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Rudolph Chevrolet

(107 reviews)
Sales hours: 8:30am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 8:30am–7:00pm 7:00am–6:00pm
Tuesday 8:30am–7:00pm 7:00am–6:00pm
Wednesday 8:30am–7:00pm 7:00am–6:00pm
Thursday 8:30am–7:00pm 7:00am–6:00pm
Friday 8:30am–7:00pm 7:00am–6:00pm
Saturday 8:30am–7:00pm 8:00am–1:00pm
Sunday Closed Closed
New (877) 630-5122 (877) 630-5122
Used (877) 686-0371 (877) 686-0371
Service (855) 771-8112 (855) 771-8112

Reviews

(107 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Rudolph Chevrolet from DealerRater.

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Tommie is great to work with, highly recommend.

Tommie is great to work with, highly recommend. Staff is pleasant. Paperwork is ready quickly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Jose Castellanos was friendly and knowledgeable.

Jose Castellanos was friendly and knowledgeable. He answered all questions and helped facilitate the process.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I had an Awesome experience at Rudolph Chevrolet here in

I had an Awesome experience at Rudolph Chevrolet here in El Paso,Texas. I went in looking to buy a good used certified truck and walked out with a brand new 2025 Chevy Silverado Turbomax. My salesman Jose Pepe Lopez was phenomenal!! He showed me the truck I was looking for and then showed me a brand new one. With his knowledge and help I was able to drive off with a brand new truck that same day. Thank you Pepe for your Amazing Customer Service!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Congratulations Mr. Macias, on the purchase of your new Silverado! We truly appreciate you choosing Rudolph Chevrolet, LLC for your dealership and for providing your high-star feedback highlighting your salesman, Jose! We're glad to hear you found Jose was phenomenal - so knowledgeable and helpful! Jose and our sales entire team work hard to accommodate your situation, budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!

Excellent experience with this service department.

Excellent experience with this service department. Great results and they managed to address my warranty issue, did a software update and completed a recall all in one day. Great staff and service. They make being without your vehicle as smooth as possible and pain free.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great experience at the service department as usual.

Great experience at the service department as usual.Staff was great and service great every time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Rudolph's service department is quick and easy.

Rudolph's service department is quick and easy. Very helpful the staff and fresh coffee. Thanks

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

My experience was terrible.

My experience was terrible....manager Oscar....comes off as a nice guy...but is very rude an unprofessional...telling me that there loosing money...while my vehicle is being repaired..an very bad customer service...telling me that there a dealership an not a place of business like alameda...what ever that means....also mike estrada...service advisor ...very rude an unprofessional...there staff needs training...lacking communication...called them over 100xs....no response or call backs..Rosa as well tried calling an leaving messages...for over 2 weeks...no response..finally while picking up my vehicle after 5weeks...found scratches on my front grill..an drivers side floor board...which by the way ...they replaced front grill already due to damages a while back...would not recommend this place ...advisors don't care...an like Oscar said ...they where losing money...which they made almost 5gs...on repairs..staff is very rude an unprofessional...don't waste your time here with these people....Mike Melendez is exceptional...but apart from that ...go somewhere else!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Mr. Mendoza, Obviously we have a difference of opinion on how we view your experience. I won't waste my time or yours going over your accusations. The best thing that can happen going forward is for you to take your business elsewhere. Respectfully, Mike Miles

I really appreciated Tommie Crommens assistance on the

I really appreciated Tommie Crommens assistance on the purchase of my new 2025 Chevy Trax. He helped explained the cars features, benefits, and helped my husband and I get the best price for the vehicle. He really went above and behind to make sure we understood everything we were doing. We really appreciate the time and effort.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I just purchased a LT Trail Boss from Sales Consultant-

I just purchased a LT Trail Boss from Sales Consultant- Jose Castellanos a very knowledgeable person on vehicles and what I really love is Rudolph's staff are very friendly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Art, we truly appreciate your 5-star review from your recent sales visit which highlighted our Rudolph Sales Department! Jose and our entire sales team strive hard to work with your budget and get you the best deal on the vehicle of your choice. We're always here with the same great service whenever you need service or another vehicle! We sincerely value your business and look forward to your next visit!

My car's issues were a mystery.

My car's issues were a mystery. Rudolph service techs did a lot of work to finally pinpoint the issue. They communicated updates to me almost daily. They were great!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.