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Reviews

Average Ratings

4.7
209 lifetime reviews. Includes reviews of Franklin Chevrolet from DealerRater.com
  • 2014 cadillac cts v

    from stephen franklin to all other employees involved in my purchase it was 1 smooth ride and i'll be back to purchase a cadillac which in fact pu...


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    from stephen franklin to all other employees involved in my purchase it was 1 smooth ride and i'll be back to purchase a cadillac which in fact puts mb, audi and bmw to shame; thanks franklin chevrolet and cadillac.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Service Department

    I was not pleased with the service I received this time - I went in for oil change and tire rotation. The service rep came out and informed me th...


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    I was not pleased with the service I received this time - I went in for oil change and tire rotation. The service rep came out and informed me that I needed two tires replaced - I told her I had already ordered 4 tires from a local tire dealer. When I went back to pay she was looking over the sheet given by tech - which said I had a problem with washer or wipers - the problem was I need my wipers replaced - which no one ask me about there at service - I left there and went to local auto store and purchased and they put on for me. Also I travel daily to work in Savannah - I noticed the next day the ride felt different - I check the tire pressure on my gauge it states that 3 tires had 38 tire pressure and 1 tire had 40 tire pressure - I called the dealership on the way home - service was closed so the recpt let me speak with a salesperson - which said that should not be a problem - the service manual said air pressure in front tires should be 32 in front and 30 in rear - After I got home and car and tires cooled down I had a friend check tire pressure the driver and 2 rear tires had 40 tire pressure and the front passenger had 42 tire pressure - I left message for someone to call me back from service but have never to this day received a call - I have never really had issues with service before other than not filling washer fluids on 2 different times - but makes me think twice before I come back for routine service

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Mr. Shayne Harkins/Salesman
    May 17, 2017

    Mr. Harkins was very helpful and worked to make the purchase of my vehicle pleasant and affordable. He stayed in contact with me and was willing t...

    Franklin Chevrolet Cadillac Buick GMC

    Hi Deb, We agree wholeheartedly about Shayne! We're so glad to hear what a positive experience you had with him. And if you have any further quest...


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    Mr. Harkins was very helpful and worked to make the purchase of my vehicle pleasant and affordable. He stayed in contact with me and was willing to work with us in any way possible. He explained in detail about our On-Star trial and answered all questions. Mr. Harkins is an excellent salesman and will go the extra mile needed to get you into a vehicle that you can work with financially.

    Does recommend this dealer
    Franklin Chevrolet Cadillac Buick GMC

    Hi Deb, We agree wholeheartedly about Shayne! We're so glad to hear what a positive experience you had with him. And if you have any further questions about your vehicle or the On-Star, etc, please do not hesitate to call or stop back by the dealership. Thank you so much for your business and welcome to the Franklin family!


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  • Spectacular service
    May 17, 2017

    Mrs. Cooper provided our family with exceptional service. She was friendly, attentive and extremely patient. She was also very knowledgeable and...

    Franklin Chevrolet Cadillac Buick GMC

    Thank you for your business, Fore06. And for your amazing recommendation! We're very glad to hear that you had such a positive experience with Min...


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    Mrs. Cooper provided our family with exceptional service. She was friendly, attentive and extremely patient. She was also very knowledgeable and thorough in providing information on vehicle options. I highly recommend you visit Mrs. Cooper if you are looking for a vehicle without the hassle. We have already encouraged close friends and family to see her today!

    Does recommend this dealer
    Franklin Chevrolet Cadillac Buick GMC

    Thank you for your business, Fore06. And for your amazing recommendation! We're very glad to hear that you had such a positive experience with Minnie. Please do not hesitate to call or come by the dealership if you have any further questions about your new-to-you vehicle!


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  • Car purchase made easy
    May 10, 2017

    I recently bought a certified GM chevy Cruze from Franklin Chevrolet and could not have been happier with the experience. I was helped by Shayne H...

    Franklin Chevrolet Cadillac Buick GMC

    Thank you so much for sharing your story, Biily5564! We're excited to hear how happy you are with both the service you received from Shayne, and t...


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    I recently bought a certified GM chevy Cruze from Franklin Chevrolet and could not have been happier with the experience. I was helped by Shayne Harkins. I told him what I was looking for and what I was willing to pay and he did the rest. Within a day or two he contacted me with a list of options and went over all the pros and cons of each vehicle. Once we had it narrowed down to a couple of cars he researched each car and informed me of their history which was extremely helpful in giving me confidence that I chose the best vehicle. He helped me learn about all the options my car had and showed me how to work them. A couple of days after buying the vehicle I was having trouble with my xm radio. I called Shayne and he arranged to meet me at my house and straightened it all out. Now that is service! I would recommend Franklin Chevrolet to anybody looking to buy a car.

    Does recommend this dealer
    Franklin Chevrolet Cadillac Buick GMC

    Thank you so much for sharing your story, Biily5564! We're excited to hear how happy you are with both the service you received from Shayne, and the Chevy Cruze that you purchased. We are pleased to welcome you as a new member of the Franklin Chevy family!


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  • Great first car buying experience
    May 9, 2017

    I had a very good first car buying experience. My questions were answered and I was told valuable information. Everyone at the dealership was very...

    Franklin Chevrolet Cadillac Buick GMC

    Thanks for your business, Riley. Congrats on your new-to-you vehicle! Don't forget to bring it by our service department for your scheduled mainte...


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    I had a very good first car buying experience. My questions were answered and I was told valuable information. Everyone at the dealership was very nice

    Does recommend this dealer
    Franklin Chevrolet Cadillac Buick GMC

    Thanks for your business, Riley. Congrats on your new-to-you vehicle! Don't forget to bring it by our service department for your scheduled maintenance needs.


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  • Excellent
    April 26, 2017

    My husband and I went to Franklin Chevrolet to "look" at a Tahoe that caught our eye. After driving it we fell in love. Shayne and Lamar asked us ...

    Franklin Chevrolet Cadillac Buick GMC

    Congratulations on your new Tahoe, Amberly! Please do not hesitate to give Shayne or Lamar a call, or stop back by the dealership, if you have any...


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    My husband and I went to Franklin Chevrolet to "look" at a Tahoe that caught our eye. After driving it we fell in love. Shayne and Lamar asked us to bring my car to the dealership to be appraised. Their appraisal was more than we expected and they also helped us out with the price of the new vehicle purchased. Overall it was a great experience and I would recommend Franklin Chevrolet to anyone.

    Does recommend this dealer
    Franklin Chevrolet Cadillac Buick GMC

    Congratulations on your new Tahoe, Amberly! Please do not hesitate to give Shayne or Lamar a call, or stop back by the dealership, if you have any further questions about all the bells and whistles. We appreciate your business and are so glad to have you in the Franklin Chevrolet family.


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  • Quality service
    April 26, 2017

    We have always had great service at Franklin Chevrolet. They always meet our needs They have always helped us find what we are looking for in a ...

    Franklin Chevrolet Cadillac Buick GMC

    So glad to hear that, A spence! Thanks for your continued loyalty to us. It is very much appreciated.


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    We have always had great service at Franklin Chevrolet. They always meet our needs They have always helped us find what we are looking for in a vehicle

    Does recommend this dealer
    Franklin Chevrolet Cadillac Buick GMC

    So glad to hear that, A spence! Thanks for your continued loyalty to us. It is very much appreciated.


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  • Excellent experience.
    April 26, 2017

    I had the privilege of working with Mr. Shayne Harkins. I had been looking for a new car for several months and finally put my search to an end du...

    Franklin Chevrolet Cadillac Buick GMC

    Congratulations Jessica, that is awesome! Thank you so much for your business and for sharing your story with us. We will be sure to let Shayne kn...


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    I had the privilege of working with Mr. Shayne Harkins. I had been looking for a new car for several months and finally put my search to an end due to no luck finding my perfect car in my perfect price range. Then suddenly someone recommends Mr. Harkins to me, so the very first chance I got I gave him a visit. We discussed my price range, the car I wanted, and how soon I needed it. Mr. Harkins was a BIG help and found my dream car in my price range the SAME DAY. The very next day I signed all the papers and drove my dream car home! If it had not been for me having to rush back to work that day, I would have had my car the SAME DAY I first walked into his office. I am so ecstatic and thankful for Mr. Harkins to have found my dream car, the Ford Fiesta. I was looking in all the wrong places. Who knew I would find my dream Ford at the Chevrolet. :)

    Does recommend this dealer
    Franklin Chevrolet Cadillac Buick GMC

    Congratulations Jessica, that is awesome! Thank you so much for your business and for sharing your story with us. We will be sure to let Shayne know how pleased you are with the service he provided for you. Welcome to the Franklin Chevrolet family!


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  • Best experience ever!
    April 25, 2017

    Shayne Harkins made our car buying experience so easy and painless! We wouldn't buy from anyone else! He was very knowledgeable and helpful. We lo...

    Franklin Chevrolet Cadillac Buick GMC

    Thanks Angela! Franklin Chevrolet loves you, too! So glad to hear that Shayne was able to provide you with such a great experience.


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    Shayne Harkins made our car buying experience so easy and painless! We wouldn't buy from anyone else! He was very knowledgeable and helpful. We love Franklin Chevrolet!

    Does recommend this dealer
    Franklin Chevrolet Cadillac Buick GMC

    Thanks Angela! Franklin Chevrolet loves you, too! So glad to hear that Shayne was able to provide you with such a great experience.


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