to care and think I’ll just go away. That’s never going to happen. This is the worst dealership ever, customer service is non existent. So turns out by purchasing a $40,000 truck from this dealership that I put just 7,000 miles on in a year and a half (brought with 53k, trades in at 60k) cost me so much more than $40k when you factor in the HUGE loss I had to take from the wreck. IF BY SOME MIRACLE THE DEALERSHIP DOES MAKE IT RIGHT, ILL UPDATE.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    April 26, 2018

    Everything about my experience at GMC today was absolutely perfect. A hugggge thank you to both Anthony and Justin! You guys were the biggest help, I came... in with nothing but a broken down car and left with not only a great car, but also a better state of mind! Everything went so smooth and the process wasn’t the headache everyone tends to claim buying a car is lol. Thank y’all so much!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    April 19, 2018

    Have had auto 3+ years still happy. Friendly folks.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    April 3, 2018

    Great experience from start to finish. I bought a truck at Lee and they gave me a GPS as part of the deal. Due to a GMC (not dealer) issue, they couldn't... install for a few months. Regardless, both the sales and service department kept on top of the problem until it was resolved and the system was installed. Honestly, they could have blown it off due to a clerical error but they did not. They made a promise and followed through.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Our staff is committed to providing each of our clients with the best automotive experience! We sincerely value your business and look forward to your... next visit!

  • 5.0 out of 5
    March 24, 2018

    Keith was very informative. The buying process went great until we were all ready for the finance depth at the same time. Had to use patients and wait... our turn. They found us a cheaper rate than the bank approved us for so we are willing to wait and would return for another car in the future

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    February 23, 2018

    Steve in sales was so friendly and Brandon Smith was excellent in taking care of my needs during the closing. It was an above and beyond expected experience!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
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