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Reviews

Average Ratings

5.0
Average based on 95 reviews.
  • Awesome customer service after sale!

    Awesome service as always and excellent service managers! Love the crew out at Laurel Ford in Laurel, MS. They are truly the best!


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    Awesome service as always and excellent service managers! Love the crew out at Laurel Ford in Laurel, MS. They are truly the best!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Excellent attentiveness to customers.

    Courtesy, Prompt Assistance. I appreciated the assistance and familiarity of the dealer with the vehicle I drove. The information was very helpful.

    Dealer Response

    Thank you for taking the time out of your day to share your wonderful experience with us, Lillie. We are delighted to hear you were treated with p...


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    Courtesy, Prompt Assistance. I appreciated the assistance and familiarity of the dealer with the vehicle I drove. The information was very helpful.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time out of your day to share your wonderful experience with us, Lillie. We are delighted to hear you were treated with prompt, courteous, and informative service on your vehicle. We hope you will give us the opportunity to help you again whenever it's time for your next car. Best regards, Laurel Ford Lincoln Team


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  • Love the new facilities

    Friendly, courteous employees are also good at their jobs. The facilities are much improved over the past. My experience now is much better than i...

    Dealer Response

    Thank you for taking the time out of your day to share your wonderful experience with us, David. We are delighted to hear you were treated courteo...


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    Friendly, courteous employees are also good at their jobs. The facilities are much improved over the past. My experience now is much better than in the past.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time out of your day to share your wonderful experience with us, David. We are delighted to hear you were treated courteous and friendly service on your vehicle. We hope you will give us the opportunity to help you again whenever it's time for your next car. All the best, Laurel Ford Lincoln Team


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  • Great place with great staff.

    All the sales staff were friendly, especially Ms Francis Hall. She is a gem. Good at explaining everything. The GM was also very good at explainin...

    Dealer Response

    Hi Sherry and thank you for this great review! We're very happy that our team was here to help you and treated you with the customer service we kn...


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    All the sales staff were friendly, especially Ms Francis Hall. She is a gem. Good at explaining everything. The GM was also very good at explaining how my Lincoln works. I'm sure I will be talking to them again for support.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Sherry and thank you for this great review! We're very happy that our team was here to help you and treated you with the customer service we know you deserve. All the best, Laurel Ford Lincoln Team


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  • great service

    Everything was wonderful. I would definately recommend this company to anyone else in the future. I was very satisfied with my experience.

    Dealer Response

    Thank you for the feedback and recommendation, James! One of our top priorities is exceptional customer care and we are proud that this was offere...


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    Everything was wonderful. I would definately recommend this company to anyone else in the future. I was very satisfied with my experience.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the feedback and recommendation, James! One of our top priorities is exceptional customer care and we are proud that this was offered to you during your recent visit. Best regards, Laurel Ford Lincoln Team


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  • Good service

    Easy and fast service. Friendly environment. Nice clean set up and waiting area. Convenient drop off. Call back was prompt after service was finis...

    Dealer Response

    Thank you so much for taking the time to share your feedback with us, Amy. Our team is dedicated to provide a welcoming and comfortable service ex...


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    Easy and fast service. Friendly environment. Nice clean set up and waiting area. Convenient drop off. Call back was prompt after service was finished and done by the time I needed car back.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for taking the time to share your feedback with us, Amy. Our team is dedicated to provide a welcoming and comfortable service experience to each and every customer that enters our dealership. We are happy to hear that you were pleased with our customer service and facilities. Please visit us if you have any concerns about your car. Best regards, Laurel Ford Lincoln Team


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  • Kenneth Harris

    I really Love the customer service, the advisor Tricia Montgomery really communicate very well with me and all of her customer, and its a nice fac...

    Dealer Response

    Ken, thank you for the awesome feedback! Tricia is an excellent service advisor and we appreciate all she does for us! We're very happy to hear th...


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    I really Love the customer service, the advisor Tricia Montgomery really communicate very well with me and all of her customer, and its a nice facilities.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Ken, thank you for the awesome feedback! Tricia is an excellent service advisor and we appreciate all she does for us! We're very happy to hear that she was there to provide you with great service. Best regards, Laurel Ford Lincoln Team


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  • Great Service

    I always enjoy coming into Laurel Ford. I've been coming for as long as I've had my car and it's always a customer friendly environment. I always ...

    Dealer Response

    Chiquita, we are truly grateful for this awesome review! We are thrilled that Kim was able to take care of you. She is a great asset to our team a...


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    I always enjoy coming into Laurel Ford. I've been coming for as long as I've had my car and it's always a customer friendly environment. I always end up with Kim Montgomery as my representative and she's a sweetheart.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Chiquita, we are truly grateful for this awesome review! We are thrilled that Kim was able to take care of you. She is a great asset to our team and we appreciate her providing you with the service that you deserve. Thank you again and we look forward to the opportunity to service you in the future. Best regards, Laurel Ford Lincoln Team


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  • Gr8 customer service

    I was asked the right questions, shown what I wanted, but purchased what I needed. I love my new SUV!

    Dealer Response

    Philece, we appreciate the time it took for you to assign our dealership with such an excellent star rating. It helps us to know that we are meeti...


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    I was asked the right questions, shown what I wanted, but purchased what I needed. I love my new SUV!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Philece, we appreciate the time it took for you to assign our dealership with such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Best regards, Laurel Ford Lincoln Team


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  • Great service

    Everyone was very nice and got me in and out in no time.even when I left they brought my car around to me I didn't even have to walk to get it. Ve...

    Dealer Response

    Thank you for the feedback, Joe! One of our top priorities is exceptional customer care and we are proud that this was offered to you during your ...


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    Everyone was very nice and got me in and out in no time.even when I left they brought my car around to me I didn't even have to walk to get it. Very nice indeed.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the feedback, Joe! One of our top priorities is exceptional customer care and we are proud that this was offered to you during your recent visit. Best regards, Laurel Ford Lincoln Team


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