All Star Ford Kilgore

4.8 out of 5 4.8

Reviews

4.8 out of 5 4.8
135 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    November 17, 2018

    I never made it to there place. I received two phone calls and thats all. I was looking to see my options. Need improvement. If you dont have credit you... dont matter to them

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • 5.0 out of 5
    June 8, 2017

    Go see Jesse. He helped me get into the car I wanted knowing I had bad luck going my way. He made me feel comfortable at All-star Ford in Kilgore, Tx.... Definitely would recommend this dealership to others. He went above and beyond. Thanks Jesse Holmes.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • March 22, 2018

    Although I have paid off 2 vehicles in the past I have never actually car shopped. After about 6 months of shopping around I was ready to give up. Every... dealership I went to talked fast and slick. Made promises that they knew they could not keep. I pretty much lost hope that I would find a vehicle that I liked and could afford. I decided to call All Star Ford in Kilgore and of course the same response "Come on by I know we can help you!" So I figured why not. What do I have to loose. Little did I know he actually meant it. After picking my son up from day care I stopped by the lot. Sony, the same man who I spoke with on the phone greeted me. I told him what I wanted. He showed me what he had and a few more choices. To make a long story short. He sold me a GREAT deal on a 2012 Ford Excape but its nothing in comparison to the customer service I received from All Star. The entire staff! They even helped me with my son as he ran around the lot. Sony was very personable and by the time I left I felt I had a friend. He cared about my wants but cared about my needs even more. Most of all I could tell he TRUELY cared. I would recommend everyone to All Star ford. They have the best deals and even better you will leave feeling great about your decision.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    April 10, 2016

    Mike and Alex have consistently given Me excellent service on my Taurus X. I feel like they are genuinely concerned about my issues and resolutions. I... always return where I feel comfortable and trusting of the folks servicing my vehicle. I look forward to purchasing a new Ford and continuing our friendship for years to come.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    April 2, 2016

    Your service dept. is great! Love the quick and courteous attention given when I arrive. Work done meets the needs of my vehicle. Very happy with All... Star Ford in the year I have been involved with them. Keep up the good work! By the way, very thankful for my 2012 Escape. Perfect vehicle for me.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for taking the time to share your feedback with us. If there is anything else we can do for you, please give us a call.

  • 4.0 out of 5
    March 21, 2016

    Vehicle was serviced properly facility was clean staff was very friendly and helpful

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you. We take our reviews seriously and are delighted to hear about your visit. Please let us know if there's anything else we can do for you. ...

  • 4.0 out of 5
    March 21, 2016

    It was very goodThe staff was very friendly the facilities were clean and presentable and the vehicle was finished in a timely manner

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    February 12, 2016

    best dealership i have ever done business with . from top to bottom the employee's are always nice, professional , and polite.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    February 11, 2016

    Great service will try to purchase another vehicle here in the future.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    We are glad to be a part of your pleasurable experience. We appreciate your review of our team, and the staff here at Kilgore Ford look forward to fur...ther serving you in the future!

  • 5.0 out of 5
    January 25, 2016

    Excellent service. Nice, friendly and knowledgeable. Would not go anywhere else.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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