Al Meyer Ford

4.0 out of 5 4.0

Reviews

4.0 out of 5 4.0
29 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    November 6, 2020

    Dorian was kind and helpful as was Mr. Carl and Misty! It was a pleasure to do business with this dealership in Lufkin! I highly recommend them! Also,... I had a small issues with a headlight ( just needed adjusting) and everyone in the service dept was great as well ! Thanks to all!

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    Dealer Response

    Brenda, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you for your busine...ss and for your awesome review!

  • 5.0 out of 5
    September 22, 2020

    Very pleasant and helpful. Transaction was effortless.

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    Dealer Response

    Thank you for the awesome review Ricky! Glad you had a quick and easy vehicle purchasing experience!

  • 5.0 out of 5
    September 5, 2020

    used several times, good salesman, will return for cars

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    Dealer Response

    Calvin, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your busine...ss and look forward to seeing you again.

  • 5.0 out of 5
    August 13, 2020

    Due to the COVID-19 situation, I was trying to limit interaction as much as possible and Jarell Westbrook with Al Meyer Ford (now Lufkin ford) exceeded... my expectations. I had been looking to trade in my 2017 Chevrolet Traverse with 118800 Miles on it but no one wanted to give me more than 10,000$ for it which left me still owing 6600$ on it. Therefore I couldn't get financed because I was so far upside down. Jarell reached out to me and I told him the situation. He was very patient and NOT pushy throughout the process of waiting for an answer from my credit union and such. They were able to give me 3000$ more for my trade in than anyone else AND get me the extended 100,000 mile warranty, while still keeping the car at the MSRP value so I could get it financed. He was also able to do pretty much EVERYTHING over the phone so when I got to the dealership all I had to do was sign the dealerships paperwork and I was DONE. That was GREAT because I hate wearing the mask for a long time... LOL I was pleased to see that all of the employees at the dealership were wearing masks though. I got a 2020 Ford Fusion SE Ecoboost and so far I LOVE it. When I decided to see what Al Meyer Ford had to offer I had already given up hopes on being able to get financed and trade in my traverse. Silsbee Hyundai even told me that I was not eligible for the rebates or discounts if I financed thru my credit union instead of them.. So I was pretty much DONE. I will in the future return to Lufkin ford.

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    Dealer Response

    Thank you so much for the amazing review Brooke!!!!! So happy that you enjoyed your vehicle purchasing experience here with us at Lufkin Ford! We are ...so glad to have gained another forever customer!

  • 1.0 out of 5
    July 30, 2019

    Great service and competency. Despite the 1hour 15 minute one way trip, I would not take my F-150 anywhere else.

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    Dealer Response

    Hi Patrick thank you so much for the kind words, we are so glad that you are happy with your truck and the way you were treated during you purchase. H...owever we did notice that you rated us with a one star instead of a five star. Would you like to call us so we can discuss what we need to do to improve? 936-632-6611

  • 5.0 out of 5
    July 15, 2019

    Ask for Jarell Westbrook! He’s the best! So respectable and good service! Shop Al Meyers! Ask for Jarell Westbrook in Lufkin Tx Al Meyers 2019

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    Dealer Response

    Thank you Shana we appreciate your rating and your business. We are so pleased to hear that Jarell help make you experience with us a a pleasant one.

  • 5.0 out of 5
    July 10, 2019

    Great business great salesman and very friendly and thorough

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    Dealer Response

    Thank you Eddie for the kind words we appreciate your business and appreciate you.

  • 5.0 out of 5
    July 9, 2019

    Very helpful people that work there! Misty went above and beyond for me.

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    Dealer Response

    So glad to hear that everything went good while you were at our dealership, we are so proud to have Misty on our team. Thank you for your business and... the review.

  • 5.0 out of 5
    July 9, 2019

    I brought in a competitive make and got excellent service. Won?t go anywhere else.

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    Dealer Response

    Thank you for coming in to our service department, we are so pleased to hear your visit was to your satisfaction. We really appreciate your business a...nd look forward to seeing you again.

  • 5.0 out of 5
    July 2, 2019

    Outstanding service! Everyone was super friendly and makes you feel like family!

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    Dealer Response

    Awesome, Thank you for such a great review! We appreciate you and your business and look forward to seeing you again soon.

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