Mercedes-Benz of Hilton Head

Recently retired Army, I had been looking for a fun convertible over several months and was glad to have found mine at Hilton Head Mercedes Benz! From... the online sales to the hassle free purchase, it was amazing. If you are considering a vehicle, it is worth the extra miles to see what they can do for you.

Very satisfied Monica Reynolds/Green kept us informed regarding service and Repairs highly recommend very responsive staff fair prices very satisfied with... their service recommend to friends excellent care wash service

Outside of the optic of the facilities there is not much more to say about this dealership. We brought a SLK from Hilton Head Mercedes Benz dealership... that had major problems in terms of water leakage throughout the car. To the credit of the service manager she did all she could to fix the problem. However, the problem was never fixed. So now I am an owner of a SLK that cannot be driven in the rain. When I escalated my concerns to the Manager (Mark) he treated us very disrespectful and did not provide the customer service value that is associated with and given to all Mercedes owners. His treatment of my wife was deplorable and he never returned my calls. I am a retired veteran and I understand what good order and discipline is, something that this manager had no desire to show us. We have been brand loyal to Mercedes since 2004 and have owned several different models. This is the first dealership that I ran across that don't know want value service means; unfortunately my feelings reflect the attitude of the leadership there; or lack thereof. I hope and pray the owner of Hilton Head Mercedes Benz reads this....

contact person(nelson) was very courteous and professional.followed up with info i requested in very timely manner.did not buy the vehicle as on closer... exam,was not what i was looking for.

My wife and I were very impressed by this dealership. Our sales person (Dee) went well above and beyond to make our transaction go smoothly and did everything... she said she would do. Car was beautifully detailed , ready as promised and the paperwork was done very efficiently.

Everything you want in a dealership from the moment you drive in until you leave. Attractive clean facility with a friendly welcome. Sales people are... knowledgeable and accommodating and go the extra mile for you. I have been purchasing cars there since 1995 and each experience gets better. No hasstling which is important to me. The purchase process is the quickest and most relaxed I have ever experienced. You can't go wrong when you are in the market for a Benz.