Cass Burch Chrysler

2.0 out of 5 2.0

Reviews

2.0 out of 5 2.0
77 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 2.0 out of 5
    September 13, 2019

    We purchased our vehicle about a year ago. We were taking it back to the dealership for service when needed. We have taken our van at least 4 times.... Way to many times for a brand new vehicle. One of our issues is with the parking brake turning on/off randomly. There fix was to change the settings, so it would turn on/off when put into park. How does this fix the problem? We still do not know the answer. Last week, my wife took the van in for oil change/tire rotation because we had a 2k mile trip coming up. Wife asked them to verify fluid levels and ensure the tires were aired up accordingly. When she received the van back, the fluid levels weren?t touched and tires were sitting 6 pounds under PSI. This isn?t the worst, when she got into the vehicle, there was dirt all over the drivers side door, door trim and panel under the steering wheel. After this last service, I will not go back to there service department. Some of the service reps are nice and welcoming but others show they don?t want to be there.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    February 21, 2016

    Cass Burch dealership in Valdosta Ga. was the 2nd place me and my son tried to work a deal on a truck he liked and wanted. The first experience didn't... go so well, and needless to say, we decided not to deal with them. Cass Burch restored my hope in finding what I was looking for. Brett West was our salesman and he did an excellent job of helping us and was able to get the deal we wanted on the truck my son found on their lot. The whole experience was as pleasant as it can be.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    December 3, 2015

    Purchasing the car was a great experience. Brett West made the whole process easy. Brett is very helpful and does not make you feel pressured to buy. This... is the 2nd automobile we have purchased from Brett, and the 5th total from Cass Burch. We will not hesitate to purchase another vehicle in the future from Cass Burch and Bret West.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    November 20, 2015

    We had been looking for a very specific used. low mileage Jeep Grand Cherokee Limited for several months online and we had visited some dealerships and... had our name on a list if what we wanted became available. Brett West had what we wanted but it was brand new and we were looking for a 1-2 year old car. Brett took the initiative and took on the task of locating exactly what we wanted and found it. He was extremely knowledgeable, professional, and courteous. His low pressure sales process is exactly what we were looking for. We will need another Jeep in 5-7 years and will simply come see Brett.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    November 18, 2015

    First, I would like to say thank you to Brett West. He has made the buying process both enjoyable and stress free. His positive attitude and up-beat demeanor... encourages you to do repeat business, time and again. Every time i have entered the show room, he greats me by name, and that to me goes a long way. Again I would like to thank Brett West and the Cass Burch team for an amazing experience.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    November 17, 2015

    We Live in Jasper Fl and make the drive to see Brett West and the Cass Burch team any time we need service or a new vehicle. This makes the second new... vehicle we have bought from Brett and he makes it SO EASY AND SIMPLE!! No Pressure and Really knows how to treat his customers!! Thank you Brett for always making us feel at home!!!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    October 31, 2015

    I can't say enough good things about working with Brett West at Cass Burch in Valdosta. We have purchased two vehicles from him. He worked so hard to get... us the car we wanted, even though we didn't think we had a prayer of getting it financed, due to a major life change in my life. My husband and I have been calling Brett over the last couple of years, just waiting for the right time to trade in our Calibre. He was so positive, telling us the exact time it would work out the best for us. When things were not financially as positive for us this time, he went out side the box to help us get financing for our new Jeep. He is positive, friendly, helpful, and plays no head games, like so many car dealers do. I will always return to Brett to buy a new car, and tell anyone who is in the market for a new car to call Cass Burch and ask for him. I have never had anyone anywhere be fairer with me, or bend over backwards to help us like Brett West.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 4.0 out of 5
    October 13, 2015

    Brett is by far the best sales personal I have ever dealt with I have bought from all over the country he's has made all my buy simple an a pleasure to... do business with an Cass burch as a dealership an service is top of the line strait across the board

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    October 13, 2015

    To all, I've been trying for the past three years to purchase a new vehicle. I've been through practically every dealership in town in hopes of sitting... in a newer 2014-current model vehicle, and have always left in disappointment. I decided to give it another shot and pursued Cass Burch. I heard of the great customer service and military appreciation they give to their customers. I set an alert via email saying that I was interested in purchasing a pre-owned 2008 Jeep Compass. Went to the dealership and was introduced to one of the salesman, Brett. We went around the lot and looked for cars of the equivalent then got down to the paperwork. He then tells me that I am approved to purchase a new 2016 model. I was a little surprised. My credit is short of stellar, so I was sure going into the dealership I would have some low expectations. I'm very thankful that he was able to help me out with all questions I had and the paperwork process. It was a pleasant experience and the customer service was OUTSTANDING. Wow, is all I can say. Now I drive around in a beautiful D. Grey Jeep Compass and have room to venture off to places in style. I can't thank you enough Brett. If you are in the market to purchase a new vehicle, especially if you are a military service member, I highly recommend seeing Brett from Cass Burch.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    October 13, 2015

    To all, I've been trying for the past three years to purchase a new vehicle. I've been through practically every dealership in town in hopes of sitting... in a newer 2014-current model vehicle, and have always left in disappointment. I decided to give it another shot and pursued Cass Burch. I heard of the great customer service and military appreciation they give to their customers. I set an alert via email saying that I was interested in purchasing a pre-owned 2008 Jeep Compass. Went to the dealership and was introduced to one of the salesman, Brett. We went around the lot and looked for cars of the equivalent then got down to the paperwork. He then tells me that I am approved to purchase a new 2016 model. I was a little surprised. My credit is short of stellar, so I was sure going into the dealership I would have some low expectations. I'm very thankful that he was able to help me out with all questions I had and the paperwork process. It was a pleasant experience and the customer service was OUTSTANDING. Wow, is all I can say. Now I drive around in a beautiful D. Grey Jeep Compass and have room to venture off to places in style. I can't thank you enough Brett. If you are in the market to purchase a new vehicle, especially if you are a military service member, I highly recommend seeing Brett from Cass Burch.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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