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10 lifetime reviews.
When you look for a dealership, look for one with an outstanding reputation. Lockhart is that dealership. Quality certified pre-owned vehicles are tre...ated as important as new cars! I will tell others of their quality.
I sold cars and was finance manager at a Chevy dealer for almost 10 years and I was floored at the complete lack of concern for a sure buyer with cash... in hand. I was inquiring about a Chevrolet Corvette and was ready to buy the vehicle over the phone. I placed a call and spoke with a guy named Justin. He didn't know off hand if the vehicle was available so he took my name and number to call me back. He called back shortly after to say that it was in fact available. I said great, I would like to purchase the vehicle. He told me that he would need to have his manager call me to finish the rest of the transaction because he could not do this. I worked at a Chevrolet Dealer in sales and finance for 9 and 1/2 years and found it suprizing that he didn't want to just take a deposit or just put me on hold for his manager to take care of this right away. I said that would be fine. I waited for five hours during the day for a call back and never received one, so I called again. I asked to speak with a manager. They directed me to Chuck Conkel. I spoke to Chuck who told me that the vehicle was just heading out of the garage door for a test drive. I said that I was waiting for a call all day from him but he didn't seem to care to much about that being that he probably thought he had a buyer right there. So he told me that if it didn't sell he would give me a call. Again, I believe the professional thing to do would be to call any interested parties back and tell them if it did in fact get sold as well. Either way. No call was made to me for the rest of the night. So, in the morning, a placed a call to Chuck. I got the internet sales rep on the phone who said that the vehicle was actually still available, so I asked to speak with Chuck. When I talked to him, he said that there was a deal written pending financing. He said that he would find out what was going on and call me back in ten minutes. Can i say that I wasn't suprized when i didnt receive a call... I called again on got his voicemail a few hours later to which i said that I probably would have lost my job had i just not called back on two separate occasions a person that was going to buy a Corvette from my dealership. He supposedly is the manager and that is really scary. I would hate to have a service issue after a purchase with this dealer considering how it was made impossible to give them my money to buy a car. These guys mush be too busy making the big bucks to take care of customers.
The salesmen are great and not pushy made my car buying a joy , I WILL work with them again and the sales manager was great also - I have already told... my Family and Friends about this Dealership