Carl Gregory Chrysler Jeep Dodge Ram

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Reviews

Average Ratings

4.1
Average based on 26 reviews.
  • Horrible customer service

    Horrible customer service. Our sales consultant was tony in pre owned sales. He has the worst customer service I have ever experienced. Would not ...


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    Horrible customer service. Our sales consultant was tony in pre owned sales. He has the worst customer service I have ever experienced. Would not stay past 8 to finish our deal, then the next day was just rude. Plus I left my house key on the key to the car they wanted us to drive over the weekend until we could come back to finish everything since it wasn't convinient for them to stay to finish the day we were there, and they threw my house key away. We were looking at a preowned 2015 Honda accord. But since our sales person was so awful we went and bought a brand new one. Even though it was more money we got a great deal and great customer service experience

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Fantastic Customer service!

    Fantastic customer service from sales and management. Seamless top dollar trade in and buying experience. Highly recommend Jay in sales too.

    Dealer Response

    Thank you for your feedback. I am glad that our dealership was able to assist you with the purchase of your new vehicle. Customer service is so ve...


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    Fantastic customer service from sales and management. Seamless top dollar trade in and buying experience. Highly recommend Jay in sales too.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for your feedback. I am glad that our dealership was able to assist you with the purchase of your new vehicle. Customer service is so very important to us and taking care of our customers is our number one priority. If you ever need anything, please feel free to contact me, Christi Gregory, here at the corporate office at 706-243-3971 (Monday-Friday 9AM-6PM). Thank you for your business, and we hope to see you soon.


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  • Awesome!

    Such an AWESOME experience. We gave a list of must haves and Leo was able to find the perfect vehicle that met the needs of my family. Thank you f...

    Dealer Response

    Thank you for choosing Carl Gregory CDJR for your car buying experience! We are glad everything went smooth for you, and you received everything y...


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    Such an AWESOME experience. We gave a list of must haves and Leo was able to find the perfect vehicle that met the needs of my family. Thank you for the wonderful service!!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for choosing Carl Gregory CDJR for your car buying experience! We are glad everything went smooth for you, and you received everything you wanted in your vehicle!! Hopefully you will look to us when it's time for your next vehicle!!! Thank you for your business!


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  • Over all Great Experience

    Sales manager Andy put me in a 2015 diesel ram truck that I thought I could never get. Sales person Sadarius did a great job selling. NO PRESSURE!...

    Dealer Response

    Thank you for your feedback!! We are glad you had a great experience here at our dealership!! Customer Service is very important to us so we take ...


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    Sales manager Andy put me in a 2015 diesel ram truck that I thought I could never get. Sales person Sadarius did a great job selling. NO PRESSURE!!!!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for your feedback!! We are glad you had a great experience here at our dealership!! Customer Service is very important to us so we take care of our customers to the best of our abilities!! Enjoy your new Diesel Truck!!


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  • Good new car buying experience

    I will start off saying that their used car area is the worst I've seen. However, I see they're actually paving a lot now and constructing an actu...

    Dealer Response

    Thank you for your feedback! Our used car building and lot should be completed shortly. We hope to continue earning your business & thank you for ...


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    I will start off saying that their used car area is the worst I've seen. However, I see they're actually paving a lot now and constructing an actual building to do used car business in now. I've shopped for new and used cars here. Never purchased a used vehicle, but have bought 2 new cars and my family has purchased 2 new vehicles from them as well. I bought a 2013 Dodge Charger and a 2012 Chrysler 200, my parents bought a 2013 Charger and my Grandmother purchased a 2013 Chrysler 200. We all were treated fairly and are happy with our purchases. We have not had to have any warranty work done, but have taken our vehicles in for the free oil changes - friendly service managers and speedy return time.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for your feedback! Our used car building and lot should be completed shortly. We hope to continue earning your business & thank you for being a loyal customer :)


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  • Worse experience ever

    Finding the right truck with Darrel good. The rest has been a nightmare. Financing told us one thing and 6 days later after I took delivery everyt...

    Dealer Response

    Thank you for your feedback. I¿m sorry your experience wasn¿t the absolute best. I¿d personally like to look at your complaint and try to make mat...


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    Finding the right truck with Darrel good. The rest has been a nightmare. Financing told us one thing and 6 days later after I took delivery everything changed. My trade in still not paid off and it's been 17 days since I signed original contract. Now payment late and bank after me. Carl Gregory finance nor salesmen will return my calls. I have miss at least 5 days of work running back and fore to the dealership. Worse buying experience I have ever had. Do yourself a flavor and go to opelika if you want a dodge. Stay away from Carl Gregory north lake.

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for your feedback. I¿m sorry your experience wasn¿t the absolute best. I¿d personally like to look at your complaint and try to make matters better. Please contact me, Christi Gregory, at 706-243-3971 at your earliest convenience.


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  • Service

    I took my car in on a Friday told them I had an extended warranty. After beig told the issue I reminded them about the warranty and gave them the ...


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    I took my car in on a Friday told them I had an extended warranty. After beig told the issue I reminded them about the warranty and gave them the info/phone number shortly after. Hyundia chose to fix my car without ever finding out if or what my extended warranty would cover. Went up there the following day and spent almost 2 hours there. I was told by service people and their horrible GM-Alan that I had to pay the bill in full or wait until Monday so they could then backtrack and call warranty service. I was only visiting the area and needed my car that day and they were aware of that. Finally the service man and I reached an agreement but and was able to get my car on Saturday. Also after speaking with the owners son, his thought process was that I am suppose to call my warranty people and I guess get a claim. Last I checked that is your job as a service dealer. It seems they expect you to overpay for service and then wait to get reimbursed because they choose to not call warranty company before ever working on my car. Stay away from this place the GM -Alan and VP-Jason should be ashamed at how they choose to operate. Never going back!!

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Never Again!

    I recently got my Jeep serviced there and when I get my car back I end up with a cracked bumper and white paint! When I call them to see whats goi...


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    I recently got my Jeep serviced there and when I get my car back I end up with a cracked bumper and white paint! When I call them to see whats going on one of the managers tell me to bring it back.in the morning so they could look at it. When I bring it back I get told well.its not our responsibility and we did a walk around and the damage was already there which. I knew was definitely NOT the case since I just bought the car a couple of weeks ago. Then when I asked why was I not there when the walk around was supposedly done they tell me oh it was dine after you left. I cant believe they wreck peoples vehicles. And don't even take responsibility. Word of advice take pictures of your car before letting these folks touch it.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • In the dirt

    Do it in the dirt! Without a bathroom and a cheap trailer as an office, this must be their motto! The used car lot is gravel and dirt and the offi...


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    Do it in the dirt! Without a bathroom and a cheap trailer as an office, this must be their motto! The used car lot is gravel and dirt and the office is a cheap trailer. If they want to charge a premium for their used cars and offer the customer as little as they can for a trade-in, the least they could do is make a nice building to conduct the rip off that is called a deal and to provide a nice environment for the abuse.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Thanks Carl Gregory

    Nick was very helpful when it came to me purchasing my new car. I told him what I wanted and he got it for me. Didn't have to spend my whole they ...


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    Nick was very helpful when it came to me purchasing my new car. I told him what I wanted and he got it for me. Didn't have to spend my whole they in there. It was an hour and a half at the most. They got me in and got me out and the interest rate also was great. They worked me out a great deal on the Challenger and got my payments where I wanted them

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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