Bird Kultgen Ford

What a frustrating experience. I found a vehicle online and called the store, where Oscar confirmed it was available. We told him we'd be there the next day if the car was still available. On the next day before the drive, I spoke with Oscar to confirm we were on our way and asked if we needed to place a deposit to hold the car for our three-hour trip. He said no. I also left a message for Tim, the used car manager. When I called again, I was told Oscar had gone home for lunch. After calling back and asking for a manager, Tim answered, and I reiterated that we were on our way to buy the car if it was in good condition. However, when we arrived, we were told the vehicle had just been sold. Disappointed and upset, we left. About 15 minutes later, I received a call saying the car hadn’t been sold after all. We turned around and went back, only to be told again that it was sold. What a complete waste of time. I've been in the car business for 23 years, and I’m really disappointed that my son's first car-buying experience—especially when his father works in the industry—had to be like this. The only reason I was willing to buy outside my employer was because this was supposed to be a family-owned dealership with 89 years of history. It's amazing how they managed to taint his first impression of a dealership outside of my work. Don’t waste your time here.

First as a Single Mom with a daughter away in College it is hard enough! Add to that unexpected car problems, because life, and it makes it even more challenging! However, Randy in Quick Lane for all my daughter’s necessary oil change/maintenance appointments has always been kind and helpful! Fast Forward to more excessive mechanical repairs needed and Jack the Service Advisor and Jon T. the Service Manager are absolutely phenomenal and a God send! They have taken excellent care of our car, making sure my daughter is safe and taken care of and all aspects of this journey. I could not have asked for a better place to be there for my daughter as she’s in college far away from home. Thank you to you all for being phenomenal and so kind, giving me a safe place to have my daughter’s vehicle taken care of so she will be safe in her car. I recommend no one more than this dealership above all! Thank you for prioritizing her safety, and well-being, and getting her taken care of quickly and efficiently!

Took my Lincoln MKX in with AC cooling on passenger side only. They fixed everything but my ac. and charged me over 3,200. After taking my car in 3 times and 9 days in the shop I left with the same issue except 3,200 poorer. Worst service I have ever experienced in my life!

A/C not blowing as cold. Dropped of truck to have AC checked out - got a call later that they were complete and I had a plugged Evap Coil and a broken fresh air vent. Gave me an estimate to repair, I asked to break the repairs out separately and I was told " the repairs are cheaper than you buying a new truck". If we would have stayed on topic of these issues, I would have been satisfied; but no, Steven then explained I had the wrong radiator fluid in my truck, along with a leaking front seal - then told me I needed a tune up. I attempted to explain I had all my fluids and service taken care of at Joe Hall Ford in Lewiston Idaho. He was unable to locate any service performed on my vehicle. Then I asked why Quick Lane hadn't detected wrong fluid being installed or the front seal leaking - I have been in twice since I have moved here - he said quick lane was not very thorough in their checks- which really concerns me. When I went to receive my vehicle, then I had an explanation that there was another truck identical to mine but a 250 and they just mixed up all the info. Very Untrustworthy in my Opinion. I have always been an OEM service center, this is the first time I have been taking advantage of, I will have to find a trustworthy service center .

Johnny was there to help me every step of the way. Allowed me to look at cars and not constantly trying to talk me into buying and test driving until I was ready to test drive. Made sure everything under the hood was good and replaced parts they felt need to be replace before allowing me to leave with it. Very good customer service

I have a 2020 Ford F150 Lariat 4x4. My keyless entry does not work properly where I spend a lot of time volunteering. Remote start does not work, touch entry works sometimes. Keyless start, more often than not won’t work unless I’m physically holding keys to dashboard. At times when it starts, it will not go into gear unless I hold the keys up to dash. When driving away no key detected frequently pops up in dash. The first time there they changed something in dash, maybe small change, maybe not. The second time changed antenna on roof, still no change. This last time they couldn’t duplicate and would not take to problem area to diagnose. Said they couldn’t do anything for me. My previous truck, a 2016 F150 Lariat with same keyless system never had an issue. Now I have a vehicle, just out of factory warranty I cannot rely on to start without playing games. I called Ford corporate, they listened to me, but I never got a return call. The last two times I went to BK Fords quick lane for service they did not fill my fluids. The first time I was misled on a price, then noticed they didn’t have enough oil on the check sheet, I was charged even more

Tara was an awesome salesperson! I would buy from her again! Thank you so much.

I had a great sales transaction with Bobby Morgan and Amanda Lesikar. I communicated via email with Bobby for a month before I made an appointment to test drive an explorer. He was never pushy, answered all my questions, and made the process easy. Amanda completed finance. She went over the options available, answered all my questions, explained pieces I didn’t understand, and also made the process easy.

Amazing and helpful staff. Great experience! Tara and finance were great. I will definitely work with them again

They work with great pride to there customers. Staff are very nice to deal with its customers as well.