Reviews

Average Ratings

4.9
226 lifetime reviews.
  • FANTASTIC !!!!!!! Every time I go in for service !

    Fantastic !!!!!!!!!!!!!!! The Administration, Customer Service, Service Maniger, Service Crew, the Sales Personal, and the Custodians, are SUPER a...

    Dealer Response

    Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please fe...


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    Fantastic !!!!!!!!!!!!!!! The Administration, Customer Service, Service Maniger, Service Crew, the Sales Personal, and the Custodians, are SUPER accommodating !!!!!!!!!! They all keep myself and others up dated on our vehicle !!!!!!!! All of them are so Fantastic !!!!!!!!!! Every thing was done quick !!!!!!!!!!!! As always !!!!!!!!!!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, The Laurel Ford Lincoln Kia Team


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  • Saturday Morning Oil Change

    The coffee was fresh is the most positive thing I can about this trip. I arrived for an oil change and tire rotation at 11:20. An hour and 1/2 la...

    Dealer Response

    John, we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to gro...


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    The coffee was fresh is the most positive thing I can about this trip. I arrived for an oil change and tire rotation at 11:20. An hour and 1/2 later, had to go looking for my car. Tech brought it back with the oil changed but the tires were not balanced and rotated as requested. So what was taking place the 90 minutes or so you had it in the shop? I was told that 90 minutes is normal for an oil change and tire rotation. UNACCEPTABLE!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    John, we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, The Laurel Ford Lincoln Kia Team


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  • great service

    They got threw working on my car at speedy time. I thing getting the job done at a great time limit is a win win condition for everyone.

    Dealer Response

    Carl, thank you for sharing this great feedback with us.We feel our service department is what makes our dealership special. Reviews like yours he...


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    They got threw working on my car at speedy time. I thing getting the job done at a great time limit is a win win condition for everyone.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Carl, thank you for sharing this great feedback with us.We feel our service department is what makes our dealership special. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit.We look forward to seeing you for your next service appointment! Sincerely, The Laurel Ford Lincoln Kia Team


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  • Excellent experience

    Service was done on time. The employees were professional and courteous. The facility is state of the art for such a small town.

    Dealer Response

    Leonard, thank you for leaving us your review. We are happy to hear that you were pleased with the service you received from our dealership. If th...


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    Service was done on time. The employees were professional and courteous. The facility is state of the art for such a small town.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Leonard, thank you for leaving us your review. We are happy to hear that you were pleased with the service you received from our dealership. If there is anything more that we can do, please come back and see us again. Take care! Sincerely, The Laurel Ford Lincoln Kia Team


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  • Friendly service

    Great. Lisa is the counter person and she is always very friendly and helpful. She keeps things running smoothly. Thank you

    Dealer Response

    We're delighted to hear of your positive experience at our dealership, Chantell. We always strive to provide the utmost in customer service and qu...


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    Great. Lisa is the counter person and she is always very friendly and helpful. She keeps things running smoothly. Thank you

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We're delighted to hear of your positive experience at our dealership, Chantell. We always strive to provide the utmost in customer service and quality, and it makes us happy to know that you feel you experienced these values first hand. We hope you continue to choose us for all of your future automotive needs, and we hope to see you again soon. Until next time, have a great day! Sincerely, The Laurel Ford Lincoln Kia Team


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  • Great salesman

    The promptness of the sales rep and he's knowledge of the car that I was interested in purchasing. Also the promptness of the finance department o...

    Dealer Response

    Jennifer, thank you for your kind words and congratulations on your new car! We are very happy to hear that it was a smooth process for you as we ...


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    The promptness of the sales rep and he's knowledge of the car that I was interested in purchasing. Also the promptness of the finance department on meeting my offer.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Jennifer, thank you for your kind words and congratulations on your new car! We are very happy to hear that it was a smooth process for you as we know buying a car takes time out of your day. Enjoy your new car! Sincerely, The Laurel Ford Lincoln Kia Team


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  • Clean facilities and clean service on car

    Service was great and helpful. Waiting room was very nice and clean. The whole place was immaculate. Would recommend to everyone who's looking to ...

    Dealer Response

    We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts...


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    Service was great and helpful. Waiting room was very nice and clean. The whole place was immaculate. Would recommend to everyone who's looking to buy a car

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, The Laurel Ford Lincoln Kia Team.


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  • Great

    Everything. Everything went good.. everybody was nice. Got a chance to see nice cars. Everybody had positive energy. I liked everything basically.

    Dealer Response

    We appreciate the kind words, James. We look forward to seeing you again in the future! Sincerely, The Laurel Ford Lincoln Kia Team.


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    Everything. Everything went good.. everybody was nice. Got a chance to see nice cars. Everybody had positive energy. I liked everything basically.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We appreciate the kind words, James. We look forward to seeing you again in the future! Sincerely, The Laurel Ford Lincoln Kia Team.


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  • Clean

    Everyone was nice and very helpful thrust had refreshments while waiting that was great also.yoi had things to occupy your time while being there .

    Dealer Response

    We appreciate your marvelous feedback, Shenice. It's our commitment to ensure quality customer care by providing comfortable and relaxing faciliti...


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    Everyone was nice and very helpful thrust had refreshments while waiting that was great also.yoi had things to occupy your time while being there .

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We appreciate your marvelous feedback, Shenice. It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as a friendly and professional service to our guests. Please come see us for any future needs. Thanks again! Sincerely, The Laurel Ford Lincoln Kia Team.


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  • I'll wait...

    The staff was friendly, the building was clean and they offered vitals for waiting customers. This definitely a place you wouldn't mind waiting fo...

    Dealer Response

    Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable ...


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    The staff was friendly, the building was clean and they offered vitals for waiting customers. This definitely a place you wouldn't mind waiting for your car to be serviced.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Sincerely, The Laurel Ford Lincoln Kia Team.


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