Reviews
Write a review5 stars
Just filled out another survey yesterday. How many do we need to fill out every time we come in for routine maintenance???
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
service survey
The service staff was really friendly and helpful, gave me periodic updates on my service vehicle
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great service
I bought my second ford fusion. The salesman and everyone else at All Star Ford in Kilgore have always been very pleasant and helpful.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
great service dept.
great service, the people are great and they are up to date with the service needed never enjoyed having my truck serviced before
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
door ajar light staying on.
I am impressed with service mgrs. they keep you informed about the progress of work beign done.kim is a keeper.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Buying process
The process took a long time. Too long. Everyone was great and did an outstanding job. All were friendly and professional. Great people!
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
great prices and service
ALWAYS a pleasure to get my car fixed by All Star Ford. Kim is friendly, informative, and always calls giving us an estimate on repairs.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
F250 SuperDuty
Purchased F250 Super Duty. The salesperson Cody did not over sale me, he answered my questions quickly and effectively.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
excellent service
Excellent. ...will definitely keep coming back to purchase my next vehicle from Allstar Ford. Thank you All star Ford dealership.?
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Tire purchase for 2013 Ford Escape
I needed new tires and the service tech was very helpful in helping me decide what tire to buy. I had already looked at what they had available online but I needed help in narrowing it down to a specific tire. She made sure that I knew there was a rebate available on what I selected and helped me take advantage of the rebate. Installation took a couple of hours but the waiting room was comfortable, so I didn't really mind. I don't live in town so using their shuttle service wasn't an option for me. This was the first time I had bought tires at a dealership so I wasn't sure what to expect price wise or service wise. I am pleased with both.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase