Casa Ford Lincoln

(4.5) 395 reviews

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4.5
395 lifetime reviews. Includes reviews of Casa Ford Lincoln from DealerRater.com
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  • Great service from Danny Tercero, casa Kia,El Paso

    Danny and AngelTercero from Casa Kia, El Paso provided us with an excellent customer service. They both made car buying experience a present one. Wi

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    th their great service, we decided to made the purchase that same day. We'll definitely come back to Danny and Angel for our next vehicle in the future.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great job Danny Tercero, Casa Kia!

    Danny and AngelTercero from Casa Kia, El Paso provided us with an excellent customer service. They both made car buying experience a present one. Wi

    ...

    th their great service, we decided to made the purchase that same day. We'll definitely come back to Danny and Angel for our next vehicle in the future.

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    Does recommend this dealer

  • Great service from Andres from Casa Kia.

    Andres did a awesome service by meeting all my requests.Kudos for Andres!!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Awesome 5 stars

    Mike Rivera: is awesome he takes care of us every time. This was our 3rd car from Casa Ford. When I just got off bankruptcy and had no credit for t

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    he last 7 years he was able to get us a truck it wasn't a Ford but it met my demands. I wanted a crew cab and a bed liner and RWD + a small V-8. and white. Also got the wife a Ford Focus. We kept it for a while but wanted something different and he found it a 2017 Ford Escape. Now in truck month 2018. I plan to trade my truck off for the Ford Truck I always wanted. Plus I found out since I'm a life member of the DAV I also get a Xplan discount also. So God Bless Mike is one of the Best. My Dad said once a salesman almost his whole life. To sell something with a good result, 1. you have to believe in your product, and 2. treat all customers with the same respect you would give yourself. So I will see Casa Ford in February 2018

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    Does recommend this dealer

  • Tried to pull a fast one. Charging more labor hrs then neede

    Today we had to have our Electric throttle body replaced on our transit. Well Casa Ford in El Paso tried to pull a fast one on us by saying the job ta

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    kes 2 hours. Needless to say when we were in California we had taken it to a mechanic and the man there removed it cleaned it off really good and did an oil change in less then 45 mins. My husband told the man at Ford that it only takes at the most 20 mins to replace ( 4 screws and very easy to get to) So he was like ok I'll charge you for only 1 hour of labor... I hate the feeling that a business is trying to screw you. Infact the last time we went to this Ford they forgot to put our oil cap back on. Needless to say never again will I ever go to Casa Ford again.

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    Does not recommend this dealer
    Came in for service or repair

  • They didn't care/ dishonest

    There was an issue in service that spiraled into another issue, they were completely dishonest, do not buy a car from any Casa dealership unsatisfied

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    Does not recommend this dealer

  • Sales

    Very pleased with my salesman EFRAIN QUEZADA. Had a pleasant experience

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Raul was great. Everything else was awful.

    Went in on a Thursday to get my car appraised with an appointment. When I got there the gentleman that was supposed to do the appraisal stepped out, s

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    o we waited to see if he would be back soon. In the meantime, Raul took me to look at some other vehicles, since the Charger I was interested in was "not ready yet". I left that day with no appraisal and didn't get to see the car I was scheduled to see after about an hour there. So I was told to go back Monday. I got a call Monday about 5 minutes before going in stating that the car was not ready yet so not to go in. Was told I would get a call when it was avaialble.....the week has come and gone and still no call. I would not mind really, but why make an appointment with someone when you don't have what they are interested in....also why say the car is getting appraised and have the gentleman doing appraisals not even there...All felt like a waste of time.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Awesome service

    My salesperson was Lisa grafton and she was so awesome and took care of me throughout the whole process. I would definitely send friends directly to h

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    er. I'm so glad I meet her and that she got me into my new truck!

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    Does recommend this dealer

  • Monty

    Everyone did a great job from start to finish Jeff and Michael are the best-selling team is have ever got to work with on buying our new car . I alway

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    s been a Ford man but now I am casa ford man .¿¿¿thanks for everything you all did for us . Monty Allison

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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Casa Ford Lincoln
5815 Montana Ave El Paso, TX 79925
New (915) 208-4741
Used (915) 249-2861
Service (915) 249-4072
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