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Reviews

Average Ratings

4.7
18 lifetime reviews.
  • Great experience

    It is nice to do business with an organization that truly takes the time to listen to their customers. The owner has assembled an impressive staff...


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    It is nice to do business with an organization that truly takes the time to listen to their customers. The owner has assembled an impressive staff. The entire process was seamless. My salesman was Rick Todd. It is a joy to see an knowledgeable employee that obviously enjoys what he is doing. I will be back.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
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  • 08 Avalanche

    I am from Houston, Texas and was out in the Pecos, Texas area for the week on business. Thursday evening, I noticed the AC in my truck was not blo...


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    I am from Houston, Texas and was out in the Pecos, Texas area for the week on business. Thursday evening, I noticed the AC in my truck was not blowing cold air very much . Friday morning I drove into El Paso to watch my daughter compete in the Conference USA Championships and the air conditioner in my 2008 Avalanche quit blowing completely, so I had no idea as to where to bring it. While driving to El Paso, I called Rudolph Chevrolet, and spoke with Eddie in the Service Department. I explained the situation I was in, and asked if he could help. I told him I would be in El Paso in about 2 hours, and had planned on staying from Friday to Monday, but if I needed to stay longer to get my truck fixed, I could. He said to bring it in - he would be waiting on me - and they would take care of me. I asked him if I would need to get a rental car, and he said 'let's see what the problem is and go from there'. After arriving at the dealership, Eddie greeted me and sent my truck back into service. In about 30 minutes or so, Eddie came and told me what the problem was, how much it would cost, and said I did not need a rental car, as they would have my truck fixed in about 2 or 3 hours. In about 2 hours, Eddie came into the waiting area and said I was all ready to go - the AC was blowing cold air. I thanked him for the quick response they gave me being I was from out of town, and had NO IDEA as to where to take my truck. He said they understand people from out of town have vehicle problems from time to time, and they at Rudolph Chevrolet try to go out of their way to help strangers....... and believe me, they do. If I lived in the El Paso area, I would definitely be doing business with this dealership as they are very customer orientated. 'THANK YOU' Rudolph Chevrolet, and 'THANK YOU' Eddie in Service!!!!!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Excellent customer service

    I went to see a Camaro that was posted in the web, once a got there this guy "Alex" ask me if I needed help and told him about the Camaro and less...


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    I went to see a Camaro that was posted in the web, once a got there this guy "Alex" ask me if I needed help and told him about the Camaro and less than two minutes he brought the car to me and went to test drive it with no hurrys or pressure. I really liked the car so we went to do the paperwork and less than an hour I was driving that car to my house. I really recommend this dealership and this guys Alex he very professional and with no pressure and the guy who attended me with the financial papers work very fast and explained everything to me step by step, Thanks guys!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Advertise Auto Add.

    Dealer response was timely, however it took a few tries to get them to answer my question. They were more interested in their sales pitch then an...


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    Dealer response was timely, however it took a few tries to get them to answer my question. They were more interested in their sales pitch then answering my specific question. A few tries and they finally answered which was a deciding factor for my interest in the particular unit.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Best place to purchase a vehicle in El Paso!

    My family and I received nothing short of AMAZING service with Joe Moreno. He was kind, courteous, and patient with all of our questions. We loved...


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    My family and I received nothing short of AMAZING service with Joe Moreno. He was kind, courteous, and patient with all of our questions. We loved that fact that if he did not know an answer, he would not lie just to look smart. He would tell us that he would find out and get back to us with a definite and correct answer. Even after the purchase of our vehicle, he walked us through setting up all of our services (Onstar, XM and even the MyChevrolet app). He made us feel like he was working with his own family! I have already passed on his info with the highest recommendation to other people for the purchase of their vehicles!

    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
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  • Consumer

    My wife and I did not experience any pressure to purchase any particular vehicle. We were allowed to choose the cars that we were interested in. w...


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    My wife and I did not experience any pressure to purchase any particular vehicle. We were allowed to choose the cars that we were interested in. we did look at a couple of used cars, but decided to look at the 2017 models. The salesman was nice and knowledgeable as well as the lady in finance. She thoroughly explained the process and each option we had before we signed. Jose followed up the next day to see if all was well. We assured him that we were quite happy with our purchase, although we were surprised that CD's were no longer installed by the factory.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • great service fantastic staff!!!

    great service fantastic staff!!!!! One of the cleanest most efficient and professional dealerships I have ever seen.


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    great service fantastic staff!!!!! One of the cleanest most efficient and professional dealerships I have ever seen.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Excellent place and customer service

    My experience was outstanding. I want thank Henry Garcia (the Puerto Rican) for all the hard work he put in to make sure I was completely satisfie...


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    My experience was outstanding. I want thank Henry Garcia (the Puerto Rican) for all the hard work he put in to make sure I was completely satisfied and also Agustin (Tinny) Campos. They work very hard. Excellent experience with Rudolph Chevrolet.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • not the best experience

    I've been a long time customer and i've brought people in and i felt that i was just another customer to them. they were not willing to work with ...


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    I've been a long time customer and i've brought people in and i felt that i was just another customer to them. they were not willing to work with me to find a middle price. it felt that they just wanted me in and out within a specific time. I've never had that type of service before at this dealership in particular. not very satisfied will think twice before going back.

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Honest and very helpful

    Awesome!! Great buying experience! Ask for Joseph. Very personal experience. Felt comfortable


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    Awesome!! Great buying experience! Ask for Joseph. Very personal experience. Felt comfortable

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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