Its not Lincoln cars its Lincoln dealers that are the downfall of this great car brand and Marstaller Lincoln is truly one of the worst dealers I have... ever dealt with yet. We live in Dallas and found a beautiful 2017 Lincoln Navigator L with low mileage at this dealer. I called early that morning in late July 2019 and they said sure come on down. I was buy this car to drive my Mom and Aunt to various doctors appointments, etc., since they can no longer drive and I was also going to trade in their two Mercurys on the new Navigator. They gave me a superb trade in on both and said come on down - mind you an 1.5 hour drive at a minimum but since we couldn't leave Dallas until 3PM, which put us in a lot of traffic and the trip took about 2 hours. When we arrived to this less than attractive and very old dealer infrastructure we were greeted by someone that didnt know we were coming but a second came out and said he knew who we were and that he would give us the review of all of the systems on the car, which I said I didnt need but he still insisted and I said I wouldn't listen. They then moved us to the used car lot, which was a trailer!!! and the new car was nowhere in sight. They asked for the keys to both Mercurys we had driven down from Dallas and the salesman put them in his desk and then we were ushered into their lounge, which was an area made from desk dividers with junk chairs and an old tv. We were left there and just about the time I asked what was going on the salesman came back and said "we have a problem" and I immediately thought "I dont have a problem but apparently you do." He said that the OWNER of the dealer had gotten into our Navigator, the one that we had called about that morning and arranged financing for and drove down to Waco with two cars to trade in, and he had driven it off to Port Aransas, Texas, for the weekend! This was a Friday afternoon. I couldn't not believe what I was hearing and I immediately asked for my keys back and he wouldnt give them to me until I told him I would call the police. He gave me the keys and I told him I would report them to Lincoln Concierge and then I really became angry - waiting right outside in front of the building was a 2017 Lincoln Navigator in black BUT it was not an L model, which is the extended length car. I couldn't believe it - this was the car they were thinking I would buy and now I even wonder if the Navigator L I was dealing on was even a real car. It really doesn't matter because I left immediately and drove back to Dallas without a new car all thanks to the incompetence of this dealer from top to bottom. Like I said its not Lincoln cars its Lincoln dealers. They are just like a squirrel with its hand in a bottle holding an acorn: it just cant let go of a dime - customers are always peripheral. This isn't just this dealer its nearly every one of them I have dealt with over many years of buying Lincolns. The cars are the only reason I put up with this garbage!
Hello Richard, we regret to hear that you had this experience with us. Falling short of meeting your expectations is not to the standards we strive to... achieve, and we humbly ask for the opportunity to make this right. If you are willing, please contact us at (254) 756-5511 and we will do our best to resolve this situation. We hope to hear from you soon.
The maintenance guys are outstanding. Could not have been more helpful -nice-and thorough.
Mary, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you have any additional ...needs or questions, we will be more than happy to assist you! Safe travels!
I arrived at your location for an oil change and was greeted almost immediately by staff. After a short wait in the waiting room, I was notified that... my vehicle was ready. Everyone at Marstallers was friendly and professional.
Dealership owner and salesman were very helpful with no pressure.
We really appreciate your feedback! We'll be sure to let the team know about your review and five stars! Please let us know if there is ever anything ...else we can do for you! Safe travels!
Brought my car in for service. Was greeted courteously and the task was performed promptly meeting my short window before my Dr. appointment. Thanks
August, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you have any additiona...l questions about your vehicle, we will be more than happy to assist you! Safe travels!
I was in and out in less than one hour and my car was washed and vacuumed. I really appreciated that.
We're pleased to hear we could get you back on the road so quickly, Gloria! Please don't hesitate to reach out if there's anything additional we can d...o for you.
The service associate was courteous and provided an explanation of what was needed and what the charges would be.
We were traveling and had a tile losing air. Fast service and we were back on the road in a short time. Thank you so much.
Gary, your positive review means a lot to us and we?re happy we could help you! We hope to be of service to you again! Take care!
Thanks Mac, Wayne and Bobby for an excellent automobile purchase experience.
We're pleased to hear everything was completed to your satisfaction, Douglas! At Marstaller Motors Inc., we value our customers and we look forward to... seeing you on your next visit. Take care!
the service was supper special, prompt, car fixed right first time, highly recommend, great staff, supper doper Service Manager----that's why I married... him
It is great to read such wonderful comments about your recent experience with us, Rosa! Thank you again for choosing Marstaller Motors Inc., and we ho...pe to see you again soon!