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Reviews

Average Ratings

4.9
109 lifetime reviews. Includes reviews of Fairway Ford Henderson from DealerRater.com
  • 2014 mustang gt convertible

    We bought a 2014 mustang gt convertible and love everything about it. Fairway Ford will get the deal done right! We are so happy with our purchase...


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    We bought a 2014 mustang gt convertible and love everything about it. Fairway Ford will get the deal done right! We are so happy with our purchase! Clayton Kersh was our salesman.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Very Happy
    April 18, 2017

    I am so very happy with my purchase of a Dodge Journey from Justin at Fairway Ford Henderson. He worked with my budget and really helped me get in...


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    I am so very happy with my purchase of a Dodge Journey from Justin at Fairway Ford Henderson. He worked with my budget and really helped me get into the car that I wanted. He was very pleasant and easy to talk to. and even helped me with my car seat. Everyone at this dealership was super nice, and it was a very easy transaction. I would highly reccomend this dealership.

    Does recommend this dealer

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  • Satisfied
    April 17, 2017

    I am pleased to recommend Fairway Ford to potential buyers and/or folks who need their vehicle serviced. Without going into much detail I will say...


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    I am pleased to recommend Fairway Ford to potential buyers and/or folks who need their vehicle serviced. Without going into much detail I will say that I *had* a vehicle which I ended up giving a No Confidence vote on. Fairway Ford's Service Manager (J.B.) kept in constant contact with me and was very honest in the detailed report he would afford me. JB also worked behind the scenes to make sure I was put onto a correct path when it was time to get a new vehicle. Robby Huey was excellent as well as reassuring that he wanted to make 'things right' for me. I trusted him and am glad I did. Mr. Huey recommended a few vehicle for me/my husband based upon his knowledge, my needs and within my budget. Justin Walker was our sales rep. Justin is extremely knowledgeable, nice and personable. Justin and JC (Finance) took good care of me. Justin even provided my husband and I with an inservice on the primary bells and whistles of our purchase. Now a-days it's difficult at best to know who is honest and fair. Though I'd have liked a little better price on my 2013 Ford Escape, I can say I believe all involved were genuine and trustworthy. These traits often are waning in today's world. From what I experienced, honesty and fairness are a way of life at Fairway Ford.

    Does recommend this dealer

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  • My New Edge
    April 12, 2017

    Michael Huey was our salesman and he went out of his way to find exactly what we needed. Super nice man, very knowledgeable about the vehicle we w...


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    Michael Huey was our salesman and he went out of his way to find exactly what we needed. Super nice man, very knowledgeable about the vehicle we wanted. Jack Venable was our finance person and he made the purchase smooth and hassle free. I will be recommending this dealership to anyone looking for a new ride.

    Does recommend this dealer

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  • Polite and effecient people.
    April 4, 2017

    VERY POLITE PEOPLE. VERY EFFECIENT. VERY HELPFUL. BBOUGHT LAST TRUCK HERE MADE A GOOD DEAL. CAME BACK FOR THAT REASON, WOULD RECOMEND O DEA...


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    VERY POLITE PEOPLE. VERY EFFECIENT. VERY HELPFUL. BBOUGHT LAST TRUCK HERE MADE A GOOD DEAL. CAME BACK FOR THAT REASON, WOULD RECOMEND O DEALER TO OTHERS.

    Does recommend this dealer

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  • clean facility

    Had my wife take car in for 4th recall. My wife asked an employee at the service center to look at the back tires. He informed her they were fine....

    Dealer Response

    Mr. Duncan, I was very sorry to hear that you were not satisfied with your wife's last service visit with us. I spoke to my Parts & Service Dire...


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    Had my wife take car in for 4th recall. My wife asked an employee at the service center to look at the back tires. He informed her they were fine. After getting car back she took to get tires rotated and was told the back tires wer showing wire on inside of back tires. The tire place put on rack and tried to align and discovered not enough camber adjustment. took to another place and was told the same thing. Now car has 2 new tires and changed camber adjusters. Total $1,000.00. The car has 16,250 miles on it. Don't know if I can afford to drive Ford Escape and buy tires at this rate of mileage.

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Mr. Duncan, I was very sorry to hear that you were not satisfied with your wife's last service visit with us. I spoke to my Parts & Service Director about this situation and he informed me that he has already been in contact with you. I have reviewed the service history and I believe I may have some insight about your concerns. Please contact me at my direct number listed below if you would like to discuss a resolution. As always, the satisfaction of all our customers is extremely important to us. Thank you for your feedback. Chris Beaty GM/Partner (903)655-3299


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  • Good fast friendly service

    very fast friendly service....went In on a Saturday as was expecting to have to wait but got in and out in a timely manner.

    Dealer Response

    Thanks Donna for your feedback! We are very happy that we completed your service quickly. We understand that servicing your car takes valuable tim...


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    very fast friendly service....went In on a Saturday as was expecting to have to wait but got in and out in a timely manner.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thanks Donna for your feedback! We are very happy that we completed your service quickly. We understand that servicing your car takes valuable time out of your day and we never want to waste our customers' time. We are very happy to hear that your service was completed in a timely manner and we look forward to servicing you again. Best, JB Baldridge - GM


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  • Great job by both Sales & Finance!

    I received very professional treatment by both Clayton Kersh (Sales) and Robby Huey (Finance)! They made the process very easy.

    Dealer Response

    Teresa, thank you and congratulations on your purchase! We are so very pleased that Clayton and Robby could make your visit easy and hassle free, ...


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    I received very professional treatment by both Clayton Kersh (Sales) and Robby Huey (Finance)! They made the process very easy.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Teresa, thank you and congratulations on your purchase! We are so very pleased that Clayton and Robby could make your visit easy and hassle free, and we believe that's how every car buying experience should be. If there is anything more that we can do please come back and see us again. Take care! Sincerely, JB Baldridge - GM


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  • Excellent experience overall

    Very service oriented employees who work hard to fix your problem in the most affordable fashion. Trustworthy environment.

    Dealer Response

    Randy, it's our pleasure to provide top quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate ...


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    Very service oriented employees who work hard to fix your problem in the most affordable fashion. Trustworthy environment.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Randy, it's our pleasure to provide top quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Fairway Ford Henderson, we value our customers and we look forward to seeing you on your next visit. Sincerely, JB Baldridge - GM


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  • Great people, met all people I might need.

    I liked everything about my experience. Racer, who happens to be a friend of my son, offered me all info about my Escape, priced it good and was ...

    Dealer Response

    Betty-It's great to hear from you. Thank you for stopping in recently and letting our team provide the excellent services you were looking for. En...


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    I liked everything about my experience. Racer, who happens to be a friend of my son, offered me all info about my Escape, priced it good and was just absolutely a nice guy!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Betty-It's great to hear from you. Thank you for stopping in recently and letting our team provide the excellent services you were looking for. Enjoy your new Ford Escape. Please let us know what else we can do to help in the future! Best regards, JB Baldridge - GM jb@fairwayfordtexas.com


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