Reviews

Average Ratings

4.8
276 lifetime reviews.
  • New car purchase

    Excellent customer service provided on the purchase of our first and second Mazda.


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    Excellent customer service provided on the purchase of our first and second Mazda.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Battery

    Took 6 days to get a battery for a Mazda 3. Didn't offer a loaner vehicle and charged me $26 to just change an overhead lightbulb for a vehicle s...

    Dealer Response

    Jeb, thank you for taking the time to bring this to our attention. It is discouraging to hear that you had anything less than a stellar experience...


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    Took 6 days to get a battery for a Mazda 3. Didn't offer a loaner vehicle and charged me $26 to just change an overhead lightbulb for a vehicle still under warranty. Could not reach a real person during my 6 day wait, just voice recordings. Left my name and number to call me back but had no results until I contacted sales who then told service to call me. Pretty sad when the only ones you can reach is sales. Won't be getting another vehicle from here due to the service departments poor follow up. At least the Honda dealer gave me a loaner vehicle when my van needed work for a couple of days.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Jeb, thank you for taking the time to bring this to our attention. It is discouraging to hear that you had anything less than a stellar experience here at Fairway Lincoln. Please give us a call at (855) 304-4911 if you?d like to discuss this matter further. Thank you again for your honest feedback and we look forward to hearing from you. Take care.


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  • Very professional

    Provide more than danish's in the customers lounge


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    Provide more than danish's in the customers lounge

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Great Experience

    Everyone was super helpful and friendly at the service center.

    Dealer Response

    We're pleased to hear everything was completed to your satisfaction, Yin! Thank you again for choosing Fairway Lincoln, and we hope to see you aga...


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    Everyone was super helpful and friendly at the service center.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We're pleased to hear everything was completed to your satisfaction, Yin! Thank you again for choosing Fairway Lincoln, and we hope to see you again soon!


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  • Lincoln loyalty

    As usual, treated like family as they bend over backwards to fix the problem.

    Dealer Response

    Our Staff works hard to go the extra-mile for our valued guests, John! If there is anything else we can do to assist you, please let us know! Take...


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    As usual, treated like family as they bend over backwards to fix the problem.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Our Staff works hard to go the extra-mile for our valued guests, John! If there is anything else we can do to assist you, please let us know! Take care!


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  • Last service visit

    Great service department! Really like the lounge area as I can work while my vehicle is being serviced.

    Dealer Response

    Thanks, Manning! Thank you again for choosing Fairway Lincoln, and we hope to see you again soon!


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    Great service department! Really like the lounge area as I can work while my vehicle is being serviced.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thanks, Manning! Thank you again for choosing Fairway Lincoln, and we hope to see you again soon!


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  • Pleasant and Painless

    My experience was very positive. Personnel were very friendly. They kept me informed as to when my car was taken back for service, and to the pr...


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    My experience was very positive. Personnel were very friendly. They kept me informed as to when my car was taken back for service, and to the progress. The waiting room was bright and clean with a variety of refreshments.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Service

    Service was really good Don't have 50 characters to do this


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    Service was really good Don't have 50 characters to do this

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Great dealer

    Excellent customer service. I have been purchasing cars since 1975

    Dealer Response

    Lynnette, our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. We hope to be of service to you again! Tak...


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    Excellent customer service. I have been purchasing cars since 1975

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Lynnette, our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. We hope to be of service to you again! Take care!


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  • Owner

    As always a great customer experience, Ki and his crew do a great job!

    Dealer Response

    Jeff, your positive review means a lot to us and we?re happy we could help you! Thanks again for your business! Take care!


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    As always a great customer experience, Ki and his crew do a great job!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Jeff, your positive review means a lot to us and we?re happy we could help you! Thanks again for your business! Take care!


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