Metter Ford

I took my 2021 F-150 in for an oil. After I got home I noticed the truck was leaking oil. I called and spoke to the Service Dept and they sent someone to pick up the truck. They later called and said the leak was not their problem. They said my oil pan was dented and I had run over something. (I did not run over anything ) They then informed me that they could fix the leak for $1000. I said no and they returned the truck. I then took it to another mechanic and a body man. Both confirmed the oil pan was fine, nothing had been run over and the leak was from the oil pan plug being CROSSTHREADED. I called to talk to the GM and he was unavailable and after five days still has not returned my call. Due to the lies and unaccountability for everything listed above I will not use this dealership again and certainly will not recommend them to anyone needing service or sales.

Great Ford Dealership and the salesman Wes was great and delivery was awesome. Thanks again

They strive for customer sales and wil get you in the payment range you want to make

My daughter was home from college for less than 24 hours and needed to have her car serviced. Alex in the Service Department got her car in, took care of the service, and even noticed that her wiper blades needed to be replaced. As a parent, I appreciate the staff at Metter Ford helping to keep my daughter safe when she’s on the road.

The experience was great from beginning to the end would send others fort he experidnce

Service advisors were very good and got me in at the appointment time. I spoke to the service mocha’s I had a couple of questions and answered them. Very friendly. No complaints.

New cruise control switch not working we can get it next service. Thank you all.

I paid for something that wasn't fixed. The fix was cleaning the rubber seal and reinstalling it. I still have air passing through the door seal. I asked for it to be replaced as part of my extended warranty.

Metter ford sales has been very friendly and helpful. Always greet me and ask if I need anything. The service department seems to be having issues with follow up and the length of time to do an oil change

Excellent service as promised after purchase. Quick and easy to have my new Maverick serviced for the first time. Good communication with service department.