Big Country Ford Lincoln

4.6 out of 5 4.6

Reviews

4.6 out of 5 4.6
61 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 3.0 out of 5
    December 13, 2018

    I have submitted a request to buy the car from cars.com but unfortunately I have not heard of the seller since I have submitted the request which is really... strange

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • 5.0 out of 5
    December 9, 2018

    The service was prompt and done in the time estimated. I appreciated the offer of a car to use; but stayed and visited with some long time friends who... were also waiting. Big Country Ford said the first oil change was complimentary and they also washed my car. Everyone was friendly and helpful. My experience was very good. Thank you.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • June 12, 2017

    great job great job! But having to put in 50 characters in this comment space is ridiculous.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 1.0 out of 5
    July 10, 2018

    Said i needed new engine based on odometer. When questioned said it could be a leaking gasket or a crack but wasn't sure. I told the intake clerks and... the mechanic it had a new engine in it that had 60K miles on it. There is a big difference in a leaking gasket or maybe a crack in the engine head that shouldn't require a new engine. Also told them twice to replace 2 hoses that they said needed replacing and when I picked it up they didn't do it. Wouldn't trust them with anything other than a routine oil change. Mechanics should be capable of determining a problem without using the odometer as a basis.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Claudia, thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than ...a stellar experience here at Big Country Ford Lincoln. We would like the chance to talk to you further so please do call us at (325) 643-1651 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

  • 5.0 out of 5
    May 16, 2018

    Harley and Joe Tharp were very professional to work with, expect to buy from Big Country Ford AGAIN The facility was extremely nice, comfortable atmosphere... ! THANKS

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Michael, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. If you have any additional needs or que...stions, we will be more than happy to assist you! Safe travels!

  • 5.0 out of 5
    September 1, 2017

    First oil change was quick and on time. Shuttle service allowed me to accomplish another task while my truck was being checked. Polite and efficient.... Good job, guys!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Belinda, your positive review means a lot to us and we?re happy we could help you! We hope to be of service to you again! Take care!

  • 5.0 out of 5
    August 21, 2017

    Big Country Ford has always provided excellent service from the time of purchase to time to trade. The staff is always friendly and competent. Thanks... Big Country!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Gordon, your positive review means a lot to us and we?re happy we could help you with all your automotive needs! Check our social media pages to stay ...in the loop on product news and updates so we can help you again on your next visit!

  • 5.0 out of 5
    June 2, 2017

    Always fast friendly service. I love this place. When ready for another car will be sure and get it here.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you again for your business and we look forward to your next visit! Safe travels!

  • 5.0 out of 5
    April 27, 2017

    Fast friendly service. And had it fixed by the time we traded another vehicle in. We did not half to make another trip to get it.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Sandra, thank you for writing this fantastic review and giving our dealership such a high star rating! Safe travels!

  • 5.0 out of 5
    April 21, 2017

    Very good customer service has always got me in and out

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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