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Reviews

3.0
20 lifetime reviews.
  • Quick lane

    I recently visited the Quick lane at hinesville ford. The best customer service I ever had, Amanda is very knowledgeable and respectful person I'v...

    Dealer Response

    Thank you for taking the time to leave your review. We appreciate your business.


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    I recently visited the Quick lane at hinesville ford. The best customer service I ever had, Amanda is very knowledgeable and respectful person I've ever dealt with when it comes to my vehicle. Amanda is the only person I will talk to when i come in cause she listens and understands my needs for my vehicle. So far a gentleman named Keith worked on my car and shown me every thing before he touched it and was very knowledgeable when it came to my tires and front end. I bought my tires and had them put on at Quick lane, and ant problems I've ever had have not been over looked or ignored. I love coming to a business and leaving in a good mood knowing I have an awesome business I can visit for any future issues. Thank you Hinesville Ford for having amazing customer service. Thank you Amanda for all your help, I appreciate you and Keith very much.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for taking the time to leave your review. We appreciate your business.


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  • Never got back to me

    Never got back to me on the question that I asked them about the 2001 Grand Prix


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    Never got back to me on the question that I asked them about the 2001 Grand Prix

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Poor customer service and unwilling to sell a vehi

    We attempted to come and look at a truck that was listed for sale. I had confirmation that the vehicle was there and could be looked at. After dri...

    Dealer Response

    Certainly, we would have not told the customer to come look at the vehicle had we known that the service dept actually had it in the bays. For obv...


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    We attempted to come and look at a truck that was listed for sale. I had confirmation that the vehicle was there and could be looked at. After driving an hour to come look at the truck we had a hard time getting service and then when we did we found out the truck was in for service. Even after finding out that it was only in for belt service they still wouldn't get the vehicle out for us to look at. Customer service terrible and obviously not wanting to sell the vehicle.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Certainly, we would have not told the customer to come look at the vehicle had we known that the service dept actually had it in the bays. For obvious reasons, we do not show vehicles that we don't deem fit to sell at the time. I am very sorry for any miscommunication between our sales staff and the customer. Hinesville Ford has been serving the area for 102 years and deception is not something that we willfully practice.


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