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Bought a couple of cars there after the local Cadillac dealership closed Each time i say never again —after service is horrible and rude Favorite phrase... is cant duplicate —so i take pictures of it when it happens —- the whole service department needs to go from the lady on top to the mechanics to the reps who “assist” you
I emailed from Cars.com and asked about a car that was listed. I received an email back setting up an appointment for 2:35 on a Saturday. When I got to... the dealership I was told they could not sell that car, something to do with the option package. The only reason I don’t I’ve 60 miles to look at the cars was because it was the 3.0T with AWD.
Jesse, we regret that we could not reach an agreement on the vehicle you were interested in. We base our relations with our clients on professional, n...o-pressure service, full disclosure, and transparency. If you are willing to give us another chance, please contact us at (855) 304-4911 so we can try and turn your experience around. Thank you, Fairway Lincoln
Excellent customer service provided on the purchase of our first and second Mazda.
Took 6 days to get a battery for a Mazda 3. Didn't offer a loaner vehicle and charged me $26 to just change an overhead lightbulb for a vehicle still... under warranty. Could not reach a real person during my 6 day wait, just voice recordings. Left my name and number to call me back but had no results until I contacted sales who then told service to call me. Pretty sad when the only ones you can reach is sales. Won't be getting another vehicle from here due to the service departments poor follow up. At least the Honda dealer gave me a loaner vehicle when my van needed work for a couple of days.
Jeb, thank you for taking the time to bring this to our attention. It is discouraging to hear that you had anything less than a stellar experience her...e at Fairway Lincoln. Please give us a call at (855) 304-4911 if you?d like to discuss this matter further. Thank you again for your honest feedback and we look forward to hearing from you. Take care.
Provide more than danish's in the customers lounge
Everyone was super helpful and friendly at the service center.
We're pleased to hear everything was completed to your satisfaction, Yin! Thank you again for choosing Fairway Lincoln, and we hope to see you again s...oon!
As usual, treated like family as they bend over backwards to fix the problem.
Our Staff works hard to go the extra-mile for our valued guests, John! If there is anything else we can do to assist you, please let us know! Take car...e!
Great service department! Really like the lounge area as I can work while my vehicle is being serviced.
Thanks, Manning! Thank you again for choosing Fairway Lincoln, and we hope to see you again soon!
My experience was very positive. Personnel were very friendly. They kept me informed as to when my car was taken back for service, and to the progress.... The waiting room was bright and clean with a variety of refreshments.
Service was really good Don't have 50 characters to do this