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I usually like to write positive reviews regarding my experiences however, it's important to make others aware of my experience in an effort to save another... one from the inconvenience I went through. I called a week prior regarding service needing to be completed on my Jeep Cherokee and has an appointment for Monday to have it completed. I brought the vehicle in for a wiper adjustment, spoiler needed to be tightened down as it was rattling, and recall service needing to be completed. I was made aware that the parts had been available for the recall service and it shouldn't be a long process. I was pleasantly greeted by the service advisor who verified the work needing to be completed on the vehicle. I gave her the list of things needing to be completed and was shown where the waiting area was. I was notified that the vehicle service was completed but unfortunately the computer system was down and I wasn't able to obtain a receipt for the service performed at that time. The wonderful service advisor told me she could mail me the receipt but I let her know I would just pick it up as I needed to pick up a part anyways. I drove home from the dealership and inspected the work completed and noticed a ding in the hood of the vehicle and paint damage to the hood. I immediately called the dealership and spoke with the service manager who had me bring the vehicle right back. I brought the vehicle back and notified the manager of my arrival, the advisor stepped outside first looking at the location of the damage and then grabbed the manager. The manager was looking at the damage and asked me how they could have damaged the vehicle in that area. I informed him the wipers needed to be adjusted, and it looked as though a tool or object was dropped on the hood. He initially said that they didn't perform work on the wipers until he looked at the service report and seen that they did. He also stated in defense of the mechanic that if the mechanic damaged the vehicle in anyway he would have notified him. He then told me that they would cover the repair for the damages and sent me down the road to a body shop after I told him I had pictures of the vehicle prior to service. I received an estimate for the repair work needing to be completed and had to set-up an appointment to have the work done. I went back home, went to the dealership to pick my part up the next day and the receipt of the work and noticed that the recall service was never completed, the wipers never got adjusted the way that they needed to be adjusted. The mechanic reported the issue to be unfounded but never went out of his way to ask me what the issue actually was in an effort to remedy the situation. I also noticed that while performing work on the vehicle no protective barrier had been used to prevent the mishap I experienced. Normally dealerships have a barrier in place when working close to the vehicles exterior paint for the purpose of preventing damage. I feel as though the dealership allowed the incompetent and irresponsible mechanic the ability to work on my vehicle. There are protocols and procedures in place to prevent damage to a vehicle and now I had to deal with being inconvenienced in many ways. Time is valuable in life and I wasted more than I would have liked to at the dealership for service. 1.) Trip to return to the dealership to show the damage 2.) Trip to the body shop to have an estimate created 3.) Trip back to the dealership for answers to my questions after the service manager failed to call me regarding a question about receiving a loaner vehicle or rental vehicle for the duration of vehicles stay at the body shop. 4.) Trip to the body shop to have repair completed 5.) Waiting for a rental company to pick me up 6.) Completing necessary paperwork to receive the rental vehicle 7.) Trip back to the body shop to pick the vehicle up after work being completed 8.) Trip to another dealership to have the recall service, wipers and r
I recently took my truck to this dealer to have the air conditioning fixed. Other than having a problem with the air conditioning there were no issues... with the vehicle. I received a call explaining that during the process my battery had suddenly died. I had never had any problems with my battery prior to this. I expected that the dealership would replace the battery they clearly had a role in breaking. Instead, I was told by a very rude service manager that they would not fix their mistake. They told me that they didn't set out to break my battery and these things just happen sometimes. I was very disappointed by the lack of professionalism at this dealership. I wold not recommend anyone take their vehicle here to be serviced.