Big Country Ford - Brownwood, TX
Very helpful and showed me that they care about my needs and wants; all very courteous and sincere and have always taken care of me and my family. A good place to purchase a vehicle.
Hi Terry, thank you for your wonderful response to the quality of service our Staff provides! We hope to be of service to you again! Take care!
Bying a car
I have submitted a request to buy the car from cars.com but unfortunately I have not heard of the seller since I have submitted the request which is really strange
First Oil Change
The service was prompt and done in the time estimated. I appreciated the offer of a car to use; but stayed and visited with some long time friends who were also waiting. Big Country Ford said the first oil change was complimentary and they also washed my car. Everyone was friendly and helpful. My experience was very good. Thank you.
Mechanic based analysis on odometer-what a joke
Said i needed new engine based on odometer. When questioned said it could be a leaking gasket or a crack but wasn't sure. I told the intake clerks and the mechanic it had a new engine in it that had 60K miles on it. There is a big difference in a leaking gasket or maybe a crack in the engine head that shouldn't require a new engine. Also told them twice to replace 2 hoses that they said needed replacing and when I picked it up they didn't do it. Wouldn't trust them with anything other than a routine oil change. Mechanics should be capable of determining a problem without using the odometer as a basis.
Claudia, thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience here at Big Country Ford Lincoln. We would like the chance to talk to you further so please do call us at (325) 643-1651 at your earliest convenience so we can work with you to make this right. We hope to hear from you.
Big Country Ford has a great staff
Harley and Joe Tharp were very professional to work with, expect to buy from Big Country Ford AGAIN The facility was extremely nice, comfortable atmosphere ! THANKS
Michael, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
First Oil Change
First oil change was quick and on time. Shuttle service allowed me to accomplish another task while my truck was being checked. Polite and efficient. Good job, guys!
Belinda, your positive review means a lot to us and we?re happy we could help you! We hope to be of service to you again! Take care!
Big Country Ford has always provided excellent service from the time of purchase to time to trade. The staff is always friendly and competent. Thanks Big Country!
Gordon, your positive review means a lot to us and we?re happy we could help you with all your automotive needs! Check our social media pages to stay in the loop on product news and updates so we can help you again on your next visit!
great job great job! But having to put in 50 characters in this comment space is ridiculous.
Me and my car
Always fast friendly service. I love this place. When ready for another car will be sure and get it here.
Thank you again for your business and we look forward to your next visit! Safe travels!
Fast friendly service. And had it fixed by the time we traded another vehicle in. We did not half to make another trip to get it.
Sandra, thank you for writing this fantastic review and giving our dealership such a high star rating! Safe travels!