Bird Kultgen Ford

4.2
(157 reviews)
Visit Bird Kultgen Ford
Sales hours: 8:30am to 6:30pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 8:30am–6:30pm 7:30am–6:00pm
Tuesday 8:30am–6:30pm 7:30am–6:00pm
Wednesday 8:30am–6:30pm 7:30am–6:00pm
Thursday 8:30am–6:30pm 7:30am–6:00pm
Friday 8:30am–6:30pm 7:30am–6:00pm
Saturday 9:00am–5:00pm Closed
Sunday Closed Closed

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New (254) 230-9752 (254) 230-9752
Used (254) 870-5694 (254) 870-5694
Service (877) 884-4754 (877) 884-4754

Inventory

See all 274 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since December 2019.
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Service center

Phone number (877) 884-4754

Service hours

Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
Closed
Sunday
Closed

Reviews

4.2
(157 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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5.0

Tara was an awesome salesperson!

Tara was an awesome salesperson! I would buy from her again! Thank you so much.

5.0

Tara was an awesome salesperson!

Tara was an awesome salesperson! I would buy from her again! Thank you so much.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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1.0

Dissatisfied with sales agent on 02/14/2024.

Dissatisfied with sales agent on 02/14/2024. Bad experience but it happened anyways to i.

1.0

Dissatisfied with sales agent on 02/14/2024.

Dissatisfied with sales agent on 02/14/2024. Bad experience but it happened anyways to i.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
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5.0

I had a great sales transaction with Bobby Morgan and

I had a great sales transaction with Bobby Morgan and Amanda Lesikar. I communicated via email with Bobby for a month before I made an appointment to test drive an explorer. He was never pushy, answered all my questions, and made the process easy. Amanda completed finance. She went over the options available, answered all my questions, explained pieces I didn’t understand, and also made the process easy.

5.0

I had a great sales transaction with Bobby Morgan and

I had a great sales transaction with Bobby Morgan and Amanda Lesikar. I communicated via email with Bobby for a month before I made an appointment to test drive an explorer. He was never pushy, answered all my questions, and made the process easy. Amanda completed finance. She went over the options available, answered all my questions, explained pieces I didn’t understand, and also made the process easy.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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5.0

Amazing and helpful staff.

Amazing and helpful staff. Great experience! Tara and finance were great. I will definitely work with them again

5.0

Amazing and helpful staff.

Amazing and helpful staff. Great experience! Tara and finance were great. I will definitely work with them again

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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4.0

They work with great pride to there customers.

They work with great pride to there customers. Staff are very nice to deal with its customers as well.

4.0

They work with great pride to there customers.

They work with great pride to there customers. Staff are very nice to deal with its customers as well.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
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5.0

Great service!

Great service! Easy to make appointments, fast service, nice waiting room, and a break from the heat.

5.0

Great service!

Great service! Easy to make appointments, fast service, nice waiting room, and a break from the heat.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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5.0

ATTENTION!

ATTENTION!!! Steven and his service crew were awesome!!! Professional, knowledgeable, efficient, excellent job done. 👍🏼 Thanks!

5.0

ATTENTION!

ATTENTION!!! Steven and his service crew were awesome!!! Professional, knowledgeable, efficient, excellent job done. 👍🏼 Thanks!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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1.0

RUN FROM THIS DEALERSHIP. If I could give less than one...

RUN FROM THIS DEALERSHIP. If I could give less than one star I would. There are many other dealerships in Waco, literally go anywhere else but here. We had the worst experience here. We saw a car we liked online, went in to check it out and test drive it (spent a total of 3 hours doing so), worked out a deal to trade in our car, and put down a $500 deposit and signed a contract to hold the vehicle while it went through detailing and servicing. We were told the detailing and servicing would be done the next day and that we would get a call letting us know when it was ready. After not hearing from them for two days, I finally reached out to see if the car was done. To my surprise, not only was the car not done, but they told me someone else had put in a deposit like we had two days before we had but that they had done it online and they didn't see it in their system until after we had left. They told me the car would go to them and we would be back ups in the case it fell through. They never called to notify me of this situation, I had to be the one to call and find out. I am shocked by their unprofessionalism in making the mistake in the first place and not notifying us of their mistake the moment they found out about it.

1.0

RUN FROM THIS DEALERSHIP. If I could give less than one...

RUN FROM THIS DEALERSHIP. If I could give less than one star I would. There are many other dealerships in Waco, literally go anywhere else but here. We had the worst experience here. We saw a car we liked online, went in to check it out and test drive it (spent a total of 3 hours doing so), worked out a deal to trade in our car, and put down a $500 deposit and signed a contract to hold the vehicle while it went through detailing and servicing. We were told the detailing and servicing would be done the next day and that we would get a call letting us know when it was ready. After not hearing from them for two days, I finally reached out to see if the car was done. To my surprise, not only was the car not done, but they told me someone else had put in a deposit like we had two days before we had but that they had done it online and they didn't see it in their system until after we had left. They told me the car would go to them and we would be back ups in the case it fell through. They never called to notify me of this situation, I had to be the one to call and find out. I am shocked by their unprofessionalism in making the mistake in the first place and not notifying us of their mistake the moment they found out about it.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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5.0

GREAT customer service!

We ended up having a GREAT experience here! We had Drae as a sales rep and he was AWESOME. There was a slight mix up on the price of the vehicle… but when we brought it to their attention, they made it right with no hesitation. We were shocked because it’s hard to find such GREAT customer service at a dealership that also offers so much else! We will definitely be life long customers here! Thank you Bird Kultgen!

5.0

GREAT customer service!

We ended up having a GREAT experience here! We had Drae as a sales rep and he was AWESOME. There was a slight mix up on the price of the vehicle… but when we brought it to their attention, they made it right with no hesitation. We were shocked because it’s hard to find such GREAT customer service at a dealership that also offers so much else! We will definitely be life long customers here! Thank you Bird Kultgen!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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1.0

I previously called and left a voicemail for the service...

I previously called and left a voicemail for the service center because my cars hands free system and radio shut off. They never called back. I just made a service appointment for a transmission issue and was never told it would take days. My husband just dropped it off and they said it would be at least a week before someone could even look at the transmission. Why didn’t someone call us and tell us beforehand? Also, they said there are no loaner vehicles available for us. I bought a brand new car and they can’t find one thing for us to drive in the meantime because it’s having mechanical issues? The sales team here is top notch, the service center however is worthless.

1.0

I previously called and left a voicemail for the service...

I previously called and left a voicemail for the service center because my cars hands free system and radio shut off. They never called back. I just made a service appointment for a transmission issue and was never told it would take days. My husband just dropped it off and they said it would be at least a week before someone could even look at the transmission. Why didn’t someone call us and tell us beforehand? Also, they said there are no loaner vehicles available for us. I bought a brand new car and they can’t find one thing for us to drive in the meantime because it’s having mechanical issues? The sales team here is top notch, the service center however is worthless.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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See all 157 reviews