Lynch Chevrolet Cadillac

3.0 out of 5 3.0

Reviews

3.0 out of 5 3.0
39 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 1.0 out of 5
    December 28, 2018

    I have been to Lynch numerous times to get my wife’s Cadillac Escalade EL serviced. I just went Thursday the 27th to have serviced and new tires installed.... Waited 2 1/2 hours then is was informed that my vehicle was ready and it was parked out in parking lot with keys in it. Normally they park my vehicle inside the service bay and it was pouring rain. Once I get in my vehicle I sit on the special wheel nut wrench that was tossed in the seat all greased up. Today my wife calls me to let me know the service light/ alert is on. I called the dealership and find out that did not do any service on my vehicle. I was told it was a “misunderstanding “. Well I called ahead and booked the appointment and had the tires ordered to be there in order to have everything done at the same time. I clarified what was to be done when I checked in. Since I have to drive about 25 miles to get to Lynch this was a major issue. Not very happy with this experience. If you take your Cadillac here, be sure Sandra is there. She appears to be the only one that can write up Cadillac service orders . She was out on vacation when I took mine. Taking mine to Sons Chevrolet Cadillac in Columbus to get serviced now!

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappoint...ed to hear that yours was not up to par. Please contact us at (334) 246-1904 to discuss your concerns, as your satisfaction is of utmost importance to us.

  • 1.0 out of 5
    August 2, 2018

    I wish I could give no stars. I could write a novel on how many issues we've had with these CON ARTISTS. TLDR: Basically they are SCAMMERS who will fix... 'issues' and then tell you you're delusional when the check engine light is still on and then tell you YOU'RE a liar when they don't do what they promise. At one point they told me the check engine light was on likely from running over a pot hole, then they turned it off and were surprised when it turned back on???? They had my car for 4 days before even looking at it and then ignored me and belittled me when I told them that it still had issues. We asked for a refund on the diagnostic fee and they originally told us that they would do it and then told us we were lying when we called back with our credit card info. I don't think anyone there knows what they're doing. We even called corporate Chevy and they all tell us different things too. Chevy is a mess, full of people running around like chickens with their heads cut off and ignoring AND belittling you if they don't want to help you. I will NEVER EVER buy a Chevy again and am considering selling the car. At this point I have missed more work because of the car THIS MONTH than I have missed total in the past 6 YEARS and I got the car last year. DO NOT BUY A CHEVY. ESPECIALLY a Chevy Cruze (2012). It was the worst car buying mistake I ever made. Somehow I'm going to lose more money on this car than that one I had that was totaled in an accident. I had a Ford Fusion before this and LOVED it. I will be going back to Ford who is actually nice to their customers if I can manage to sell this car without going into debt (though it may be worth it because this car is bad for my mental health). Please heade my warning and at least go to a different dealership if you're stuck with a Chevy like me.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappoint...ed to hear that yours was not up to par. Please contact us at (334) 246-1904 to discuss your concerns, as your satisfaction is of utmost importance to us.

  • 1.0 out of 5
    February 26, 2018

    Needed a fuel sending unit replaced in my 87 Monte Carlo SS Aerocoupe and also the belts were making a little noise on startup. This is a very clean car... with 60xxx original miles. They replaced the fuel sending unit and told me I needed a new power steering pump, I picked the car up and within 2 days, the sending unit stopped working again. I took it back to them, they confirmed it was the sending unit and initially told me I would have to pay for the labor of putting a new one in again. I told them I wasn't going to do that and would just go somewhere else. The service manager Josh said he would see what he could do. Called me back the next day and said they would take care of it. A few days later, I went and picked the car back up. Once I got it home, I noticed the trunk key was missing. I called Josh back to let him know and he said he would look for it. I also took the car to a different shop (non dealer) to have the belts seen about. This shop said the power steering pump was fine, it was just the belts that needed adjusting. It's been about a month now and the belts are quiet and I still, after repeated calls, do not have my trunk key. The dealership will not take responsibility for losing my key. Never do business with these folks.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for your honest feedback about your service experience with your Monte Carlo SS. We absolutely strive to provide our customers with an effic...ient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (334) 246-0398 to discuss your concerns, as your satisfaction is of utmost importance to us. Mark, at our dealership we pride ourselves in straight forward, no nonsense, and transparent dealings with our clients. We are interested in learning more about your particular situation.

  • 5.0 out of 5
    January 16, 2018

    I always have a great experience with Lynch Chevrolet.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    December 30, 2017

    Excellent service, great location, friendly staff waiting time was short

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    November 25, 2017

    Good customer service. The employees were very helpful.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    September 19, 2017

    I just bought a XT5 Cadillac from Lynch and was very impressed. We called several dealerships before we made up our minds to go to Lynch. The other... dealerships could never get us to a salesman or they didn't know their inventory. Lynch was the only one who called us back and was interested in helping us. We made an appointment and the manager met us at the door when we got there and then got us a qualified sales person. They located us the XT5 we wanted and everything was very smooth from that point on. We would highly recommend Lynch Chevrolet and Cadillac to everyone we know.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Shelia Wade, thank you so much for the positive review! We hope to be of service to you again in the future. Best wishes, Lynch Chevrolet Cadillac o...f Auburn

  • 3.0 out of 5
    September 5, 2017

    The customer service representative seem annoyed. He asked if I had an appointment for an oil change, I told him no and he said that I was suppose to... have an appointment because they had only one individual in the shop. I then said to him that I have been coming over there since 2012/2013 and no one has ever said to me to make an appointment. So, he then said I will go ahead and take you but in the future try to make an appointment. Then I had an coupon for $39 and I still had to spend more money. I though that if I had a coupon, I would only pay that because I was thinking that everything that needed to be added was in the $39.00. When I visited other establishment for an oil change, if they say $19.00 that is all that I spend not an additional $5 or $10. Lastly, I would say that when a person work in the customer service area they ought to try and take care of the customer even if they do not want to. I have dealt with that young twice and each time it was not pleasant.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. We appreciate you bringing this expe...rience to our attention. If you are willing, please contact us at (334) 246-1904 so we can work towards a resolution. We look forward to hearing from you.

  • 5.0 out of 5
    August 16, 2017

    I purchase my vehicle at Lynch Cadillac. The price was fair and the service has been better than expected.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 1.0 out of 5
    May 22, 2017

    I HAVE A 2014 CHEVROLET TRUCK THAT I BOUGHT NEW FROM LYNCH CHEVROLET AND ALREADY SEAT ASSEMBLY IS BROKEN AND CONDENSER ON AC IS GONE. TO MAKE EVEN WORSE... THEY ARE TELLING ME THAT ITS MONTHS BEFORE THEY CAN GET ONE. IT'S SUMMERTIME IN ALABAMA THAT SHOULD BE A COMMON PART. FURTHERMORE, THEY SAID THEY HAVE BAD CONDENSERS ON SEVERAL TRUCKS THAT SEEMS LIKE A CHEVROLET ISSUE TO ME.

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Preston Arwood, thanks for taking the time to leave a review. Unfortunately in some cases special parts from General Motors are limited and are pla...ced on back order. Please reach out to us at your earliest convenience so we may further assist you in working towards a resolution. Lynch Chevrolet Cadillac of Auburn (334) 246-1904

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