Fairway Lincoln Mazda

1.0 out of 5 1.0

Reviews

1.0 out of 5 1.0
278 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 1.0 out of 5
    November 2, 2018

    Bought a couple of cars there after the local Cadillac dealership closed Each time i say never again —after service is horrible and rude Favorite phrase... is cant duplicate —so i take pictures of it when it happens —- the whole service department needs to go from the lady on top to the mechanics to the reps who “assist” you

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 1.0 out of 5
    November 18, 2017

    I emailed from Cars.com and asked about a car that was listed. I received an email back setting up an appointment for 2:35 on a Saturday. When I got to... the dealership I was told they could not sell that car, something to do with the option package. The only reason I don’t I’ve 60 miles to look at the cars was because it was the 3.0T with AWD.

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Jesse, we regret that we could not reach an agreement on the vehicle you were interested in. We base our relations with our clients on professional, n...o-pressure service, full disclosure, and transparency. If you are willing to give us another chance, please contact us at (855) 304-4911 so we can try and turn your experience around. Thank you, Fairway Lincoln

  • December 16, 2016

    Excellent customer service provided on the purchase of our first and second Mazda.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 2.0 out of 5
    August 1, 2017

    Took 6 days to get a battery for a Mazda 3. Didn't offer a loaner vehicle and charged me $26 to just change an overhead lightbulb for a vehicle still... under warranty. Could not reach a real person during my 6 day wait, just voice recordings. Left my name and number to call me back but had no results until I contacted sales who then told service to call me. Pretty sad when the only ones you can reach is sales. Won't be getting another vehicle from here due to the service departments poor follow up. At least the Honda dealer gave me a loaner vehicle when my van needed work for a couple of days.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Jeb, thank you for taking the time to bring this to our attention. It is discouraging to hear that you had anything less than a stellar experience her...e at Fairway Lincoln. Please give us a call at (855) 304-4911 if you?d like to discuss this matter further. Thank you again for your honest feedback and we look forward to hearing from you. Take care.

  • 4.0 out of 5
    June 17, 2017

    Provide more than danish's in the customers lounge

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    April 11, 2017

    Everyone was super helpful and friendly at the service center.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We're pleased to hear everything was completed to your satisfaction, Yin! Thank you again for choosing Fairway Lincoln, and we hope to see you again s...oon!

  • 5.0 out of 5
    April 5, 2017

    As usual, treated like family as they bend over backwards to fix the problem.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Our Staff works hard to go the extra-mile for our valued guests, John! If there is anything else we can do to assist you, please let us know! Take car...e!

  • 5.0 out of 5
    April 4, 2017

    Great service department! Really like the lounge area as I can work while my vehicle is being serviced.

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    Does recommend this dealer
    Came in for service or repair
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    Dealer Response

    Thanks, Manning! Thank you again for choosing Fairway Lincoln, and we hope to see you again soon!

  • 5.0 out of 5
    March 25, 2017

    My experience was very positive. Personnel were very friendly. They kept me informed as to when my car was taken back for service, and to the progress.... The waiting room was bright and clean with a variety of refreshments.

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    Came in for service or repair
    Did make a purchase
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  • 4.0 out of 5
    March 20, 2017

    Service was really good Don't have 50 characters to do this

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    Does recommend this dealer
    Came in for service or repair
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