Larry Puckett Chevrolet

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Reviews

4.3
(19 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews.

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1.0

Go somewhere else

The sales lady was good, helped us in every way, but trying to get service on our new car the service tech got a attitude with my wife and when I tried to talk with him he even got me so upset I said a word I don't usually use. But I can't believe he changed his story, after telling my 70 year old wife one thing, and me another. What is the matter with people these days. I'm sorry for my language, but wish I would have shopped elsewhere.

Dealer response

Kelly, I want to thank you for the compliment regarding your sales rep! And thank you also for taking the time to leave a review. I apologize that you received inconsistent information from a member of our team. Your overall satisfaction with both our sales and service departments is our #1 priority. We would like to ask for an opportunity to have a member of our management team discuss this with you. Give us a call at 334-285-9300. Ask for the customer care manager. Thanks, again and we hope to hear from you soon.

4.3

Looking for a 2013 Chevy Avalanche , low miles

Interested in purchasing Chevy Avalanche Vehicle with low mileage. Good condition, color white. Year 2012-2013. Cash payment. Purchase to be ASAP, when back South ,

5.0

My Tahoe

Treated with professional service and I will recomind their services

5.0

Great car and service

I bought a 2016 Chevy Equinox in Nov 2015, so the car is 4 years old. It has 100,800 miles on it and nothing has ever needed replacing. It has the original tires (I do the Lincoln penny test). Last week was the first time anything needed replacing. I had to get a new battery, well after all those miles guess something should need replacing, All in all great experience and great car.

2.0

Sales department good, Service TERRIBLE

The salesman that helped me was great and got me the Camaro I wanted. The service department needs major improvement in accessibility and accountability. 12000 miles later, my front right tire has zero outer tread and take the car to get the alignment checked and fixed, keep in mind I have not hit any large bumps or run over curbs. I’ve had 3 other Camaros and all 3 never had alignment issues and those had 75000 when I traded them in. Had to haggle with the service department to get a loaner car to get to work as they are only open during the week. Apparently alignment and tires are only covered up to 7500 miles as per a GM warranty and they wanted to charge me $100 to get the alignment done. I’m under the impression that they sold me the car out of alignment and when I asked about a replacement tire they would not replace it. Haggled with them and they paid for an alignment to be done. Three weeks later, I got new tires put on at the local Firestone and found out that the toe angle was out of alignment. How does a car go out of alignment after 3 weeks of driving and the dealership checked all parts that could cause it to go out of alignment? Either it did not get done or someone did a horrendous job at aligning the tires. The service department is the downfall of this dealership and needs serious fixing. I will not buy another car from them if it means having to deal with the terrible service.

5.0

Retired

Awesome honest dealership!! Love the staff at Larry Puckett!

4.8

Great service

Car salesman Bruce Williams was excellent through the whole process

Dealer response

Leslie Ward, we are very happy we could provide you with a positive experience! Thank you, and have a fantastic day!

5.0

Still excellent Service

Other than a problem with sickness in the area, I was completely satisfied. I required transportation while my vehicle was being worked on and it was promptly provided with a rental place, they got some of their loaners back before my truck was serviced so I essentially had the opportunity to test drive a 2018 Impala, which let me just say is an excellent vehicle that I could also see myself driving. Thanks to Justin S. and the phone operator I called several times for answering my many calls :)

5.0

Larry Puckett Dealership Service

The service provide was very concerned, patient, and really kept me informed on the progress of my vehicle's service.

5.0

Great Service

Thank you to the guys over in Prattville @ Larry Puckett Chevrolet (Repair Facility) for their superior work on my 2014 Hyundai Accent. They gave a deadline to be done and worked very hard to get finished before that day. Thank you again Larry Puckett Chevrolet for your superior work.

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